"Great hotel in a great location!
The check in process was smooth, the friendly staff fully engaged at the point of service. The two story hotel foyer was wonderfully furnished for an immediate photo shoot!
The room was very clean and very spacious! I asked for one at height with a view!
Hotel facilities boast:
- fitness room (free for guests)
- beauty parlour
- two restaurants, although only one was open during my stay. The breakfast buffet was amazing!!
- rooftop swimming pool,also closed during my stay
-a great club bar!
There was even a guest laundry room with washing machine and drying area (free for guests)
Location is everything and this hotel is just a few minutes walk from a range of other local venues and restaurants, although who wants to stay too local in Naitobi, the city that Hever sleeps?"
"The best hotel I've ever found✨
A hotel with low prices and best of all, good staff.
The supermarket is about a 10 minute walk away.
This is the hotel I will definitely use if I come to Kenya again!
Thank you for the good memories! !"
"It felt less like a hotel and more like staying in a room within an apartment. The owner, cleaning staff, and the breakfast area were all on the 6th floor. The breakfast menu varied slightly each day, offering dishes like fried rice, potatoes, and stir-fried vegetables. It would be smoother to check in via WhatsApp. When the toilet paper ran out or the Wi-Fi acted up, they responded quickly and fixed it after I contacted them on WhatsApp. Laundry was also free. However, the main room where the laundry was kept smelled of cigarettes, possibly because people smoked there. But since it was free, I didn't mind. I also received plenty of water."
"It is located in a high-end residential area of Nairobi. I rented a room in an apartment where rich locals live. There were some unpleasant things, such as ants in the room and the toilet not flushing due to water outages, but other than that it was very good.
I think it can't be helped since it's a high-end apartment.
The room has a kitchen, refrigerator, and microwave, so you can cook. There is also a balcony, so you can do your laundry. The owner, Rose, was very kind and went to the supermarket with me. Nairobi is a dangerous city, but this was the only place where I could stay safely. There were many security guards, so it was very safe. I took a taxi for everything except going to the supermarket, but I felt safe when I returned to the accommodation. If you don't mind small things like ants, I recommend you use this place. I think it's a very reliable area in terms of safety."
"The room is equipped with a fridge, oven, microwave, washer, and dryer, making it suitable for families. Plus, there are Chinese staff members permanently stationed at the hotel."
"1: I arrived at the hotel in the middle of the night and had to wait for someone to open the door. Thanks to the network phone provided by Trip.com , I can contact the hotel staff directly.
2. The hotel is a residential area and has security, so the door is closed at night, understand.
3. The room has mosquito nets, electric water heaters, shower 🚿 nozzle collapse, water is like 🚀 spray, I have to remove the nozzle to take a shower!
Breakfast pays 300 Kenyan currency per person
5. The staff are all locals. I thought there were Chinese. I thought I could find a Chinese boss to change when I stayed here for the first night. Waiting for related things, but unfortunately there is no. It is all locals who communicate with the boss by phone.
It is recommended to bring your own toiletries, as well as disposable towels, etc., because the Youth Hostel provides a bed for sleep. This bed is good. It may also be that I am too tired in the middle of the night. I took a shower and slept quickly."
"It's not my first time staying here. The hotel isn't new, but it's still decent. The main draw is its excellent location; there are many Chinese people and Chinese restaurants nearby."
"My stay at the Best Western Hotel was excellent. The staff was warm, friendly, and always ready to assist with anything I needed. The room was comfortable, spotless, and well-organized, making my stay even more enjoyable. Overall, it was a wonderful experience, and I highly recommend this hotel to anyone looking for comfort and great service."
"The location’s not too bad, but the traffic on Ngong Road can be bad, especially if you have a flight to catch.
There was some construction work being done in the rooms next to ours, my wife was unwell and the banging noises didn’t help! We weren’t informed about it either - called reception but didn’t get any feedback and the noise continued.
Other than that, it’s a comfortable hotel."
Great
67 reviews
9.1/10
1 night
From US$92
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9.5/10
Amazing
MMatthew HI had a really enjoyable stay at the Swiss Lenana Mount Hotel and would happily return.
From the moment I arrived, the staff were exceptionally friendly and welcoming. They really made an effort to help me settle in, which immediately set the tone for the stay. A standout moment for me was when the general manager personally came over to introduce himself and check that everything was going well — a small touch, but one that you don’t often experience and it made a big difference.
The rooms were spacious, very clean, and clearly well maintained. It felt comfortable and relaxing throughout my stay.
I also really appreciated the location. The area felt safe and pleasant to walk around, with some great places to eat nearby. While I usually stay in Westlands when I visit Nairobi, this was a refreshing change. You’re still only about a 10-minute Uber ride from Westlands and other key areas, but far enough out to enjoy quieter evenings and avoid the heavy traffic.
Overall, this was an excellent experience — great location, great people, and a genuinely comfortable stay. Highly recommended.
