Hotels near Playa Caracol, Cancun

"My sister and I had the best time here at Le Blanc! I first found this hotel on Xiaohongshu/The Little Red Book and there were some mixed reviews, some said the hotel it self was a little outdated but overall still a beautiful hotel. I'm so glad I took a chance with this hotel because our stay was magical and we are definitely coming back in the future! Cons: Hotel is a little old, and rooms are not super clean but for this price, it's above expectations! Pros: 1. The staff is amazing! Everyone we meet has been super nice and warm to us. Especially our butlers Luis and Rodrigo, they were super attentive and went above and beyond with their service. All the staff were super nice and this is one of the reason I love this hotel. 2. The pools, bars, private beach are amazing for photos and relaxing; when we went, there were not many people so I loved the relaxed vibe. 3. The free events they hold changes everyday and are all worth going to!!! Our favorite was the fire show! Definitely attend as many events as possible, cause they are so worth it. 4. Our package also included free hydrotherapy and we literally went to this everyday when we had free time. It is a must try, so relaxing! We also had 500 hotel credit thanks to booking thru trip.com and we used all of that towards massages and they were amazing as well. 5. We chose the all inclusive option (drinks included) and tried all the restaurants. Overall the food is pretty good, and our favorite was Yama. The order of our preference: Yama, Bella, Le Blanc, Torraza, room service and Lumiere. Conclusion: Recommend!!!! We are definitely coming back!"

"The Flamingo All-Inclusive Hotel met most of my expectations, but there were a few service areas that could use improvement. For example, the luggage delivery service to the room. The first time, the staff brought our luggage up, but we were already in the restaurant. So, they left. When we called them again to send it up, we waited a long time, and it never arrived. Eventually, we told them we would just come down to get it. Suddenly, we saw another staff member on their way up with our luggage. So, I think communication between staff is very important. Additionally, regarding food options, the pizza station was frequently closed. Also, the burger stand stated it closed at 6:00 PM. However, when I went down at 5:45 PM, they were already packing up, so I didn't get a burger. Otherwise, all the other services were great. Drank many Mojitos!"

"Perfectly located on the Cancun Hotel Zone strip, this resort strikes a great balance — close enough to the action if you want it, yet far enough away to truly unwind. The property itself is charming, not overly large, which makes everything easily accessible. The pools are just the right size for activities and socializing, but the real highlight is the stunning beach — that’s where I spent most of my time. Dining options are plentiful with several restaurants to choose from (reservations are required), and the bars offer a wide variety of drinks. The café is also a must-visit. Overall, I had a wonderful experience. This isn’t a massive, party-centric resort — it’s better suited for travelers looking to relax and enjoy the beach in a more laid-back atmosphere. If there’s one area for improvement, it would be refreshing the rooms and hallways, as they’re starting to show their age."

"My wife and I had an unforgettable and wonderful experience at NYX Hotel. The hotel's warm and hospitable experience made me extremely excited. Every delicious meal leaves me at a loss as to what to choose. The restaurant works very late every day, allowing guests to have a meal at any time. It is particularly worth mentioning that the front desk staff, Aejandro and Olivcr, helped me with everything. You know, I don't speak English, let alone Spanish. When there was a problem with the one-day tour I booked with the travel agency, Aejandro made many calls for me and helped me solve the problem. I want to thank these two handsome Mexican lads! Next time I come, I will still choose NYX!"

