Name: Mantra Southbank Melbourne
Address: Southbank, Australia
Rating: 8.3

Australia

Surfers Paradise

Port Douglas

Melbourne

Brisbane

Sydney

Adelaide

Its best feature is its location, steps from the beach. However, it's a hotel that has been downgraded; some rooms and hallways are in dire need of maintenance. I didn't realise the pool area no longer belonged to the hotel, which was a disappointment. I feel the price is high compared to other places with more amenities and more modern facilities. Breakfast was average as well.

We arrived at the hotel at 11 PM. We had booked two rooms. A female staff member at the front desk helped us extend our stay in the original room type. However, during check-in, we found one room was on the 16th floor and the other on the 5th, which was inconvenient for looking after an elderly family member traveling with us. Unfortunately, the hotel was fully booked, so a room change wasn't possible. The front desk staff advised us to check out of room 505 by 10 AM the next day, store our luggage at the front desk, and then move to room 1604 after 2 PM.

After checking in, we realized that checking out of one room at 10 AM would disrupt our family's rest, so we went back to the lobby to negotiate keeping the original rooms without switching. A new shift had started, and a male manager in the lobby along with two front desk staff members repeatedly checked the system. The manager on duty sternly and rigidly informed us that we had only booked for one day and had to check out tomorrow, stating there was no information about an extended stay. It was quite embarrassing and frustrating, so we immediately tried to re-book an extension in the lobby. The hotel refused to process the extension and, in front of us, the front desk manager refused to answer calls from Ctrip customer service.

At 12:48 AM, a Ctrip customer service representative used my phone to try and negotiate with the front desk manager, but to no avail. Our request was simple: to extend our stay in the original rooms without changing. Ctrip customer service was very helpful, informing us they would email the hotel's housekeeping department by 9:00 AM the next day, explaining our need to extend in the same rooms. At 10:00 AM the next morning, hotel housekeeping woke up our entire family, asking us to check out. We informed them of our request to extend in the original rooms, and after that, the hotel didn't contact us again.

We are extremely grateful for Ctrip customer service's excellent assistance in the middle of the night. Despite the cold, rigid, and unyielding attitude of the hotel's front desk manager, Ctrip actively advocated for our rights, and for that, we are very thankful!

The room was quite spacious and even had a washer and dryer, though it felt a bit outdated. However, the sea view was absolutely stunning.

It's difficult to review the Mantra Sun City. It's a story of highs and lows. 
The property is well designed, and well equipped with excellent pools and fun things to do onsite. Then - on the other hand - the coffee shop and bar is barely open which I suspect might be fuelling a downward sprial of lower patronage ＞ fewer hours ＞ lower patronage. 
We were very surprised to be asked on arrival to pay an additional $20 per day for parking. Several other recent reviews also state surprise at the unexpected parking charge - so beware!  I believe Mantra needs to sort this out with the platform who took my accommodation on their behalf. 
Our one bedroom seaveiw apartment is similarly difficult to review. It was spacious, fabulous ocean views, well designed, comfy bed, quality body wash and moisturiser. So most of the important stuff done very nicely and absolutely enjoyable. But there were a number of easily avoidable shortfalls that made it umfortable like there being only 4 of everything crockery and cutlery, only 1 champagne flute, and not enough to keep things clean in a self-catering apartment. 
None of the shortfalls were enough to not recommend Mantra Sun City as a place to stay. Just come a little bit prepared.

Had a mini break for the weekend on surfers and absolutely cannot fault the location of this hotel!! Free parking too made it easy to park and forget about the car got the weekend!! Staff were friendly and although the room was a bit outdated, it did the job for family of 4 (2bed) Room needed a clean as there were still crumbs in the couch cracks and bathroom had a few hairs left. But I’d definitely return. Unfortunately the weather didn’t allow for use of the pool and facilities, but there were lots of people in the indoor pool and gym!! Loved this place!!!

The apartment hotel does not provide much service. The picture shows that there is a kitchen for children. The outdoor swimming pool and the small play ground for children are not bad. You can use the poolside BBQ, but you have to use it to clean the stove plate or something. Think about giving up. . The biggest highlight is that you can take the elevator from the pool side to the supermarket downstairs and some small shops and restaurants. There is nothing to buy in the shops downstairs. If you do n’t cook, the Papa restaurant downstairs in Malaysia is suitable for kids to eat fried rice and pho. You can walk to the beach from there and walk for about 20 minutes. The location is good for this price. Anyway, nothing luxurious, but practical and clean, suitable for family travel.

