Hotels near American Plaza, San Diego

The location of the hotel is very convenient on Broadway. The hotel rooms are served 24 hours a day, and there are free fruits including oranges and apples at the front desk. It's too late. Regular cleaning, the attitude of the front desk is okay, but there is no money to change. The room is relatively small, and the three-star hotel is a bit expensive for this fare.

Upon check-in, I was asked to pay for the room, which I did. However, I noticed the amount charged was higher than the total from my original booking. I asked the receptionist (I believe his name was Raul, though I’m not entirely sure) why that was. I explained the amount I had been quoted during booking. He then mentioned, almost as an afterthought, that a $150 deposit is taken at check-in. I told him this should have been communicated before processing the payment, as it’s standard practice to inform guests of such charges upfront. While I wasn’t pleased, I went ahead and paid. I also mentioned that I had submitted a request in advance for a room away from the elevator with a good view. He told me the hotel was fully booked, which confused me, since I had booked well in advance and included my request at the time. He assigned me Room 503, which was directly across from the elevator, not away from it. I didn’t want to complain as I had just traveled over 12 hours from London to San Diego and was extremely tired. I planned to grab some dinner and get straight to bed. However, the room was quite noisy—there was a lot of hallway activity, and the family next door had their TV volume quite high. I decided not to go downstairs and complain, hoping I could just fall asleep. Unfortunately, I was woken up around 3 a.m. by a crying child, and again at 5 a.m. At that point, I was extremely frustrated and went to speak to the receptionist on duty, Matthew. I explained everything to him, and he was very understanding. He said there was availability and offered to move me immediately…this was surprising, considering the earlier claim that the hotel was full. He moved me to Room 204. While it wasn’t far from the elevator either, he assured me it would be quieter since there were no large families on that floor. He was right—the room was much more peaceful, and I appreciated his help. At checkout, I saw the same receptionist who had checked me in and decided not to approach him. Instead, I spoke to Antonio at the other desk. I asked about the deposit, and he informed me it would take 2–3 business days to be released. Naturally, I wasn’t thrilled to hear this, especially after the earlier issues, so I shared my entire experience with him. He apologized sincerely and mentioned the initial receptionist may need additional training, which they would look into. Overall, the stay was decent for a short 3-night visit, but the start could have been handled much better.

The location is good, but the room is very small and quite old, and it’s very noisy at night. The main issue I’m unhappy with is that they overcharged me by $61.91. I called the hotel, and they told me to contact Trip.com, but Trip.com doesn’t make it easy to reach customer service. I guess even if I manage to get in touch, they’ll probably tell me to contact the hotel again. Being pushed back and forth like this is really frustrating.

My stay was great! Everything about this hotel is beautiful. Literally it feels like you’re in a castle or something. The lobby is so beautiful it has a huge staircase and they offer tea. Its very close to everything as well. The room was also very comfy and had a balcony with a beautiful view of the city. Only thing I had a problem with was parking because at the end of the night the garage was full and I couldn’t get back in but besides that everything was wonderful. I definitely will stay here again!!

The sea-view room was great, and the location was convenient, close to several popular attractions. The pool was large with long opening hours. The only downside was the parking; it seems they might lease out spaces to the airport, which made it poorly organized. Despite the $55 daily parking fee for hotel guests, finding a spot often meant a long search and a long walk, sometimes even having to park on a dirt road.

Checked in at 12 noon, the environment is really first-class. The front desk upgraded my room type. Although it was booked by Ctrip, this is a good comment. Facilities: First-class. The best Hilton facilities this time. You can watch the sunset downstairs, right by the sea. Hygiene: Clean and hygienic. The hotel is relatively new. Environment: Beautiful. The hotel is mainly for conferences and business. Service: Breakfast is a set meal. Tips are automatically included in the bill. Please note that no additional payment is required.

The location of the hotel is amazing. Near airport and cruise port. Staff is super friendly. The rooms are pretty worn out but for one night it’s ok. They definitely need to update the windows, every time a train comes a long you can hear the sound from the railway crossing. The elevators are terrifying but it seems they are currently updating them.

Convenient and safe location, new equipment, service is not bad, cost-effective, is to collect more holiday tax, a bit inexplicable, and did not indicate in advance.

I booked a bay view king room, and the view was indeed very nice, just as shown in the hotel pictures. It's about a ten-minute walk to the Midway Museum, which is convenient. Aside from that, there weren't many highlights. The soundproofing was terrible; I could hear people talking in the next room, and the doors were very loud when opening and closing. Valet parking is mandatory, and it's not cheap. Fortunately, there's a public parking lot across the street for $25 a night. The funniest thing was that an hour after I checked in, a housekeeping staff member just walked in without asking... The room facilities were all average. I wouldn't recommend this hotel.

The hotel is conveniently situated in the heart of downtown San Diego, surrounded by numerous bars and restaurants. A nearby bus provides easy access to the airport. The property is well-maintained and offers pleasant amenities, including a pool table and arcade machines. However, one drawback is also its location—it’s right in the lively party area, which can lead to noise at night. If you’re sensitive to noise, you might want to consider an alternative hotel.