The hotel's location is excellent, restaurants, shopping mall, ice cream shop, stationery store, pharmacies... everything you need is just a few steps from the hotel!
The facilities are super comfortable and clean! We felt very welcomed by the service we received, very polite and attentive to us!
WE LOVE IT!!!
The location is excellent especially for those who seek closeness to the region of the spark.
The room was standard, everything worked well.
The entrance to the garage is bad: anyone with a seat or a large car will have a little difficulty, and there are few vagues available to park too.
Breakfast very simple and with little variety.
The day-to-day event is very expensive for the little that the hotel delivers. It is worth a lot more to host there for the location as the Uber travel would be very expensive to a hotel more remote in days of shows or football games that are high demand.
I want to give my praise for the care and attention I received during my stay, the hotel is wonderful, with a comfortable and well-structured environment, but what really made the difference was the care. Everyone I found was extremely kind, they made my experience even better. I was very happy with my stay and I will certainly come back!
The reception attendant was not pleasant, I had made the wrong booking, and I told her I was going to contact you to resolve it. But she was not careful with my problem just checked in and gave me the key while I was on the phone with you. She was not empathic even a little! So much that the person there said: let's cancel your reservation and do it again to get it right. She did the checkin, she did the checkin, she did the checkin, she did the checkin, she did the checkin, she said she was talking to you! She did and she deployed me with a great deficit of education!
I was very angry with the reservation I made wrong!
Nos alojamos en el TRIBE Belo Horizonte Savassi y, aunque el hotel es moderno, está bien ubicado y el desayuno fantástico, nos pareció algo caro para lo que ofrece (básicamente gimnasio, sin piscina). Además, pedí con antelación una habitación idealmente con vistas a la plaza por Nochevieja y no tuvieron en cuenta la solicitud, aun habiendo pagado una categoría superior. En general, correcto, pero esperaba mas por el precio.
Better hotel than I have been a wonderful service.
Reception Daniel makes the stay look like a dream.
Gustavo and Mario at the hotel entrance.
The hotel is wonderful, but the people who work in it are kind of a kindness that makes the difference.
GGuest UserI was on business trip to Belo Horizonte and my customer recommended this Hotel Mercure Belo Horizonte Vila da Serra. The hotel room is nice and comfortable. The staff are all friendly. The breakfast is reasonably good. Would strongly recommend business travellers to consider this hotel if destination is not very far away from this hotel.
GGuest UserI want to give my praise for the care and attention I received during my stay, the hotel is wonderful, with a comfortable and well-structured environment, but what really made the difference was the care. Everyone I found was extremely kind, they made my experience even better. I was very happy with my stay and I will certainly come back!
GGuest UserThe hotel's location is excellent, restaurants, shopping mall, ice cream shop, stationery store, pharmacies... everything you need is just a few steps from the hotel!
The facilities are super comfortable and clean! We felt very welcomed by the service we received, very polite and attentive to us!
WE LOVE IT!!!
GGuest UserSuperior or Privilege Room, 16th floor.
I recommend it.
Clean hotel, beautiful room, quiet, no bad smell, very comfortable bedding.
Friendly and responsive to resolve a water leak in the bathroom.
Immaculate fitness center, pool, sauna.
Netflix TV....
Varied and restocked breakfast buffet.
For tea, there's a small kettle with a carafe to fill it. The Nespresso machine makes the hot water taste like coffee. And it makes a terrible noise when the neighbor uses it in the middle of the night.
Check-in is slow, maybe it's due to their IT. If they haven't received the money due to banking transactions with the booking platforms, they ask you—even with presentation of the voucher—for a credit card deposit, which is canceled as soon as the amount is received. This doesn't happen at other hotels booked with shorter notice.
GGuest UserThe reception attendant was not pleasant, I had made the wrong booking, and I told her I was going to contact you to resolve it. But she was not careful with my problem just checked in and gave me the key while I was on the phone with you. She was not empathic even a little! So much that the person there said: let's cancel your reservation and do it again to get it right. She did the checkin, she did the checkin, she did the checkin, she did the checkin, she did the checkin, she said she was talking to you! She did and she deployed me with a great deficit of education!
I was very angry with the reservation I made wrong!