"Best value hotel in Tokyo
Easy to travel, nearest from the metro for 3 min from
Akebononashi sta. Way to hotel have be safe and have many convenience stores and restaurants around the hotel. Clean room, quiet and safety. Staffs are friendly and helpful.
We’re very satisfied with this vacation and hope chance to back again for next times."
"The hotel is conveniently located near three subway lines, all just two stops away from Shinjuku Station. The closest exit is A1 of the Toei Oedo Line; it's right by the hotel entrance. However, this exit doesn't have an escalator going down, so it's not ideal if you're returning with luggage.
There's a small park nearby. If you walk through it for about 5 minutes, you'll find a JR exit with a convenience store next to it. It's a bit surprising that the hotel itself doesn't have a convenience store.
The breakfast ingredients were good, and the mini-breads were very fresh, though the overall variety wasn't extensive.
The hotel's facilities are generally new, clean, and relatively quiet. I chose this hotel because I wanted to visit Omotesando and Harajuku. According to Google Maps, it's about a 20-minute walk, but if you take the subway, you need to transfer once and ride for one stop each time. Carrying shopping bags and transferring can be a bit tiring. I mainly valued the hotel for its quiet environment and new facilities.
Also, the hotel's mineral water bottles look really nice; at first, I even thought they were beer bottles! 🍻"
"Extremely close to the subway station, it's super convenient to take the elevator up and down with luggage, just a two-minute walk. There's a FamilyMart and 7-Eleven right next to the hotel, and plenty of restaurants nearby. Across the street, there's a supermarket that's open late. The hotel itself is very clean and tidy, and you can open two suitcases at once. Downstairs, there's a microwave, a scale, and complimentary toiletries you can help yourself to. Highly recommend! 👍🏻👍🏻👍🏻 Plus, there's a free fire museum next door, which is great if you're traveling with kids."
"I stayed at the Sotetsu Fresa Inn Higashi Shinjuku Station for my New Year trip to Tokyo. First, the good points: The location is great, very close to the subway, and there are Lawson and 7-Eleven convenience stores nearby, as well as plenty of restaurants.
Now, for the downsides: 1. I found a dirty towel in the bathroom (see picture 2), so the hygiene is a bit questionable. 2. The staff had me check in using a machine, and then, after pressing a few buttons, it prompted me to pay for the room again at the hotel... but I had already paid in Shanghai! So I had to start over, which wasted time. In the end, the staff just said 'sorry'... the service definitely needs improvement."
"The city center is really crowded, and it's a bit uncomfortable not being able to fully open my suitcase. However, the staff on the first floor are all very professional and have excellent attitudes."
"The hotel is about 1 kilometer from Shinjuku Station and a 10-minute walk from the nearest subway station. The surrounding area has excellent amenities. The room was a bit larger than typical Japanese hotel rooms, and the cleanliness and facilities were perfectly adequate, completely meeting my expectations. I would definitely stay here again next time I visit Tokyo."
"The location is unbeatable! Having breakfast available is super convenient, and there are Lawson and FamilyMart stores nearby. The subway is just a minute's walk away, and the area itself is very quiet. The value for money is excellent. I'll definitely stay here again next time I'm in Tokyo."
"This hotel boasts a prime location right by Shinjuku South Exit, a mere 3-minute walk from Shinjuku Station. There's also a skybridge directly connecting it to Takashimaya Department Store, making shopping and getting around incredibly convenient. The reception is located on the 20th floor, and all guest rooms are situated from the 22nd floor upwards. These rooms are noticeably more spacious than typical Tokyo hotels, with well-equipped bathrooms. High-floor rooms offer stunning panoramic views of the city's nightscape. The buffet breakfast, served in the scenic restaurant, receives rave reviews for its freshly made omelets, and caters to both Japanese and Western palates. The staff are warm and attentive, and the soundproofing in the rooms is excellent, ensuring a peaceful stay away from the city's hustle and bustle. It's an outstanding choice for accommodation in Shinjuku, whether you're sightseeing or just passing through."
"This hostel primarily caters to Western guests, and the residents are predominantly white. If you're in Japan and don't speak Japanese, staying here is great. All the staff are native English speakers, making communication very smooth.
The free breakfast is good, a typical Western breakfast. Bread, croissants, etc., and they're quite tasty.
There's a bar downstairs.
Facilities: The facilities are quite good, with plenty of restrooms and bright washrooms. The showers work very well, and showering is free."
"The location is fantastic, making it super convenient to get everywhere. This is my third time staying at this hotel! The breakfast area is pleasant and the food tastes good, but I wouldn't recommend adding breakfast if you're staying for multiple days, as they serve the same dishes every day. It's better to just buy it on the days you fancy it."
Amazing
1482 reviews
9.4/10
1 night
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9.2/10
Great
YYseraQThis hotel is super convenient, located close to both Ueno Station and Okachimachi Station, making it easy to get around. Plus, right across the street is the Okachimachi 'pedestrian street' with plenty of dining options. The Japanese-style standard amenities are great. I'd definitely recommend it to friends planning a trip to Tokyo.
