Find 5-Star Hotels in Surabaya

"Great solid property and performance all round.. what a great short stay we had.. from the elegant lobby and lounge area through to the beautiful spacious room with lovely views over Surabaya. Exceptionally clean with every quality amenity on offer in room and within hotel confines. The room was peacefully quiet, with a soft comforting bed. Pool and recreational area was set amongst manicured palm trees and gorgeous gardens. The pool was one of the best balanced PH levels I’ve ever swam in. Nice comfortable lounges and ample seating around with some seats submerged along in pool. The refined service level at this hotel is a solid 10/10 from reception/concierge/ room attendants and especially in Pavilion Restaurant. The quality, presentation and variety of food is outstanding at breakfast. Thank you graciously for making our special occasion so welcoming with the beautifully adorable presentation on the bed, lovely celebration cake offered along with the very personal attention from the Sous Chef and charming restaurant staff at Pavilion. Special shoutout to Restaurant ambassador Wachid whom personally escorted our plated celebratory cake to our room. Reception and concierge service was also exceptional, graciously assisting us with our missing luggage wheel dilemma. JW Marriott and all involved.. till we meet again.. Terih Makasih 🙏🏻"

"Extremely satisfied with my stay here. The atmosphere was comfortable, and the layout, color scheme, and decor were all excellent and eye-catching. The room was comfy; I loved it the moment I walked in, it was truly beautiful. It's directly connected to Trans Icon Mall, so it's easy to browse and find food. This was my first time staying here (and I got a room upgrade, thank you so much!), and I'll definitely be back when I visit Surabaya again."

"I'd say this is the most satisfying 5-star serviced apartment hotel I've stayed in for years. It's a newly opened hotel, and on the day of our stay, the staff even upgraded us to a two-bedroom, one-living room unit, which was incredible value for money. I never expected to find a hotel of this caliber in Surabaya. The privacy is excellent, with each unit having its own elevator. Security checks are also very thorough; Grab vehicles need to undergo a safety inspection before entering the lobby. This trip coincided with our anniversary, and the staff surprised us with a mural outside our room – we were so delighted! Although the front desk staff's English wasn't perfect, they still tried their best to communicate with me. The room facilities are very comprehensive, with a microwave, tableware, sound system, TV, water dispenser, and more. There are even instruction cards on how to use everything. The only thing that could be improved is putting signs on the washing machine and kitchen doors. We knew beforehand that the hotel had a washing machine and needed to use it after our volcano trip, but we couldn't find it anywhere in the room. We had to contact the front desk, and they sent an engineering colleague over. The problem was, we couldn't find the washing machine's location at all. There was a locked door in the room labeled 'emergency exit,' and we thought it was a fire door, so we didn't open it. Later, another staff member came to our room and rang the doorbell, which we found very strange because no one was outside. Only then did the front desk call and tell us there was another door in the room, and that's when we discovered the washing machine behind it. So, I'd suggest putting a sign on that 'emergency exit' door. But overall, we were extremely satisfied and hope to have the chance to stay again in the future."

"I stayed here for 3 nights, and this is my honest review. The hotel has recently reopened after a complete renovation and rebranding. The staff were excellent. Everyone was friendly and welcoming. Check-in took about five minutes because the staff member assisting me seemed new and was carefully following the procedures. I didn’t mind at all, and I was served a delicious welcome drink while waiting. After check-in, a staff member escorted me to my room. Pros: 1. The rooms have been fully renovated and feel modern. 2. The bed was comfortable, the air conditioning worked perfectly, even at 26°C. 3. Breakfast exceeded my expectations. Everything I tried was delicious, especially the Indonesian dishes. What impressed me the most was that, even though the hotel was still very quiet and there were only a handful of guests during my stay, they still offered a full breakfast buffet with a wide variety of options. Many hotels would simply serve a limited set menu or deliver breakfast to the room when occupancy is this low, but this hotel maintained a complete buffet from end to end. I really have to give them credit for that. 4. The location is convenient, with Superindo and Indomaret within a 3-minute walk and Pakuwon Mall only about a 9-minute drive away. 5. The lobby is spacious and looks luxurious. Cons: 1. The TV was by far my biggest disappointment. I stayed in a Deluxe Room, and the TV appeared to be left over from the previous hotel rather than replaced during the renovation. It was very small, around 32 inches, and wasn’t a Smart TV, which feels completely out of place for a hotel that claims to be five-star. The selection of TV channels was also very limited, and the picture quality was poor with noticeable static, making it quite unpleasant during my 3-night stay. The Executive Rooms have larger TVs, but based on the information I received, they are not Smart TVs either because I was told that only the Suite Rooms will have Smart TVs, and those rooms will only become available after the hotel’s grand opening. You can even notice that the hotel doesn’t include any photos of the TV in the Deluxe Room images on its booking page, which almost makes it seem like they’re avoiding showing it. Nowadays, it’s hard to imagine a genuine five-star hotel still using a 32-inch non-Smart TV in its standard guest rooms. 2. Soundproofing isn’t great. I could hear noise from the next room and the nearby mosque. 3. The Wi-Fi was very slow, and mobile signal inside the hotel was also weak. 4. The shower area had no shelf or storage space for personal toiletries, and the floor was extremely slippery. I almost slipped several times while showering. This is something the hotel should address, as it could become a safety hazard. 5. The power outlet next to the bed was already occupied by the bedside lamp, so I had to unplug it every time I wanted to charge my phone. 6. Although there were plenty of power outlets in the room, about half of them didn’t work, which was frustrating. 7. I wasn’t a fan of the pillow and bed linens. While the bed itself was comfortable, the bedsheets felt rough rather than soft. I even noticed that the underside of my arms became itchy whenever they rubbed against the fabric. 8. The hotel was very quiet during my stay. It seems many people still don’t know it has reopened, and I haven’t seen much promotion or any soft opening offers on its website and Instagram account. Overall: I enjoyed my stay thanks to the friendly staff, comfortable room, excellent breakfast, and convenient location. However, the TV and Wi-Fi were major drawbacks, and there are still several details that don’t quite meet the standard of a true five-star hotel. At the moment, I would personally rate this hotel as 4.5 stars rather than a full 5-star property. It has great potential, and with improvements to the TVs, internet, room details, and overall quality control, I believe it could truly live up to its five-star positioning."

"Hotel is connected to a mall. Great location. Room is clean. Breakfast at Magnolia has an extensive spread. Quality of food is good, nice presentation and service by staff is excellent. Ambience at Club lounge is nice. What stands out most in this 5* hotel is the world class service rendered by all staff consistently. There is no staff that isn’t polite or helpful. Many go the extra mile to ensure that the hotel guests needs are well taken care of. Special thanks to Evan of the Club Lounge who attended to us when we checked in and Tian when we checked out, Bayu and colleagues (Conceige) who assisted us with ordering of Spikoe lapis cake and Bu Rudy, Lita and David (Magnolia) who served us at our table and Bastian and team for keeping the room clean. We highly recommend this hotel."

"Happy... very kid-friendly, they even have cooking sessions with the chef for kids. My only complaint is that breakfast for children aged 6 to 10 is chargeable, around 240. I don't think it's worth it since kids don't eat much."

"Excellent value for money, everything was great, and the hotel's location is also very good. The price was very cheap, I don't think there's a better hotel out there. The bedding was comfortable, and the staff provided excellent service!"