"The Hotel is named as Smile Hotel, I dont know If somebody told that allready to the reception stuff, No greeting, No friendly face.
But thats just for the receptionist, the cleaning stuff is very friendly and helpfull,
The Rest of the Hotel is okay, normal standart for Japan, clean, quiet and everything in the room what you need. Its close to the Metro and around 30 Minutes into town.
Many shops and supermarkets are close by."
"Sorry, but I had to give a full mark for this facility! The staffs are very friendly and helpful. The single/double standard room did look small from the pic but actually it is big enough to open your suitcase on the floor. I had the skytree view from the room 505 window and that's was one of the highlight of the stay. Clean towels are provided, and in case you need to store your luggage, you can do so at the lounge below.
There are 2 shower cubicles and 1 washlet toilet provided each floor, each separated for men and women, no problem at all. The facilities and room were clean. Hostel just located 5-6 mins walk to train statiOns, easy connection to many tourist spots and to Narita/Haneda airports. Convenient stores are just short walk away.
Would love to return to this hostel again in my next trip to Tokyo!"
"This hotel is super convenient, just a short walk from Oshiage Station A1 exit. Even though there's no restaurant, you can grab free bread and drinks in the lobby anytime. The warmed-up bread is actually really good, better than a lot of bakeries in Shanghai! You can also head up to the rooftop garden to relax and get a view of the Tokyo Skytree.
As for cleanliness, the room was quite clean, though the bathroom had a slight, unidentifiable odor – it strangely reminded me of an airplane cabin. 😓"
"While there's no view, the room is fully equipped, and there's a washing machine available in the common area. There are Lawson and 7-Eleven convenience stores nearby, so you won't have to worry about food for breakfast or late-night snacks. It's about a 5-10 minute walk from Senso-ji Temple (Kaminarimon), which is super convenient for exploring the shopping street after visiting the temple. I noticed they offer a Mt. Fuji day trip service, and I'm looking forward to trying it next time!"
"Facilities: Though small, it has everything you need. The toilets and showers are shared, and the public bath has limited hours.
Cleanliness: No issues with hygiene, as expected in Japan.
Environment: The surroundings are quite quiet.
Service: Excellent service.
Recommended for those on a budget."
"The hotel is really close to the Skytree! However, the area around the hotel is quite desolate, and you have to walk a long way to find food or drinks. The induction cooktop in the room is apparently not working, so if you need to use one, I recommend confirming with the hotel before checking in."
"I stayed at Ayase Station Mae Hotel for the first time this time.
The convenience was easy to move to the station in 5-8 minutes.
And it was a point that I could spend in the atmosphere that I could spend back to my own individual condominium.
The inconvenience was that breakfast was not in the building and went out without breakfast.
And, rudely, I didn't feel pain because I didn't have a picture of a woman and a flashy person, so I was saved.
The above is the impression."
"The location is excellent — only a 5-minute walk to the station, with large shopping malls nearby and plenty of restaurants around.
The room is spacious, clean, and beautifully designed.
After a long day out, coming back to such a comfortable hotel feels so relaxing.
The only downside is that there are no curtains, so once the sun comes up, the room gets really bright and it’s hard to continue sleeping."
"Overall, I'd definitely stay here again if I have the chance. This hotel, conveniently located near the station, boasted an amazing view. As it was a women-only floor, I didn't have to worry about encountering men. Although the room was a tiny 3 tatami mats, it was perfectly fine for just sleeping. The toilets were shared, but it was lovely to stretch out in the communal bath. Amenities were surprisingly comprehensive; they provided nightwear (a simple one-piece, so you'll need something to wear underneath), bath towels, and hand towels. The room itself had a hairdryer, mirror, humidifier, built-in TV, and a refrigerator (though no tissues, so bring your own). My only minor quibbles were that, despite being someone who can sleep almost anywhere, I was in a room close to a sink in the hallway and was woken up by the sound of it being used. Also, perhaps because I was on the 10th floor, the wind noise was a bit loud."
"The hotel offers a convenient self-service check-in, making the check-in process quick and easy. Pajamas are provided, and the room is well-equipped with all the necessary amenities. The room was clean and comfortable. The location is excellent, within walking distance of shopping areas and famous temple in Asakusa!"
Very Good
1886 reviews
8.9/10
1 night
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9.2/10
Great
YYseraQThis hotel is super convenient, located close to both Ueno Station and Okachimachi Station, making it easy to get around. Plus, right across the street is the Okachimachi 'pedestrian street' with plenty of dining options. The Japanese-style standard amenities are great. I'd definitely recommend it to friends planning a trip to Tokyo.
GGuest UserThe twin rooms all face JR Station. We were initially given a room on the fifth floor, and it was so noisy we couldn't sleep at all. After telling the front desk, they kindly moved us to the eleventh floor, which we really appreciate. There's still a faint train noise, but it doesn't disturb our rest. Overall, the location is great and convenient for getting around.
