"Deplorable welcome, staff not attentive to their customers. And to top it all off, bedbugs were discovered in the bedding. I strongly advise against this hotel. The rooms need a good refresh, or even decontamination in some cases."

"I know this was a budget hotel but i've stayed in better hostels. Where to start? Twin room was tiny and soulless The beds where very narrow, barely big enough for a child let alone an adult. The room was not very clean, windows were dirty. The extraction fans in the shower, toilet and bedroom were all caked with fluff and dirt. I cleaned the toilet and shower fans myself but the bedroom one looked as if the dirt had been painted over. It was that hard and crusty!! There was a strong smell coming from the shower drain There was fluff and hair under each bed. The breakfast offering was abysmal, barely a continental style breakfast. The hot drink vending machine in the lobby did not function for the entire time we stayed There were alleged thefts from rooms in the Style Hotel adjacent from the clients we were working with. The restaurant was closed on a Saturday evening! The only reason this review is not a 1* is that the young member of staff who checked us in was very friendly and helpful. Being a budget hotel is absolutely fine so long as there is a minimum standard being offered. This hotel was far from what i would consider a minimum standard. This is a hotel to choose only if there are absolutely no other options and breakfast should not be booked. There are other options just a few minutes away on foot."

"I never enjoy leaving a bad review of a hotel and was planning on not leaving one until I saw the highly misleading promotional video whilst queuing (for too long) to check out of the hotel. That was the straw that broke the camel's back. This hotel positions itself as a four star hotel. To me that comes with an expectation as to quality of the hard product (room and facilities) and soft product (services). Certainly in the UK you wouldn’t expect to see a dilapidated “bed and breakfast” with such a designation. Then again, this is France and often things here are a total mystery to the rest of the planet. Let’s start with what’s good. It’s not a very long list: - The garden is pretty, large (well, it is a "parc") and reasonably well-maintained. It's mostly (but not exclusively) real grass. - The car park is free and large, with overflow parking available across the road. There are ample electric vehicle chargers. - The view from the carpark side is of the beautiful Provence countryside. - The breakfast was of reasonably good quality, was reasonably priced (€10 a person), had a fair amount of choice and was staffed by friendly and competent employees (the only such department in the hotel). - The pool is large and the shallow end is shallow enough (1m) that children can stand in it. This was helpful to us and quite rare these days. - The price (€120 per night) was not bad for Provence. - Our early check-in (for €50 per room) was respected. - They have nice apricot ice lollies. - They gave us a nice 'treasure hunt' paper for our child to look for trees in the garden, which he enjoyed. Let’s now go to the list of everything that’s far from good, in fact mostly awful: CHECK-IN: - The reception staff were rather snooty and unhelpful. There is no porter service. The receptionists saw us struggle with luggage but offered no help when we were downstairs, but only once I'd done all the hard work and were on our floor when miraculously one of them appeared to help wheel a single case five metres down a corridor, full of self-congratulation. When leaving the hotel, again there was no assistance despite seeing us struggle with luggage. - The wheels on the (only) luggage trolley had a life of their own. The trolley does not fit into the (only) elevator when loaded with cases, so is only useful for the ground floor (going up the ramp). - There was a sign on the elevator that it could not handle more than 250kg total weight. Fair enough but the receptionist (who until that stage had been almost invisible) suddenly piped up that only one person plus one bag could go in the elevator at a time, in case it breaks down (which apparently it frequently does). Wonderful. We had to do a daisy chain of people (didn’t want to risk leaving bags unattended). ROOMS: - On arrival, and at any time we turned off the air conditioning, our rooms smelt very musky. We had to open fully the windows and turn on the air conditioning to get rid of the awful sme"

"The pictures on the online booking is not the same in reality. The room is very old. The room doesn't have fridge, no water, no coffee or tea as they say in the description and no microwave. The bathroom and shower is separate from the room. The room is very hot, impossible to open the window. We are literally in the oven. And I paid 72euro for a nighr. For me its a scam. The toilet and bathroom is the worst, very old and disfunctional. I don't know how the owners take it to scam people in paying such amount."