They let us check-in an hour earlier even before we requested it. We also appreciate that we were allowed to use the gaming room even after we check out.
It was a lovely place to stay beautiful location! The decor and facilities is could do with some updating in places but I wouldn’t let that put you off as the staff are incredibly friendly and attentive. I was well looked after as a solo traveller.
Brought the family and they had a good first impression! They particularly loved the balcony view, the weather, and hotel’s accessibility to nearby restaurants and establishments. Not to mention that the hotel is pet-friendly so definitely a plus!
The room was spacious and has all basic amenities needed.
There was some housekeeping issue but the staff were prompt to address it.
Breakfast was included and was sufficient.
Escala truly boasts one of the most stunning locations and the best infinity pool in Tagaytay. The team is warm and accommodating, big shout out to the security guards, bellmen, and housekeeping for their friendliness and helpfulness.
Just a small tip for the front desk team, particularly the receptionist who handled our check-in: it would be helpful to briefly go over the reservation details and share a bit of information about the hotel’s amenities during the check-in process. This isn’t a complaint, just a friendly suggestion from someone also working in the hospitality industry, so guests won’t need to ask for every detail later on. Again i dont wanna put someone on a bad light.
The room facilities are old, but fortunately the space is spacious, there is no better hotel nearby, the location is good, it is a good choice to go to Badayu, and the holiday is not recommended.
as always-this hotel never fails to offer their superb service, staff are very nice, rooms are very clean, amenities are very good, enjoyed every stay, worth the price.
I had a wonderful stay at this 4-star hotel. The front desk team was friendly, professional, and very accommodating from the moment I arrived. They made everything easy and comfortable.
What impressed me most was how willingly they assisted with a special request. I needed to interview the Food & Beverage Supervisor, and the staff quickly helped arrange it. The interview went smoothly, thanks to their support and coordination.
The F&B Supervisor was kind and informative, and the overall experience was better than expected. The staff’s warm attitude and willingness to assist made my stay truly enjoyable. I highly recommend this hotel for both comfort and outstanding service.
My room was plenty big, the bed was too hard for my complete enjoyment. They really needed to change the shower head as it was dirty and old. They don’t have a gym as was advertised but they have a sister hotel 5 minutes away where you can use its gym and pool. The front desk people were not all that friendly but not rude either. Good breakfast but limited.
TtineeeeeeeeeWe had a wonderful time at the hotel! The location was perfect — just a few steps from the beach with an amazing view of the sea. The room was clean, cozy, and well-maintained. The staff were friendly and always ready to help. I especially loved the food at the restaurant and the relaxing vibe by the pool. Perfect place to unwind and enjoy the beach. Highly recommended! 🌴☀️🏖️
AAnonymous UserThey let us check-in an hour earlier even before we requested it. We also appreciate that we were allowed to use the gaming room even after we check out.
GGuest UserIt was a lovely place to stay beautiful location! The decor and facilities is could do with some updating in places but I wouldn’t let that put you off as the staff are incredibly friendly and attentive. I was well looked after as a solo traveller.
GGuest UserI rarely leave voluntary feedback for hotels we stay at,
but this one definitely deserves it.
Brittany Hotel is fairly new. We have been meaning to try it for a while since we always pass by it along Daang Hari. We initially booked just an overnight stay to relax a bit. Unexpectedly, we ended up coming back the very next day when we needed a place to stay for another three days and two nights. I asked the same receptionist, Ken, who assisted us during our first check-in if the deluxe room we previously stayed in was available, as we preferred it. They didn’t say whether it was, but instead informed us that they had upgraded our room to a premier one at no extra cost! It was such a pleasant surprise, especially since it was only our second visit. We really appreciated this thoughtful gesture, which made our stay even more enjoyable. A big thank you to Ken for being so helpful and kind. The level of service really stood out.
The overall vibe of the hotel is really nice. It's quiet, very clean, and has a cozy atmosphere. The staff are friendly and accommodating. Although we weren’t able to try most of the restaurant’s menu since we always came back late at night, the food we did try was enjoyable, and the coffee was surprisingly good. While the hotel might feel a bit limited for some, as it's still new, we had a great stay overall. It has quickly become our favorite among all the hotels we’ve stayed at. 😁 We hope they continue to provide great service and even improve it further, especially the facilities and amenities. We’ll definitely be coming back and recommending this place to our friends and family.
GGuest Useras always-this hotel never fails to offer their superb service, staff are very nice, rooms are very clean, amenities are very good, enjoyed every stay, worth the price.
MM-27Brought the family and they had a good first impression! They particularly loved the balcony view, the weather, and hotel’s accessibility to nearby restaurants and establishments. Not to mention that the hotel is pet-friendly so definitely a plus!
GGuest UserI had a wonderful stay at this 4-star hotel. The front desk team was friendly, professional, and very accommodating from the moment I arrived. They made everything easy and comfortable.
What impressed me most was how willingly they assisted with a special request. I needed to interview the Food & Beverage Supervisor, and the staff quickly helped arrange it. The interview went smoothly, thanks to their support and coordination.
The F&B Supervisor was kind and informative, and the overall experience was better than expected. The staff’s warm attitude and willingness to assist made my stay truly enjoyable. I highly recommend this hotel for both comfort and outstanding service.
EElizabeth PaguintoOur room was pretty old. The bathroom door was creaky. The TV didn't work; the channels were blurry, and the Wi-Fi was very weak. The air conditioner wasn't cooling.
The technician fixed it after an hour, and then it started cooling. The breakfast buffet took a long time to refill the food. Not recommended, 2 stars.
RRianne JoyThe facilities and amenities at the hotel were great. The hotel itself was clean and looked brand new, which was definitely a plus. The staff who assisted us to our room and the team at Kuna Cafe, where we had breakfast, were both friendly and helpful, making those experiences enjoyable.
However, the reception staff left much to be desired. Despite being the only guests in the lobby during our check in time, we were left waiting for an extended period, and the hospitality skills seemed lacking. Our frustration grew later in the evening when we called reception to inquire about reheating some food. We wanted to know if there was a microwave available and whether we could use it, but no one followed up with an answer. This delay left us having to go out at 10pm to buy food for our hungry child, which was very disappointing. It’s clear that the reception could greatly improve their customer service and communication skills.
Overall, while the hotel itself was pleasant, the reception and customer service experience needs significant improvement to match the quality of the facilities.
PS: photos were taken before check out
EElaiza Belle TanCelebrated my pre bday celebration with my sisters and my child, and despite the stormy weather plus feeling under the weather, we had memorable experience. Loved how smooth the check in and check out process was. The only downside was there are only two elevators in the building, and during that time, one of the elevator wasn't working. Nevertheless, it didn't affect our entire stay. The location was also nearby for food deliveries.
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