GGuest User• located at the furthest exit from the Ikebukuro train station. have to walk about 10-15 minutes to get to the Yamanote line. the surrounding is also filled with a lot of sus shops, with girls standing around at night holding papers and shouting at men. if you’re a female they won’t bother you but if you’re a guy stay safe.
• at night can hear some shouting from the street as well.
• good; have Refa hair dryer, hair wash etc. there’s also a laundry machine, microwave, etc. which was really nice.
• space wise, I think that it is very spacious especially for a solo traveller with only one luggage but if you have two, there might not be enough space for you to open your luggage.
JJackyMy overall experience with this stay was quite complex, feeling more like a test of service management capabilities.
On the first day, the room cleaning quality was noticeably below expectations. The wash area, countertop details, and some amenities weren't clean enough, and the bedding wasn't tidied properly. From a housekeeping management perspective, this felt more like a failure in process execution rather than an isolated incident, and it definitely affected my first impression.
However, after I raised the issue, the hotel's recovery actions were prompt. In the following days, the room cleaning was significantly more standardized, with noticeable improvements in detail. This indicates that the hotel is capable of good service, but the initial day's execution standards simply weren't met.
In contrast, Trip.com's service experience during this incident left a deeper impression. The customer service proactively followed up, communicated efficiently, and handled the situation professionally. They were able to push for problem resolution from a customer experience perspective, demonstrating a mature platform service system. This level of after-sales responsiveness is quite high among current online travel platforms.
Overall Rating:
The hotel's hardware and positioning are fine, but there's room for improvement in service consistency, especially regarding the first-day delivery standards of housekeeping management. Trip.com's coordination and service performance in this incident, on the other hand, highlighted the professional value of their platform.
GGuest UserThough small, this hotel has everything you need. Its Ginza location is incredibly convenient, perfect for shopping or quickly getting to Narita Airport via the expressway.
What truly impressed me is how many features are packed into such a compact space. They have a coin-operated laundry and a large public bath. The room, which I'd estimate at about 20 square meters, even managed to fit bunk beds (1.2m/1.5m), making it very family-friendly.
A minor point is that since the hotel is directly above the subway, you occasionally feel vibrations as trains pass. This led to a funny moment when an actual earthquake hit at night, and I initially thought it was just another train going by!
GGuest UserThe hotel is in an excellent location, conveniently situated near Ueno station and a nearby subway station, making travel around the city very easy. One of the highlights of the stay was the thoughtful amenities. The hotel offers an onsen, complimentary soba in the evening, and jelly desserts, which added a nice touch to the overall experience. The breakfast was especially impressive-delicious and well worth the price. The room size(around14square meters) was impact but comfortable, suitable for 2 people. Additional blankets can be requested at the front desk if needed. The staff were friendly, always smiling, and very throughout the stay. Overall, I was very impressed with the hotel and had a great experience. The downside was the elevator, which can be slow and crowded during peaking times. However, if you’re staying on a lower floor, using the stairs is a convenient alternative.
GGuest Useremployees and amazing breakfast. They had many vegetables + yogurt + all kind of meats (I really liked the beef) - really worth it for 2100 yen per person. My only complaint is that breakfast ends quite early at 9:30.
It is very close to 2 metro lines (green and orange) so you can easily reach any place in Tokyo.
There is a non-stop 7/11 at the -1 floor (you can take the elevator and exit through the shop). It has a very easy to use and good exchange rate ATM.
The gym is like the typical hotel gym. Very small and with few dumbbells.
GGuest UserGood price for a capsule within walking distance of a JR station that reaches ikebukuro and Shinjuku pretty fast. Even has an onsen and sauna! Has a chill area to read manga and buy beer also. Staff also friendly and speaks English which is good to not get lost
Only downside is the baggage area is quite messy and feels a bit dirty
GGuest UserThe city center is really crowded, and it's a bit uncomfortable not being able to fully open my suitcase. However, the staff on the first floor are all very professional and have excellent attitudes.
CCarey LoyCenturion Hotel Ueno was a complete disappointment, falling short of basic hospitality standards. The deception started right at check-in: the room was explicitly advertised and booked as a ”Casual Double Bed,” but what we actually received was a cramped single bed. This blatant misrepresentation immediately compromised the comfort of our stay.
The lack of care extended into the bathroom, which was a major letdown. The sink and shower area were marred by very bad, visible marks that made the entire space feel neglected and unhygienic. For a hotel that positions itself in a convenient location like Ueno, the absolute disregard for accurate room descriptions and rigorous housekeeping is unacceptable.
Some top places to stay in Tokyo are near popular attractions like Shinjuku City, Shibuya and Ueno—so you can quickly get to top landmarks and amenities you need.
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