GGuest UserThe twin rooms all face JR Station. We were initially given a room on the fifth floor, and it was so noisy we couldn't sleep at all. After telling the front desk, they kindly moved us to the eleventh floor, which we really appreciate. There's still a faint train noise, but it doesn't disturb our rest. Overall, the location is great and convenient for getting around.
GGuest User• located at the furthest exit from the Ikebukuro train station. have to walk about 10-15 minutes to get to the Yamanote line. the surrounding is also filled with a lot of sus shops, with girls standing around at night holding papers and shouting at men. if you’re a female they won’t bother you but if you’re a guy stay safe.
• at night can hear some shouting from the street as well.
• good; have Refa hair dryer, hair wash etc. there’s also a laundry machine, microwave, etc. which was really nice.
• space wise, I think that it is very spacious especially for a solo traveller with only one luggage but if you have two, there might not be enough space for you to open your luggage.
JJackyMy overall experience with this stay was quite complex, feeling more like a test of service management capabilities.
On the first day, the room cleaning quality was noticeably below expectations. The wash area, countertop details, and some amenities weren't clean enough, and the bedding wasn't tidied properly. From a housekeeping management perspective, this felt more like a failure in process execution rather than an isolated incident, and it definitely affected my first impression.
However, after I raised the issue, the hotel's recovery actions were prompt. In the following days, the room cleaning was significantly more standardized, with noticeable improvements in detail. This indicates that the hotel is capable of good service, but the initial day's execution standards simply weren't met.
In contrast, Trip.com's service experience during this incident left a deeper impression. The customer service proactively followed up, communicated efficiently, and handled the situation professionally. They were able to push for problem resolution from a customer experience perspective, demonstrating a mature platform service system. This level of after-sales responsiveness is quite high among current online travel platforms.
Overall Rating:
The hotel's hardware and positioning are fine, but there's room for improvement in service consistency, especially regarding the first-day delivery standards of housekeeping management. Trip.com's coordination and service performance in this incident, on the other hand, highlighted the professional value of their platform.
GGuest UserThough small, this hotel has everything you need. Its Ginza location is incredibly convenient, perfect for shopping or quickly getting to Narita Airport via the expressway.
What truly impressed me is how many features are packed into such a compact space. They have a coin-operated laundry and a large public bath. The room, which I'd estimate at about 20 square meters, even managed to fit bunk beds (1.2m/1.5m), making it very family-friendly.
A minor point is that since the hotel is directly above the subway, you occasionally feel vibrations as trains pass. This led to a funny moment when an actual earthquake hit at night, and I initially thought it was just another train going by!
GGuest UserThe hotel is in an excellent location, conveniently situated near Ueno station and a nearby subway station, making travel around the city very easy. One of the highlights of the stay was the thoughtful amenities. The hotel offers an onsen, complimentary soba in the evening, and jelly desserts, which added a nice touch to the overall experience. The breakfast was especially impressive-delicious and well worth the price. The room size(around14square meters) was impact but comfortable, suitable for 2 people. Additional blankets can be requested at the front desk if needed. The staff were friendly, always smiling, and very throughout the stay. Overall, I was very impressed with the hotel and had a great experience. The downside was the elevator, which can be slow and crowded during peaking times. However, if you’re staying on a lower floor, using the stairs is a convenient alternative.
GGuest Useremployees and amazing breakfast. They had many vegetables + yogurt + all kind of meats (I really liked the beef) - really worth it for 2100 yen per person. My only complaint is that breakfast ends quite early at 9:30.
It is very close to 2 metro lines (green and orange) so you can easily reach any place in Tokyo.
There is a non-stop 7/11 at the -1 floor (you can take the elevator and exit through the shop). It has a very easy to use and good exchange rate ATM.
The gym is like the typical hotel gym. Very small and with few dumbbells.
GGuest UserGood price for a capsule within walking distance of a JR station that reaches ikebukuro and Shinjuku pretty fast. Even has an onsen and sauna! Has a chill area to read manga and buy beer also. Staff also friendly and speaks English which is good to not get lost
Only downside is the baggage area is quite messy and feels a bit dirty
CCarey LoyCenturion Hotel Ueno was a complete disappointment, falling short of basic hospitality standards. The deception started right at check-in: the room was explicitly advertised and booked as a ”Casual Double Bed,” but what we actually received was a cramped single bed. This blatant misrepresentation immediately compromised the comfort of our stay.
The lack of care extended into the bathroom, which was a major letdown. The sink and shower area were marred by very bad, visible marks that made the entire space feel neglected and unhygienic. For a hotel that positions itself in a convenient location like Ueno, the absolute disregard for accurate room descriptions and rigorous housekeeping is unacceptable.
Some top places to stay in Tokyo are near popular attractions like Shinjuku City, Shibuya and Ueno—so you can quickly get to top landmarks and amenities you need.
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