"Upon checking in, you should know that this is not a hotel, but rather an apartment. The room is like a small, freshly renovated apartment with a microwave, a washing machine (laundry detergent is provided in the room. There's also a built-in dryer in the bathroom, you can ask at reception how to use it). There's also a balcony. The staff are very friendly. There's a high penalty for noise violations, which we liked because after a long day, you want to rest in peace and quiet. This place is probably not suitable for families with children.
However, cleaning will be entirely your responsibility. I didn't know this when booking. You even have to take out the trash yourself (on the first floor, to the right of the elevator). We had to ask for fresh towels once; they won't be changed without a request. Also, there's no luggage storage.
We were tourists in Tokyo, and after 5 days, the room got quite dirty. Naturally, you don't want to clean while on vacation, so this aspect wasn't ideal for us. Otherwise, everything was great, and the location is convenient."
"Exceptional Stay near Skytree! Sakura Sky Hotel is a Tokyo Gem.
Overall Rating: Exceptional (5/5 Stars)
My stay at the Sakura Sky Hotel in Tokyo was truly exceptional, and it provided the perfect base for exploring the city. I would highly recommend it to any traveler.
Unbeatable Location for Transportation: The location is the hotel’s greatest asset. It’s an easy, flat, and quick walk—about 5 minutes—to Kinshicho Station, which connects you to major JR and Metro lines. This made navigating to Shibuya, Shinjuku, and all the major tourist spots completely effortless. The surrounding neighborhood is safe, lively, and packed with great dining options and convenient stores (like 7-Eleven and Family Mart).
Clean, Modern Rooms with Thoughtful Design: I stayed in a Twin Room and was pleasantly surprised by the size—it felt spacious and comfortable by Tokyo standards. The room was spotlessly clean and had a modern, refreshing aesthetic. A feature I loved was the typical Japanese design of having the toilet separate from the shower/bath area; it makes a huge difference! We also had a great view of the Tokyo Skytree from our window.
Fantastic Complimentary Amenities: The hotel goes above and beyond with its free amenities. The lobby offers a 24-hour complimentary drink bar with coffee, tea, and soft drinks, which was a fantastic perk after a long day of walking. They also provide a wide range of free items you can pick up, including bath salts, face masks, and high-quality toiletries. This attention to detail significantly enhanced our stay.
Friendly and Helpful Staff: The staff were wonderful—always polite, smiling, and professional. They were quick with both check-in and check-out, and the service for holding our luggage before check-in and after check-out was fast and efficient.
Conclusion: For the price, the location, comfort, and the value-added amenities at Sakura Sky Hotel are outstanding. It offers an excellent, hassle-free, and comfortable experience in Tokyo. I will definitely be booking here again!"
"The room size is reasonable for an average hotel in Tokyo. In terms of convenience, it’s fairly good, with the train station just a 7-minute walk away. The location is also strategic, as it is close to bus stations and stops, and convenience stores like 7-Eleven are only about 300 meters away.
However, I was disappointed with the cleanliness of the room. There was visible rubbish when we first entered, and we encountered the same issue again in the bathroom on another day. This level of cleanliness is not acceptable for any hotel in Tokyo, especially since it occurred on two separate occasions. The room itself is quite dusty. Empty space below the bed is dusty and have rubbish inside. The tissue box is full of dust.
When we raised issue to the receptionist, she only replied the hotel will check & asked to get back to us but she never get back to us until we leave"
"It's perfectly fine for a business hotel, but even among business hotels that I've stayed at this one probably has the smallest bathroom space. Do consider your own comfort when staying here, definitely a difficult one for larger individuals. The hotel external is also refreshed but it's clearly dated once you step inside, from its lifts to the rooms it's kinda old. Nonetheless it's location near kameido station is great, plus there were many convenience stores and supermarkets nearby."
"The hotel's location is great, with convenient public transportation and plenty of drugstores, supermarkets, and convenience stores nearby, yet it's not noisy. Both check-in and check-out were simple and easy. They can also provide a certificate of accommodation."
