Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Jan 2, 2026
Prok
Outstanding Luxury Experience – New Year Celebration (31 Dec 2025 – 1 Jan 2026)
I stayed at this hotel to celebrate New Year from 31 December 2025 to 1 January 2026, and it was truly an exceptional experience.
From the moment we arrived, we received a very warm welcome from all the staff. Every team member was extremely friendly, professional, and accommodating, making us feel valued and comfortable throughout our stay.
The hotel truly feels like a palace. Based on my personal experience, it is much better and more luxurious than Sokha Sihanouk Hotel and Independence Hotel, where I usually stay. It even offers the same level or more luxury than Try Palace in Kep. Every detail reflects quality—from the door handles to the bed, everything feels premium and well-designed.
All facilities and equipment are modern, luxurious, and very clean. The room was spacious, with a huge bathroom, including a separate bathtub, shower/steam room, and toilet, which made the stay even more comfortable.
One thing I really appreciated was the generosity:
• Soft drinks and fresh fruits were plentiful and completely free
• The breakfast for special for the New Year celebration, breakfast manu
• They even offered free breakfast for my two children, even though they were over the usual free age limit — a very kind gesture
The location is perfect, with what I believe is the best beach in Sihanoukville. The sand is incredibly clean, smooth, and soft—like ground powder—and the beach area is well maintained.
I accidentally took their room key, the hotel staff were extremely understanding. They were not upset at all and kindly allowed me to return it on my next visit to Sihanoukville, which shows their trust and professionalism.
Overall, this hotel exceeded my expectations in every way. It is far more luxurious than Sokha and Independence Hotel, and easily ranks among the best luxury hotels I have stayed at in Cambodia.
I will definitely return and highly recommend this hotel to anyone looking for a true luxury experience, especially for special celebrations
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Price per night from:HK$943
Posted on Jan 11, 2026|Double Room With Sea View
Guest UserWe stayed at this hotel for five nights in January 2026 and changed two rooms — one with a sea view and one with a garden view. The rooms were amazing: spacious, clean, with fresh furniture and recent renovations. We really loved them. Huge windows and curtains controlled by a remote — it’s absolutely wonderful to open the curtains in the morning with a remote while lying in bed. Sunrise, the sea — incredibly beautiful.
The staff are extremely attentive, friendly, and helpful. They literally anticipate your wishes and help with everything — from carrying suitcases to the room to inflating a large rubber mattress for the children. The restaurant is very good, with a varied menu and tasty food. Breakfast has everything: different types of eggs, pancakes, fritters, waffles, delicious juices. Essentially, all our wishes were satisfied by the restaurant.
The highlight is the Surf Club — an artificial wave and the opportunity to surf, with one free hour daily for guests. My older child practically lived there and learned to stand on the board.
I would also like to especially note the cleanliness of the beach. It is constantly maintained: the sand is not just leveled with rakes but actually sifted with special equipment. You won’t find a single stick, large shell, cigarette butt, or anything like that. The sand is perfectly clean, the sun loungers are good, the mattresses are clean. It’s simply a paradise.
This place is wonderful not just because of its location, but because the staff make maximum effort to create comfort, cleanliness, and a truly pleasant atmosphere.
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Price per night from:HK$647
Posted on Jul 31, 2025
Jones
Fantastic hotel! The room (Deluxe Side View) was spacious with all the amenities you could need. The bed was really comfortable and the water was hot. The staff at the hotel were friendly and helpful, from reception to restaurant staff to bar staff. The beach area was gorgeous, white sands. We hotel arranged a night trip to swim in bioluminescent plankton. Highly recommended, like swimming with fairies in the ocean! The food and cocktails were delicious and reasonably priced.
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Price per night from:HK$718
Posted on Jul 5, 2026
Wallace TeoNovotel Sihanoukville – My Honest Review
I recently stayed at Novotel Sihanoukville with my family, and unfortunately, the overall experience was below my expectations.
