Located in the heart of Riviera Maya, Residence Inn Playa del Carmen puts you close to the area’s top business and leisure attractions. Whether you're staying a few days or a few months, our extended-stay hotel is designed for comfort and convenience. Settle into one of our 149 modern studios or spacious one- and two-bedroom suites, all featuring fully equipped kitchens and flexible spaces to work, relax, and live your routine. Start your day with our complimentary breakfast, and enjoy 24/7 access to The Market for snacks or ingredients to cook in your suite. Need a break? Lounge by the pool with golf course views or make it your remote office for the day. Stay active with our fitness center or curated RI Runs via MapMyFitness. And yes—your pets are welcome, too. At Residence Inn, you’ll find the perfect balance of home-style comfort and hotel-style service.
"My experience was not very positive, mainly because of the staff at the reception desk,
They charged me twice for my stay even though I showed them that I already paid online, they insisted that I pay again, before accessing the room and still didn’t receive the refund for that second paiement
The room itself is really beautiful , clean and confortable !
They charged us for using some amenities, even though it was in open access and no notice indicated that this was a paying service,
The breakfast is underwhelming to say the least,
The place is close to the parks of Xplore and Xcaret you can either choose to go by walking (30 min) or take a taxi that will cost you 20 dollars for 7 min
But it’s pretty far from the city Center of Playa del Carmen, you will need to take a taxi, it will cost at least 20 dollars, or you could walk for 40 min
This hotel has a very high potentiel, if the reception desk staff would be friendlier, and more helpful, and if they could make a small improvement on the breakfast"