Name: Hotel Indigo SHANGHAI HARBOUR CITY by IHG
Address: Shanghai, China
Rating: 9.5

United Kingdom

London

United States

New York

China

Shanghai

Suzhou

Zhuhai

Xiamen

The room was clean and tidy, equipped with disposable slippers and complimentary bottled water. Although the room faced the street, the soundproofing of the windows was excellent, so noise wasn't an issue. The front desk staff were very warm and attentive. However, the room wasn't cleaned on the first day. Breakfast was an English buffet, and the restaurant also offers a menu with a few complimentary hot dishes, which guests, especially first-timers, usually aren't aware of.

The room has no other shortcomings except for the small, but this is not a big problem in major international cities around the world.
The hotel facilities are new, fully furnished, and the service is very good, but it can be seen that the details of some process services should be strengthened in terms of training. For example, when we store our luggage, an employee at the front desk who may be an internship suggested that we take pictures to keep our luggage tickets. This is very thoughtful, but it is easy to misunderstand the statement (I took the luggage ticket and left why I still take pictures, In fact, it can be said that ”it is recommended to take pictures to keep them in case you can't find the number”). In addition, I am an IHG member. When I checked in, I clearly told me that I could arrange a late check-out until 2 o'clock. As a result, I called at 11 o'clock the next day and told me that I should check Although we had no plans to check out late that day because we wanted to visit London again, this step was still confusing.
Overall our stay was very satisfactory, the hotel is in a good location, very close to the Westfield shopping center, the subway central is also very convenient to go directly to Oxford Street, walking to Hyde Park is also very fast, taxi to the airport 50 pounds cheaper and faster than the city center. So I am impeccable about the enthusiasm for facilities, location and services. The service details of the flow also need to be strengthened.

A prime location—just steps away from LEGO, the winter market, and Greggs, making it super convenient for exploring the area. The hotel itself was awesome, offering a stylish and comfortable stay. The highlight was definitely the rooftop bar—the view was absolutely magnificent, perfect for unwinding with a drink. A fantastic stay overall, and I’d highly recommend it!

A charming hotel nestled the the throngs of a busy area and conveniently located near Paddington station. 
The double room I booked had all the amenities needed, shampoos, coffee maker and kettle, but it was absolutely tiny. 
With the double bed in the middle, there was no space even to open two suitcases on the floor, without tripping over them since they were the same width as the area remaining from the bed to the wall. 
I would recommend the hotel but check the size of the rooms, especially if there are two of you staying.

I booked a standard room, but was assigned a basement level. I later noticed a lot of reviews said basement levels. I don't know if this is discrimination or what. It's uncomfortable down there. Although there's a window, fresh air is trapped in the atrium, which is disgusting. There's also a bunch of trash in the atrium, which is disgusting. The basement hallway also has a smell that seems stuck and stuffy. I didn't go upstairs, so I don't know if there's any smell there. Every morning, I'm greeted by the stench, which ruins my fun. Oh, I did see a foreign guest staying in the basement level, but the price isn't cheap either. For 2,000+ a night, I'm not happy with the basement level!

Breakfast is cooked to order and is okay, but the sausages are terrible. There's no fresh vegetables in the buffet!

The wait staff are friendly and willing to chat. Overall, the service is quite good.

The location is good, close to the subway station, and convenient for Wimbledon.

The toiletries are comfortable and smell good, Indigo's global standard.

First of all, the hotel reception is really nice. Everyone is very warm and friendly. I feel full of love. The room is very large and clean, with a palace-style bed, I love it. Mineral water is available every day, and snacks are also free to eat, which is charged in other hotels... The location is even better, 3/5 minutes walk to Tower Bridge, double subway, and 8/9 minutes walk to Liverpool Street Station... Liverpool Street Station is convenient to major airports... In short, it is a very good experience, and a must-choose hotel next time you come to London

Newly renovated hotel and in an awesome location. Near airport and flushing Chinatown right out the door. Room was clean but seems like the people was in a hurry and left the recycling/trash bins on the table, coffee maker all detached and the cushion of the chair lifted off. The reception was awesome and checking in was super fast. The only complaint I would have is the air conditioner was pretty loud. Overall a nice experience.

Room was small, did not provide water bottles had to go down to the concierge to refill or buy from whole foods-7-11. Our Tv broke down half way but luckily the hotel managed to fix it within a few hours. 

To boil hot water had to go down to the concierge to do so. No amenities were provided. It is just a place to sleep.

For the price was not worth it. I accidentally booked 8 nights which the hotel refused to cancel without giving a reason why. Bear in mind after booking I immediately contacted the hotel to mention this typo but they refused to correct it. Luckily trip.com managed to come through to reimburse me a little for the losses.

Overall will not stay again. There are better hotels for the same prices. Only selling point was location was good.

This is a great hotel. While the facilities aren't top-notch, they absolutely meet the standards of a four-star establishment. If you're looking for an affordable star-rated hotel with well-maintained facilities, this is definitely your best bet. I only paid a little over 900 RMB per night when I booked.

Location is very central, staff nice enough and with service charge of $36 you can have a free breakfast ans a drink a day…but not if u are vegan!!

To be fair for the price range I was expecting something a bit more up class .

Facilities: OK
Health: OK
Environment: good, very close to the subway, very convenient to travel
Service: Good, people are nice and patient
Old-fashioned classic hotel. Very convenient nearby, small convenience stores, atm machines, breakfast shops are very close.

Excellent! I love Hotel Indigo, and if I recall correctly, this particular one used to cost over 2,000 [currency unit] per night. It's a good thing the economic downturn has made it more affordable for us. It's right by the Bund, but not on Nanjing East Road, offering a peaceful retreat amidst the bustling city. The view from the 30th-floor bar is unbeatable, making you feel like you're in New York. The breakfast service is also exceptional; the coffee made by the staff is fantastic—both invigorating and rich, and the waffles are absolutely divine, crispy with a not-too-sweet cream.

My stay at Hotel Indigo Shanghai Jing'an was absolutely perfect, exceeding all my expectations! The hotel's location is superb, right in the heart of Jing'an, next to a subway station, making travel incredibly convenient. The surrounding area boasts a mature commercial district, perfect for shopping and dining. The overall design masterfully blends Shanghainese charm with retro cinematic aesthetics. The green and gold lobby, adorned with film-themed art installations, creates an amazing ambiance – every photo op feels like a fashion shoot. The guest rooms are spacious and elegant, with thoughtful details everywhere: a Shikumen-inspired headboard and vintage-style lamps showcasing local cultural flair. The oversized round bathtub, smart bathroom fixtures, and comfortable bedding ensure ultimate relaxation. The service was incredibly attentive and thorough; Fanny and Lucky at the front desk were efficient and enthusiastic during check-in, and the turndown service was meticulous – every detail speaks to quality. The breakfast was rich and delicious, featuring both local Shanghainese specialties and exquisite cuisine. The heated pool and well-equipped gym added even more comfort to my stay. Combining beauty, style, and attentive service, this hotel is an excellent choice for business or leisure in Shanghai. It's already on my 'revisit' list!

Brought my parents to see the fireworks show, and the room had an excellent view. Our butler, Mina, contacted us in advance to ask about our estimated arrival time and any requests, so we were able to check in promptly upon arrival. The hotel's location is superb; Duoyun Bookstore is right across the street, and there are many dining options nearby. This stay was fantastic, thanks to our dedicated butler, Mina, who provided attentive service throughout. She was quick to respond to any needs, proactively informed us about various facilities and services, and paid attention to every detail, which made us feel incredibly welcome. We'll definitely choose to stay here again next time.

Indigo

Columbus

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