The first issue was the hotel's policy on outside food and drinks. There is a sign clearly stating that outside food and beverages are not allowed. However, it doesn't seem to be enforced. The corridor on my floor was constantly filled with strong food smells, and even my kids' room was affected. The smell became so unpleasant that I had to request the hotel to spray the room.
I also noticed that some rooms appeared to have more than five guests staying together. I'm not sure whether the hotel allows this or whether it is being monitored properly. I strictly followed the hotel policy and booked two rooms for my family, so it felt a little unfair if others were not following the same rules.
As for the food, both the seafood dinner buffet and breakfast were just average. They were acceptable, but they did not meet the standard I normally expect from an Accor hotel.
The room itself was comfortable enough, but the bathroom ventilation needs improvement. Whenever someone used the toilet, the smell spread throughout the entire room because the exhaust ventilation was not effective.
The biggest highlight of my stay was definitely the hotel staff. Every team member I interacted with was friendly, professional, and genuinely helpful. From the reception team to the restaurant staff and the swimming pool bar crew, they consistently provided excellent service. They were the best part of our stay.
One major disappointment was the swimming pool. The water did not look clean, and it discouraged me from swimming. This was something I really did not expect from a Novotel property.
Overall, I left feeling that the hotel has good potential, especially because of its excellent staff, but the facilities and overall maintenance need improvement. With better enforcement of hotel policies, cleaner facilities, improved ventilation, and higher food quality, I believe the guest experience could be much better.
Overall rating: 2.5 out of 5 stars.
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Price per night from:HK$659
Posted on Mar 12, 2026
Guest User
We stopped over before heading to Koh Rong, so we only stayed one night. The staff is lovely. The room is very big. The bathroom is also big. Great soaking tub. Everything was clean, but the sealant around the glass shower and toilet is overdue for a replacement. This is close to the beach so I'm sure the upkeep is daunting due to the humidity.
Toiletries included shaving kit, toothbrushes, q-tips, etc. A full stock of toiletries was provided. Waters, lipton tea, instant coffees, robe and slippers.
We had a partial sea view and city view, which was beautiful to wake up to. We never stayed in this part of town before so we decided to try it out. To anyone coming in wishing to enjoy the streetfood or family nightlife, I would suggest visiting Ochheuteal Beach. It's a quick ride about 7-10min with a tuk tuk or car which are readily available around the hotel via Grab app.
We had dinner here and it was okay, I'd say 7/10. The burger beef patty was subpar, but the bun was surprisingly fresh. The beef lok lak was great. The spaghetti bolognese was sweet and not very good in our opinion. The fresh fruit juices were absolutely wonderful. We had pineapple and watermelon.
Breakfast had a great chicken broth kuyteav and other basic cereal/toast items. Some spread items and a menu for a la carte.
I would definitely say everything is very Asian and western friendly in my opinion. As we are a mixed group and were greatly satisfied with our stay.
All praises to the staff, they were all excellent. From the front desk check-in, bell hops, to the restaurant staff all 10/10.
We did not make it to the beach or pool to see how it was, unfortunately, but on all other regards I can definitely recommend this hotel.
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Price per night from:HK$216
Posted on Jun 3, 2026
Guest UserOur 1 day trip for Mother’s Day is amazing! The rooms are clean and surprisingly adorable. My only problem is the Internet connection in our one room. But overall i am so Happy. Also we almost forgot the phone of my nephew in one room and the staff give it back right away!!! I will definitely go back and recommend the place!!! 🥰🥰🥰
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Price per night from:HK$383
Posted on Jan 27, 2026
Мария Першина
What I liked:
The excellent, comfortable bed and pillows, pristine white linens and towels.
The hotel staff contacted me in advance and helped me book ferry tickets and a car from the pier to the hotel.
The hotel restaurant served quite delicious dishes. Breakfast was also very good, despite the limited selection.
You can use paddleboards for free at the beach. Snorkeling from the shore was also decent; we saw two cuttlefish.