"The hotel is in a good location, 30 minutes walk to the bar street on the 7th, 15 minutes walk to the shopping mall on the other side, first-class environment, private beach with unbeatable sea view, and balconies facing the sea, warm service staff, but there are not many restaurants, and you can only eat in those few restaurants. The hotel maintenance is OK, but it is indeed old, the room is large but the facilities are average, there are performances in the lobby every night, and a friendly reminder to be sure to apply thick sunscreen before going into the sea, otherwise you will be miserable, the sunlight and sea water in the Caribbean will make people skinned, there is a travel agency in the hotel lobby where you can consult other itineraries, overall the hotel is still good, first-class value for money"

"The all-inclusive resort was quite good. The room was nice and had great views. The beach right in front was one of the most beautiful in the area and was free of sargassum (we went for a walk one day and some of the surrounding hotels had beaches covered in sargassum). What we liked least was the limited variety of food. There are four restaurants, but the food is always the same. The buffet is quite basic; we didn't use it because we didn't like much of it. The specialty restaurants aren't bad. In our opinion, they should improve this: the Italian restaurant doesn't have pizza on its menu, and the pasta sauces are watery/Mexican, even though there's little variety in Mexico. There are no quesadillas (how can that be? We tried more Mexican food before arriving at the resort than here). Breakfast at the Italian restaurant was delicious. And the salmon tacos at Flor de Sal are also delicious. We've had them every day! There's an adults-only pool with good views, which is great. You're relaxed (as long as you don't have groups of drunken kids screaming around). One problem we encountered is that people reserve sun loungers early in the morning and leave their towels there without even being at the pool. On top of that, the larger ones, with sofas and umbrellas, are reserved for VIPs, and even if they're not occupied, they won't let you use them. The staff is a 10. Very friendly and helpful. Always smiling. The gym is quite well-equipped for a hotel. On checkout day, they remove your all-inclusive bracelet when you leave your room, but you can stay in the hotel and enjoy the restaurants and services until 4:00 PM."

"先説優點： 1.價格合理，海景房跟其他家基礎房型差不多（但景色不完美，我的房間前面有一個光禿禿的大平台） 2.裝修翻新過了，沒有老酒店味。非親子酒店，適合情侶度假。mini bar 每天補充。 3.墨西哥，地中海，日料，法餐，牛排，自助幾個餐廳都不需要早起預約，直接walkin即可，雖然沒有驚艷的菜，不算太踩雷。 再説缺點： 1.浴室的水忽冷忽熱，有時候會突然特別燙！ 2.前台非常不專業，跟我説衹有法餐廳有dress code，其實晚餐所有餐廳都有，衣服沒帶夠，第一天晚上沒有任何餐廳能用餐，argue了很久才説給我送room service，酒店就一副規則如此，給你解釋但不解決的態度很噁心大差評！ 3.餐廳不需要預約代表要排隊，上菜很慢，去晚了就排不上了（尤其牛排餐廳）。 4.床上有那種透明的小蟲子爬，起了幾個紅色小包很癢。"

"Overall, it's pretty decent. This was the second hotel we've stayed at in Cancun, and while the first one was pricier, leading to a slight downgrade, it doesn't overshadow this hotel's strengths. Its affordability is definitely one of its major advantages. The interior decor is a bit dated, which is understandable as the hotel has been around for decades. The service was generally good, and the staff were quite friendly and enthusiastic. The ocean is beautiful, and the food was decent. The only real drawback is how crowded it gets. If you're someone who dislikes busy environments, this hotel might not be for you. We even missed out on dining at the Italian restaurant due to the sheer number of people. To sum up, if you're a first-time visitor to Cancun looking for a truly comfortable or luxurious hotel experience, this might not be the ideal choice. However, if your main goal is simply to relax and lounge on a beautiful beach, then this place is perfectly adequate."

"This is a very well-run all-inclusive hotel. The food and drinks are fantastic, and there are plenty of activities. The sea and beach are top-notch, and the environment feels safe. We had a wonderful holiday here. The only minor downside is that some restaurant staff were not very enthusiastic and seemed to treat guests differently."

"The drinks were the best in Cancun. The beach was nice. The view was amazing. Would recommend this for sure. Very family based though so make sure you realise it’s not adults only. Getting a chair on the beach is hard work haha so get ready to wake up early for a good spot. Plenty of room though but once you have a spot you’re best of keeping it. Food was the best in Cancun that dinning was so good"