Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Jul 27, 2026|Family Room
xsdsunny
After much thought, I still believe that a well-established five-star hotel is the most reliable choice. This Jen hotel is incredibly close to all the attractions, and you can even walk to the street art murals. There's a decent-sized shopping mall nearby, along with a supermarket and Starbucks. Although the hotel facilities are a bit dated, the service is still excellent. The breakfast, in particular, offers a great variety, including freshly stir-fried kway teow and freshly cooked noodle soup. I'd definitely choose this hotel again next time I visit Penang!
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Price per night from:€74
Posted on Jul 23, 2026|Family Room
Guest UserThe hotel's location is fantastic! Right outside, there's a night market with the famous Stir-fried Kway Teow Grandpa's stall, which always has a queue. It's also super close to other attractions. They have a gym and a swimming pool. We didn't book breakfast, so we just grabbed a bite at a place right outside the hotel.
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Price per night from:€41
Posted on Jul 25, 2026|Deluxe King Room
Chua_It was a great stay. The room was spacious and clean. Free parking and the welcome drink were a nice bonus.
The only downside was that the air conditioner was a little noisy, and the shower water temperature was a bit inconsistent, sometimes hot and sometimes cold. However, the water pressure was really good.
Overall, it was a pleasant experience, and I would still recommend this hotel.
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Price per night from:€47
Posted on Jul 17, 2026|Superior Twin Room
Alading-shendengOverall, it's pretty good and offers good value for money.
Transportation: You can take a taxi to the Old Town or walk for 20 minutes. The hotel's area is relatively quiet and tidy. As an aside, I struggled with the accommodation area for a long time before my trip. I'm fine with the OZO area, but if I were to go again, I personally would prefer the Gurney Bay area. The atmosphere and cleanliness are much better there. Many parts of the Old Town are too old and chaotic.
Cleanliness was satisfactory, even exceeding expectations. For service, I didn't encounter any Mandarin-speaking staff, but everyone was very friendly.
Facilities: The rooftop pool has an excellent view directly facing the sea. It was wonderful to relax there every day. The breakfast restaurant also has a good view, and while the variety isn't huge, it's sufficient. In-room facilities are standard for a business hotel. I actually found it very convenient to get water from the water dispenser on my floor.
There are two downsides: 1. The towels are very old and should be replaced; I used my own the entire time. 2. For some unknown reason, the Wi-Fi was extremely poor during my stay. My World Cup viewing corner's internet TV was almost unusable due to buffering. For tourists, poor internet is a significant issue.
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Price per night from:€56
Posted on Apr 5, 2026
Guest User
Best ! Location is great. Can go any where convenience. Receipt is friendly. Room
Is good. Is only carpark is limited.
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Price per night from:€22
Posted on Jul 3, 2026
Guest UserRevisiting Penang this year, I chose to stay at Cititel Express again. The hotel had already arranged for early check-in via email, which I found very thoughtful and the service was perfect!
Our family booked three rooms, and all of them were still clean and hygienic. Most importantly, there were no strange odors in the rooms. The bed linen and duvet covers were spotless with no dirty marks, and the air conditioning was excellent. The pool was even cleaner and more hygienic than last year. I also noticed many maintenance staff doing renovation and inspection work, which made me feel that the hotel management is excellent. Many new restaurants have opened near the hotel, reachable by foot without needing a car. A taxi from the airport to the hotel takes only about half an hour, which is very convenient. Next time we visit Penang, this hotel will still be our top choice!
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Price per night from:€63
Posted on Jul 23, 2026|Standard Twin Magenta
Guest UserThe Round Hotel in George Town, Penang, Malaysia boasts an excellent location, allowing guests to walk to some of the World Heritage-listed areas. There are also convenience stores and restaurants right outside the hotel. The rooms are quiet and clean, and the service is patient and thoughtful. The front desk staff even kindly translated relevant information into Chinese for us to read. When I mentioned that my room didn't have a sofa, which was inconvenient, the front desk immediately took me to choose another room until I was satisfied. This is truly a 10/10 service! 👍👍👍 For a hotel priced at just over 200 RMB, it even offers a buffet breakfast, which makes it great value for money.
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Price per night from:€26
Posted on Jul 7, 2026
WQgcx
The room was decent, and the front desk staff were very friendly and helpful. It was clean and tidy, with air conditioning and hot water, making for a comfortable night's sleep. The hotel is also conveniently located near the ferry terminal, making it easy to catch a train.
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Price per night from:€14
Posted on Apr 11, 2026|Deluxe Double Room
Ray Mak Hon KitWe stayed two nights at Summer Tree Hotel Penang during our trip to Penang.
One of the main reasons I chose this hotel was its location — right in the heart of Georgetown near Komtar, which makes it very convenient for getting around. It also offers parking, which is a big plus in this area. Another reason was the late check-in option, as I was having dinner with a friend in Nibong Tebal, which is quite a distance away. The pricing was also reasonable, making it an attractive choice overall.
Upon arrival, however, parking was already full. I had to park at a space right in front of the hotel where delivery trucks usually arrive in the morning. This made me slightly anxious, as I was worried I might be asked to move my car early the next day.
The lobby is simple but modern, with a creative, slightly hipster and artistic vibe — almost like a small modern art space. There are vending machines offering snacks, drinks, and essentials for travelers. At the back, there are toilets and also a laundry area with washing machines. A small coffee corner and even an old-school arcade game machine add a nice nostalgic touch, which was a pleasant surprise.
However, the room itself was quite disappointing.
While the room is basic and small — which I don’t mind — the flooring under the carpet felt severely damaged. Walking on it felt uneven and almost “soft,” as if the ground beneath had deteriorated. It gave a very uncomfortable and unsettling feeling, possibly due to moisture or termite damage underneath.
Another concern was the bathroom design. There is an elevated step at the entrance, which becomes a clear trip hazard. I actually tripped once when entering. Even after that, I had to be very cautious because the floor just outside the bathroom is extremely slippery. Every entry and exit required full attention.
There is also no proper shelf or platform inside the shower area to place shampoo or shower gel. We had to repeatedly open and close the glass door just to access toiletries during showering, which was inconvenient. Only basic amenities like shower gel and liquid hand soap were provided.
The room was also advertised with a decent view, but the window was covered with a mesh, and since we were on the first floor, there was very little to see.
On the positive side, the water dispenser outside the room was very convenient.
The next day, parking was still full, so we had to park at a private area nearby. Since it was raining, the walk back to the hotel was quite inconvenient as well.
Overall, while the location and concept of the hotel are strong, the room condition and safety design issues need serious attention. I would strongly recommend replacing the carpet flooring with vinyl wood flooring for durability and hygiene. As for the bathroom layout, improvements may be limited due to structure, but safety enhancements like anti-slip flooring would make a big difference.
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Price per night from:€27
Posted on May 27, 2026
Guest UserThe place it self was great, the cleanliness was very good and the service was excellent. The only downside we had was the neighbours upstairs kept making loud noises through out our stay, however credit to the agents they replied back to us promptly when we brought this up and had notified their landlord. Unfortunately this didn’t still resolve the loud noises.
The building it self is nice, the pool is clean and well maintained, however the building does have a lot of regulations in place which we thought was quite excessive. Other than these minor issues we had a great time and the apartment is well kept.
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Price per night from:€39