YYUSUFMU5What an amazing experience! Me and my wife have luckily travelled to many countries and stayed in a range of hotels and this was one of the most comfortable and welcome experiences. Our first time in Nairobi so we didn’t know too much about where to stay until we spoke to some people. They mentioned the area to be safe and also recommended this hotel as a great way to be comfortable in Nairobi. You have security in entrance and exit and they were super nice. All the staff in the hotel were accommodating and showed us around and had us alll the info we needed. We got breakfast included and stayed for 3 nights. The breakfast was exactly what we needed. You have a range of foods to choose from and I’m sure you’ll find something you like! The food at the hotel is halal which is great for us too. Our room was cleaned and refilled every day and they were respectful and details in their service. We also used the gym which was super great. Enough for you to get a good workout in too. The location is next to Sarit Centre, perfect to access the Masai Market (on specific days) and also shops of all kinds.
Big thank you to the team and everyone involved! Will definitely choose this hotel if I’m ever in Nairobi and also one I’d recommend to friends and family.
YYao bukeyanThis is a relatively new and luxurious hotel in Nairobi. Security is very strict, with security personnel questioning guests at the entrance, dogs checking for explosives, and even armed security personnel checking bags in the lobby. However, there's no need to worry about security; it's purely a government requirement. The staff at the hotel are very nice, from the front desk to the concierge and the restaurant. Everyone is friendly and willing to help with any questions.
The hotel has comprehensive facilities, including table tennis, darts, a gym, and an outdoor swimming pool. The restaurant offers a rich breakfast and excellent coffee.
The hotel's location isn't very central, so there are no restaurants nearby. You can either dine at the hotel or take an Uber to the nearby village market, which offers both food and shopping. It's very convenient.
VValentin·LIThe room isn't small, and the hotel overall looks very clean and new, with no strange odors, making for a comfortable stay. The airport pick-up service is great; as soon as you land, they arrange a car to take you straight to the hotel. For departures, there's a shuttle to the airport every hour on the hour.
GGuest UserThe accomodation is absolutely top range and comfortable and the place has so much to offer. Unfortunately, it appears to be running on auto pilot or poor management. These are the things which really annoyed me: 1. Arriving at night, the signage is not well lit and we struggled to establish whether we had arrived at the right place, especially the security personnel at the gate were not being very helpful. They have never been given any training to help them understand that they are the first point of contact between guests and the residency. 2. We arrived on a ”Jazz Night” but, although I am a jazz lover, it should not be foreced upon everyone. The layout of the dining area is very poorly thought out. There was no maitre d'hotel or someone to direct us as to where we should go if we wanted to eat and not listen to music. Eventually we found someone to help us walk past the music area and squeeze past the tight space to go past th bar to the dining area. The whole layout is kind of back to front. The dining area should be more easily accessible and there needs to be a way to separate the main dining area without getting rid of the dining tables in the music area. 3. The dining area is exposed at the back and there was a strong could draught that night, because the rear part of the dining area is exposed to the elements.
GGuest UserI am quite satisfied with the overall facilities of the hotel, but the body odor of the cleaner (male) is so strong that I can still smell the odor on my body after cleaning my room. No one came to clean the room from the first day to the second day.
FFelix MakOgandoCheck in process was smooth and fast. Hotel and restaurant staff are very friendly, kind and flexible. The location is convenient- very close to the airport and city centre. Food is brilliant - we booked half-board and enjoyed both the breakfast and dinner, with variety of food on offer. Some areas of improvement: We asked for a baby cot but what was provided was an old dirty wooden bed with adult linen/ bedding - not appealing at all and lacked that babyish touch
- not given some clear thought. It appears as though the hotel isn't ready for families with babies/infants! The management should seriously think of giving facilities an uplift to ensure clients have a peaceful and memorable experience. For example the rubber lining on the refrigerator in our room (we hooked an Executive room! ) was so dirty.
The landline phones are old fashioned and some not functional. Also it took too long for the phones to be answered, while in some cases never answered at all, and worse still no follow up call back. There was also this disturbing intermittent noise (sounded like a machine) around the 11th floor that disrupted our sleep at night.
These issues and lack of details do not match the star rating of this hotel. A great hotel, but one whose facilities have been neglected! We may come back, just for the friendliness of the staff and the delicious food!
JJIONGThe environment is very good, if only some wild animals are raised. Breakfast is good, set breakfast and dinner, barbecue for one night to watch the show, European dinner for one night. Both are pretty good. At noon, it will be resolved next to the shopping mall. Not too many guests, suitable for vacation.
HH.V.I had a great stay here, the rooms have a good size,
On some pictures the look smaller than they are in reality. Everything is clean, the internet is good and the breakfast and overall foods of the restaurant are great.
Some top places to stay in Nairobi are near popular attractions like National Museum of Kenya and Giraffe manor—so you can quickly get to top landmarks and amenities you need.
What is the average price of a hotel in Nairobi for this weekend?
According to Trip.com’s latest 12-month data, 3-star hotels in Nairobi have an average price of US$82 per night this weekend. For 4-star hotels, the average rate is US$256 per night. If you’re seeking luxury, 5-star hotels in Nairobi typically cost US$357 per night this weekend.
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Based on Trip.com’s latest 12-month data, the average nightly rate for 3-star hotels in Nairobi on weekdays is US$81. For 4-star hotels, the average cost is around US$257 per night. For a luxury stay, 5-star hotels in Nairobi generally have an average price of US$369 per night on weekdays.
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