"I booked the hotel without knowing much about the area, it's full of gambling and bar or any type of entertainment stuffs, so definitely not good for family stays , but room was ok, clean but small, no ice machine which u can normally find any hotels in Tokyo, and breakfast frankly was not real breakfast , some toast and low quality coffee that's all .. one night is ok .."
"Excellent location near the train station, several malls, and a 7-Eleven just downstairs. I initially worried the location was too quiet compared to Ginza or Shibuya, but after a three-night stay, I really appreciated how accessible yet peaceful and less touristy it was.
The TV is a smart TV, which we could use to watch YouTube and Netflix. They have their own amenities and use Refa brand shower heads!
The room is spacious enough to fit an extra sofa and a small table, totally enough for the two of us."
"The hotel us lovely and in an excellent location-very close to Termina at the train station and Parco Mall in Konshicho.The staff are incredibly friendly and helpful with anything you need.While the room is a bit small,it is very clean and more than enough for a solo traveler. I highly recommend this hotel!Overall, it was an excellent stay and having so many restaurants and convenience stores right downstairs made it more convenient.😍😍"
"This hotel is super convenient, just a short walk from Oshiage Station A1 exit. Even though there's no restaurant, you can grab free bread and drinks in the lobby anytime. The warmed-up bread is actually really good, better than a lot of bakeries in Shanghai! You can also head up to the rooftop garden to relax and get a view of the Tokyo Skytree.
As for cleanliness, the room was quite clean, though the bathroom had a slight, unidentifiable odor – it strangely reminded me of an airplane cabin. 😓"
"The hotel's location is excellent, just 480 meters from the subway station, with the famous Skytree visible from nearby. The hotel lobby is grand and opulent, giving off a luxurious vibe. Even though the hotel has over 20 floors, the four elevators run simultaneously, so there's never a wait. While the rooms are not huge and show some signs of age, the layout is practical and very functional. The service is exceptional; the front desk staff are warm and attentive, and they processed my check-in quickly even before the official check-in time. When I requested an extra blanket, it was delivered within minutes. Housekeeping cleans daily, and the staff are always cheerful and courteous. There are several convenience stores near the hotel, and numerous restaurants are less than a 5-minute walk away. You can also find high-end and mid-range shopping malls in the vicinity. Best of all, the subway offers multiple lines, making transportation incredibly convenient."
Very Good
539 reviews
8.7/10
1 night
From US$85
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9.2/10
Great
YYseraQThis hotel is super convenient, located close to both Ueno Station and Okachimachi Station, making it easy to get around. Plus, right across the street is the Okachimachi 'pedestrian street' with plenty of dining options. The Japanese-style standard amenities are great. I'd definitely recommend it to friends planning a trip to Tokyo.
GGuest UserThe twin rooms all face JR Station. We were initially given a room on the fifth floor, and it was so noisy we couldn't sleep at all. After telling the front desk, they kindly moved us to the eleventh floor, which we really appreciate. There's still a faint train noise, but it doesn't disturb our rest. Overall, the location is great and convenient for getting around.
GGuest User• located at the furthest exit from the Ikebukuro train station. have to walk about 10-15 minutes to get to the Yamanote line. the surrounding is also filled with a lot of sus shops, with girls standing around at night holding papers and shouting at men. if you’re a female they won’t bother you but if you’re a guy stay safe.
• at night can hear some shouting from the street as well.
• good; have Refa hair dryer, hair wash etc. there’s also a laundry machine, microwave, etc. which was really nice.
• space wise, I think that it is very spacious especially for a solo traveller with only one luggage but if you have two, there might not be enough space for you to open your luggage.
JJackyMy overall experience with this stay was quite complex, feeling more like a test of service management capabilities.
On the first day, the room cleaning quality was noticeably below expectations. The wash area, countertop details, and some amenities weren't clean enough, and the bedding wasn't tidied properly. From a housekeeping management perspective, this felt more like a failure in process execution rather than an isolated incident, and it definitely affected my first impression.
