Portimao Beach Hotels

"We arrived on Monday the 11th at 3:10 p.m. We went to reception to check in. According to their website, we could access our rooms after 3:00 p.m. After waiting two hours for the keys, according to them because the pillows hadn't arrived... we checked into our room and decided to stay that afternoon by the pool. There were only 30 sun loungers around the pool for more than 60 people, forcing us to lie on the grass. The breakfast buffet was poor... repetitive every day. The Serrano ham was the same one that was left over every day; today it was green (unappetizing). The room was average, the amenities were nonexistent... just a box of tissues and a shower cap... we know there were more because our friend had cotton swabs and shoe polish. Not even a toothbrush. At 5:00 PM, the room still isn't cleaned... we ask for it to be cleaned, and it takes them over an hour to come and clean it. For a fairly average 5-star hotel... I expected more after paying €700 for 5 nights."

"Experience started badly at check-in when they refused to add my wife to the booking as Trip.com’s mobile  “deal” was for one guest in room.  Snarky reception person rude and borderline hostile - this was our third stay at this property and as in the past, we felt a subtle bias against us as non-Portuguese.  The Front Desk Manager got involved and he refused to comp. me my wife’s addition to our room and said we had to pay euros 40 for her two day’s breakfasts.  He appeared unkempt with s dirty shirt and was unshaven .  His attitude was aggressive and disrespectful in the extreme.  We asked to be relocated to a higher floor from the 2nd floor and he informed me that there were no sea view rooms on upper floors.  This was patently a lie as the initial receptionist told me that the hotel was not fully booked. While I was in discussions with the front desk receptionist, a hotel guest came up and complained that her room was bery hot.  She was told by the same snarky receptionist that the aircon was off due to a system changeover and she should open her balcony door! When I asked the same question later on to another receptionist, he said that they could give me a fan.  She was and English lady and when a Portuguese guest arrived to check/in, that dame clerk was all over him with handshakes all around.  Other staff around the property didn’t seem overly friendly to guests as well. It is unforgivable for any hotel, let alone a supposed 5 star property, not to have its HVAC system operable and even worse, not to advise guests of the issue. Our room was spacious, if a little warm, but showed the ravages of time with chipped furniture and surfaces.  Also, not too impressed by the powdered coffee presented in the room, or a euros 3 charged for a bucket of ice. I cannot recommend this property for a stay in Portimao and there are a few other more undated hotels nearby."

"I was there for the AFN Festival. For people who love to party, this place is perfect. You're right on the Strip and can party until morning. You're also instantly at the beach without much thought, and with all the shops and restaurants, you're perfectly catered for. The beach there is beautiful."

"Once called the Alvor Luna Bay when bedrooms seemed larger!!! Renamed and reshaped. Swishly refurbed as new. Now the main problem is the lack of storage in what seem smaller bedrooms despite voluminous balconies. Simply, storage is inadequate for two guests for longer than a week, maximum. Let me describe............ a small [4feet tall?] open metal wardrobe rail with five fixed point clothes hangers. Four or five open shelves beside this rail., one occupied by the rooms safe. In all other respects its fine. The staff good and plentiful and helpful. The location the best in town!"

"Free parking is available on the road around the hotel, breakfast is less variety, and the swimming pool is relatively clean. There is a beach at the door, and the scenery is not needed."

"Beautiful property right on Praia da Rocha. Excellent service at check-in, was given a quick tour of the lobby and room by a wonderful gentleman. Beautiful and tidy room, stunning view from balcony, though the small bathroom window opens into the corridor and at times there is an unpleasant odour from a pipe in the toilet. Breakfast was adequate and delicious, staff were helpful and nice. Overall a great place to stay!"

"Good service, old facilities, because it is a 1966 hotel needs a lot of upgrade. The two golf fields are excellent and well treated. I believe that the 5 stars are due to the golf fields, because I can certainly consider a 4 stars."

"Very close to the beach, about 5 minutes drive to the seaside and the central area, there is a supermarket nearby, the location is very convenient and quiet, the hotel facilities and services are very complete, recommend this place."

"Facilities: Good Hygiene: Okay Environment: Good Service: Good environment, good everything, very close to the beach, general health, it is recommended to take a disposable trip, a lot of food around, very delicious, good, good, good, good, good, good, good, good, good, good, good, good, good, good"

"The hotel was okay to stay in but way too overpriced especially because they’re not really a five star hotel in my opinion. Simple amenities such as shampoo, bathrobes, slippers and lotion are not provided for a five star hotel. I didn’t get help from the Porter to take my bags etc. I like that it’s all inclusive and it’s so convenient to eat at the hotel however the food could have been fresher. The pools were amazing and the hotel is very close to the beach which is good. Getting around is a headache unless you hire a car, it would take me forever to get an Uber. Not the hotels fault obviously but just something to note. The hotel is so huge that the shared lift would take forever and unfortunately can’t choose which one to take as the lift chooses the floor automatically . While it was a good stay I don’t know if I would stay here again because of my expectations of an all inclusive 5star hotel. Also make sure to go watch the sunset by the beach, absolutely breathtaking."