The hotel is beautiful, pool, grounds and spotlessly clean. The staff were really helpful (especially the English girl), not far to walk from town and harbour. Bedding and towels immaculate, they even supplied beach/pool towels. Our only concern was that there was a bit of maintenance work going on as end of season which was noisy and the pool bar wasn’t well stocked, and we’d have loved some eggs at breakfast as sourdough and guacamole was provided!! We were offered a reasonably priced upgrade and allowd to keep our room a couple hours longer that 10am on departure. Overall we loved relaxing by the pool, and think the price reflected the very minor issues.

Spacious, perfectly appointed down to an excellent tea box. No cable but tv offered large choice of music. The Jazz was right on. Quality furniture and bed. Comfy pillows of choice. Lovely tub. And next door to Mocky's. Best pie shop in town.
Couldn't have picked a better spot. Oh pool looked a bit small? Too busy to use.

We stayed as a couple in late December, just after Christmas. Our room was on the second floor overlooking the shared swimming pool area on the ground floor. Upon arrival, we were warmly greeted by the lovely reception staff, who showed us the room details. The room featured a spa tub on the balcony, which we enjoyed. However, the hotel itself felt a bit outdated and old-fashioned. While the room was reasonably comfortable, we noticed some wear and tear, like chipped and scratched surfaces in the bathroom amenities and signs of overall poor maintenance. Also, the spa tub was not well-cleaned, with visible dirt and mould in the crevices, which was disappointing. Overall, while the staff were welcoming and the room had its enjoyable aspects, the lack of upkeep in the facilities detracted from our experience.

A hotel searched on the Internet, the facilities are complete, the rooms are spacious, the price is good, the quality is good, the port is very close to the port of Douglas, the surrounding food and beverage supermarkets are all available, the whole is value-for-money, satisfactory. However, as a high-scoring hotel, there is still a gap in service. I haven't cleaned the room for two nights. Indeed, I have come back for a day, and I haven't moved in the room. I wonder if there is a rule to live without having to clean it? It doesn't matter, it's okay to clean up. I just told the front desk in advance that I had to leave the store at 7.30 in the morning of the second day, but the next morning at 7.30, the front door and window of the reception hall were closed, no staff on duty could be found, no one answered the phone... The luggage was taken down, and It is inconvenient to throw it and then send the room card to the room. In desperation, the room card is stuffed from the door seam, and the reservation customer service is sent to inform the check-out email...  The result is unknown. Fortunately, I only brushed a 10-knife credit guarantee when I checked in. It doesn't matter if I can't retreat...

The best thing of this hotel is providing free pick up and drop off from and to the airport.

Coming from overseas without Aussie phone no is not a problem. Just go to the information counter and tell the staff about the free pick up service and they will help to call and then will tell you where to wait. 

The waiting area is very near to the information counter and easy to find.

Room not big but generally clean. 
Took a while to check in as the room was not ready
Barely any disposable items provided, I guess you may have to ask from the reception. 
But, it’s anyway a good stop for the road trip.
BTY, they charge parking, $ 10 per night.

The hotel is in a great location, close to Chinatown and Thai Town, with plenty of restaurants nearby. It’s also close to the tram, making transportation very convenient. The room is spacious and comes with cooking facilities.

Located in business area of melbourne CBD surrounded by office buildings and luxury brand shops. In 1 bedroom unit there are kitchen with fridge and a portion of small freezer, microwave, a tall dining table with 2 chairs, washer&dryer, TV and sofa. In bedroom there is large closet inside there are iron and iron board and spare quilt. Office hours 8am-8pm, but somedays we found no staff before 7.50pm. No cleaning service during 5 night stay.

Pretty good hotel for the price.  It’s one stop outside of the free tram zone, but it’s a quick walk across the bridge to town.  Front desk staff are super nice, and helped me charge my phone and laptop, because the room does not have any usb plugs, and there were no travel adapters available.

A refurbished older style hotel with a lot more charm than the plain vanilla version of Mantra you find elsewhere. Rooms are super roomy and definitely enough to do yoga or whatever you feel fancy.  Shame the gym closes early around 9pm though there are plenty of great eating options nearby like Tipo 00 and Movida

Great motel next to a trackside stadium for horse racing and a great restaurant for meals and drinks. The room was really spacious with a bathtub and I’ve really enjoyed my stay there.

It seems the room has not been cleaned thoroughly. There is still dust in several areas, and the kitchen , oven and refrigerator do not appear very clean, as if they were not wiped properly. It also feels like the cleaning was done a little hastily, as I had to request garbage bags, dish soap, and cloths from reception. In addition, when the towels were replaced, they were not arranged neatly but left in a pile, which did not look very organized.

Mantra

Columbus

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