However, after I raised the issue, the hotel's recovery actions were prompt. In the following days, the room cleaning was significantly more standardized, with noticeable improvements in detail. This indicates that the hotel is capable of good service, but the initial day's execution standards simply weren't met.
In contrast, Trip.com's service experience during this incident left a deeper impression. The customer service proactively followed up, communicated efficiently, and handled the situation professionally. They were able to push for problem resolution from a customer experience perspective, demonstrating a mature platform service system. This level of after-sales responsiveness is quite high among current online travel platforms.
Overall Rating:
The hotel's hardware and positioning are fine, but there's room for improvement in service consistency, especially regarding the first-day delivery standards of housekeeping management. Trip.com's coordination and service performance in this incident, on the other hand, highlighted the professional value of their platform.
GGuest UserThough small, this hotel has everything you need. Its Ginza location is incredibly convenient, perfect for shopping or quickly getting to Narita Airport via the expressway.
What truly impressed me is how many features are packed into such a compact space. They have a coin-operated laundry and a large public bath. The room, which I'd estimate at about 20 square meters, even managed to fit bunk beds (1.2m/1.5m), making it very family-friendly.
A minor point is that since the hotel is directly above the subway, you occasionally feel vibrations as trains pass. This led to a funny moment when an actual earthquake hit at night, and I initially thought it was just another train going by!
GGuest UserThe hotel is in an excellent location, conveniently situated near Ueno station and a nearby subway station, making travel around the city very easy. One of the highlights of the stay was the thoughtful amenities. The hotel offers an onsen, complimentary soba in the evening, and jelly desserts, which added a nice touch to the overall experience. The breakfast was especially impressive-delicious and well worth the price. The room size(around14square meters) was impact but comfortable, suitable for 2 people. Additional blankets can be requested at the front desk if needed. The staff were friendly, always smiling, and very throughout the stay. Overall, I was very impressed with the hotel and had a great experience. The downside was the elevator, which can be slow and crowded during peaking times. However, if you’re staying on a lower floor, using the stairs is a convenient alternative.
GGuest Useremployees and amazing breakfast. They had many vegetables + yogurt + all kind of meats (I really liked the beef) - really worth it for 2100 yen per person. My only complaint is that breakfast ends quite early at 9:30.
It is very close to 2 metro lines (green and orange) so you can easily reach any place in Tokyo.
There is a non-stop 7/11 at the -1 floor (you can take the elevator and exit through the shop). It has a very easy to use and good exchange rate ATM.
The gym is like the typical hotel gym. Very small and with few dumbbells.
GGuest UserGood price for a capsule within walking distance of a JR station that reaches ikebukuro and Shinjuku pretty fast. Even has an onsen and sauna! Has a chill area to read manga and buy beer also. Staff also friendly and speaks English which is good to not get lost
Only downside is the baggage area is quite messy and feels a bit dirty
GGuest UserThe city center is really crowded, and it's a bit uncomfortable not being able to fully open my suitcase. However, the staff on the first floor are all very professional and have excellent attitudes.
CCarey LoyCenturion Hotel Ueno was a complete disappointment, falling short of basic hospitality standards. The deception started right at check-in: the room was explicitly advertised and booked as a ”Casual Double Bed,” but what we actually received was a cramped single bed. This blatant misrepresentation immediately compromised the comfort of our stay.
The lack of care extended into the bathroom, which was a major letdown. The sink and shower area were marred by very bad, visible marks that made the entire space feel neglected and unhygienic. For a hotel that positions itself in a convenient location like Ueno, the absolute disregard for accurate room descriptions and rigorous housekeeping is unacceptable.
Some top places to stay in Tokyo are near popular attractions like Shinjuku City, Shibuya and Ueno—so you can quickly get to top landmarks and amenities you need.
What is the average price of a hotel in Tokyo for this weekend?
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