The beach is a dream, with one small caveat. There were always enough sun loungers.
What I disliked:
The beach was littered with plastic remnants from the sandbags used to reinforce the shoreline.
One evening, we ordered a bottle of Prosecco at sunset. The waiter opened it and threw the foil directly onto the sand, shocking us with such disregard for this beautiful place.
Another morning, guests at the neighboring table on the beach had Coke brought to them. By lunchtime, no one had come to clear the glasses and cans. By sunset, the same cans were still lying on the sand; the glass cups, however, seemed to have been collected.
There were also many disappointments with the room: everything was shoddily done, built in a hurry, the furniture was stained with paint, the rug and hat in the room were torn, and in the huge shower, there wasn't a single hook or towel holder. There's also no shower curtain, so the toilet was always wet. Half of the light switches didn't work, and the switches by the bed were swapped. When you leave the room and take the key card, the light above the entrance also turns off, making it quite an adventure to return in the dark and climb the stairs. There's a refrigerator, but it didn't work, and this was the case in two different rooms.
At the entrance to the bungalow and the restaurant, there are hoses to wash sand off your feet, but none of them worked. My husband took one apart and cleaned it, and then it worked.
Conclusion: With proper management and care, this place could turn into paradise.
Things to be prepared for:
In the evenings, there are many mosquitoes or gnats on the beach; they bite hard and itch for a long time. Repellents are essential.
Within walking distance, there's only the neighboring cafe and nothing else. This could be both an advantage and a disadvantage for some.
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Price per night from:HK$465
Posted on Jan 2, 2026|Superior Twin With Balcony
Guest User
I got a good offer through trip.com. For this price , I cannot complain . The room is spacious . Nice Pool area . Noise is a little issue , I could hear every word of my neighbors .I could even hear my neighbor snoring . sound isolation is very poor . one night , I guess my other neighbors complained about me , having the TV running on moderate volume , they were banging on the wall . But my TV was really not loud , no music , only watching news .
Another thing is the pool area . The area is big , pool is nice and cold . Sunbeds are in the shadow though from morning until afternoon , cause the building itself is blocking the sun . And pool area should be a place to relax , enjoy peace and quiet in privacy . But there is constant coming and going of staff , using the pool area as a link from motorbike parking to hotel building . There is garbage to transport out of the building , laundry , deliveries are made through the pool area . Staff are coming and leaving . If you are lying there , belly exposed , you want to have a minimal level of privacy . But you'll have fully dressed people walking beside you every other minute . you will find no quite relaxation , the vibe feels more like a train station . The hotel should have built a separate service corridor for staff and deliveries next to the pool area .security is using the seating area next to the pool to have a long conversation on his walkie talkie .
Sometimes there is music playing from the bar at the pool . But it's not that some clever mind designed a suitable playlist of background music .it seems like whoever is working at the bar can make music using their personal smartphone . Music gets stopped in the middle of a song , to chose a different song . Sometimes you hear a notification sound cause the phone received some message . The music gets turned off and and on randomly. No place to relax . The photos were taken in a time span of under 10 minutes
Balcony was cleaned only once in my 3 weeks stay . For me personally no big deal , but in an hotel that charges 45$ or more , I would expect a little more care .
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Price per night from:HK$217
Posted on Feb 8, 2026
Ilya Klein
The proximity to the stunning beach is the thing of this hotel. Orher then that, it is basic and worn. Dont expect luxury service, varied breakfasts, new furniture, not stained or not torn sheets , super clean beach. Enjoy the beach, relax, dont push or demand something, take it as it is, and you will be cool :)
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Price per night from:HK$376
Posted on May 5, 2026
Winnie99
I had an excellent stay. The room is clean, tidy and very comfortable to live in. The landlord is sincere, straightforward and warm-hearted. They always help solve any problems in a timely manner, and communication has been smooth throughout. Highly recommended!
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Price per night from:HK$179