Name: Mantra Southbank Melbourne
Address: Southbank, Australia
Rating: 8.3

Australia

Surfers Paradise

Port Douglas

Melbourne

Brisbane

Sydney

Adelaide

We arrived at the hotel at 11 PM. We had booked two rooms. A female staff member at the front desk helped us extend our stay in the original room type. However, during check-in, we found one room was on the 16th floor and the other on the 5th, which was inconvenient for looking after an elderly family member traveling with us. Unfortunately, the hotel was fully booked, so a room change wasn't possible. The front desk staff advised us to check out of room 505 by 10 AM the next day, store our luggage at the front desk, and then move to room 1604 after 2 PM.

After checking in, we realized that checking out of one room at 10 AM would disrupt our family's rest, so we went back to the lobby to negotiate keeping the original rooms without switching. A new shift had started, and a male manager in the lobby along with two front desk staff members repeatedly checked the system. The manager on duty sternly and rigidly informed us that we had only booked for one day and had to check out tomorrow, stating there was no information about an extended stay. It was quite embarrassing and frustrating, so we immediately tried to re-book an extension in the lobby. The hotel refused to process the extension and, in front of us, the front desk manager refused to answer calls from Ctrip customer service.

At 12:48 AM, a Ctrip customer service representative used my phone to try and negotiate with the front desk manager, but to no avail. Our request was simple: to extend our stay in the original rooms without changing. Ctrip customer service was very helpful, informing us they would email the hotel's housekeeping department by 9:00 AM the next day, explaining our need to extend in the same rooms. At 10:00 AM the next morning, hotel housekeeping woke up our entire family, asking us to check out. We informed them of our request to extend in the original rooms, and after that, the hotel didn't contact us again.

We are extremely grateful for Ctrip customer service's excellent assistance in the middle of the night. Despite the cold, rigid, and unyielding attitude of the hotel's front desk manager, Ctrip actively advocated for our rights, and for that, we are very thankful!

Its best feature is its location, steps from the beach. However, it's a hotel that has been downgraded; some rooms and hallways are in dire need of maintenance. I didn't realise the pool area no longer belonged to the hotel, which was a disappointment. I feel the price is high compared to other places with more amenities and more modern facilities. Breakfast was average as well.

The room was quite spacious and even had a washer and dryer, though it felt a bit outdated. However, the sea view was absolutely stunning.

This 1 bedroom apartment is very spacious with a balcony facing out to the ocean. It is comfortably furnished. The bedroom has a TV and the bathroom is modern. It has full kitchen and laundry facilities. The hotel has a wonderful outdoor swimming pool as well. It had parking under the building with easy access to your floor.

The hotel is within 10 minutes walk from the coastal beach. We booked the two-bedroom and one-washroom and gave the 27th floor of the tower3. Every room and living room can see the sea view, which is very good. Downstairs is the supermarket, there are many restaurants nearby, and the bus stop is just across the road from the hotel. It is very convenient. Kitchen utensils are readily available and it is convenient to cook for yourself. The only downside is that the toilet is not well ventilated.

Had a mini break for the weekend on surfers and absolutely cannot fault the location of this hotel!! Free parking too made it easy to park and forget about the car got the weekend!! Staff were friendly and although the room was a bit outdated, it did the job for family of 4 (2bed) Room needed a clean as there were still crumbs in the couch cracks and bathroom had a few hairs left. But I’d definitely return. Unfortunately the weather didn’t allow for use of the pool and facilities, but there were lots of people in the indoor pool and gym!! Loved this place!!!

We stayed as a couple in late December, just after Christmas. Our room was on the second floor overlooking the shared swimming pool area on the ground floor. Upon arrival, we were warmly greeted by the lovely reception staff, who showed us the room details. The room featured a spa tub on the balcony, which we enjoyed. However, the hotel itself felt a bit outdated and old-fashioned. While the room was reasonably comfortable, we noticed some wear and tear, like chipped and scratched surfaces in the bathroom amenities and signs of overall poor maintenance. Also, the spa tub was not well-cleaned, with visible dirt and mould in the crevices, which was disappointing. Overall, while the staff were welcoming and the room had its enjoyable aspects, the lack of upkeep in the facilities detracted from our experience.

The hotel is beautiful, pool, grounds and spotlessly clean. The staff were really helpful (especially the English girl), not far to walk from town and harbour. Bedding and towels immaculate, they even supplied beach/pool towels. Our only concern was that there was a bit of maintenance work going on as end of season which was noisy and the pool bar wasn’t well stocked, and we’d have loved some eggs at breakfast as sourdough and guacamole was provided!! We were offered a reasonably priced upgrade and allowd to keep our room a couple hours longer that 10am on departure. Overall we loved relaxing by the pool, and think the price reflected the very minor issues.

A hotel searched on the Internet, the facilities are complete, the rooms are spacious, the price is good, the quality is good, the port is very close to the port of Douglas, the surrounding food and beverage supermarkets are all available, the whole is value-for-money, satisfactory. However, as a high-scoring hotel, there is still a gap in service. I haven't cleaned the room for two nights. Indeed, I have come back for a day, and I haven't moved in the room. I wonder if there is a rule to live without having to clean it? It doesn't matter, it's okay to clean up. I just told the front desk in advance that I had to leave the store at 7.30 in the morning of the second day, but the next morning at 7.30, the front door and window of the reception hall were closed, no staff on duty could be found, no one answered the phone... The luggage was taken down, and It is inconvenient to throw it and then send the room card to the room. In desperation, the room card is stuffed from the door seam, and the reservation customer service is sent to inform the check-out email...  The result is unknown. Fortunately, I only brushed a 10-knife credit guarantee when I checked in. It doesn't matter if I can't retreat...

Spacious, perfectly appointed down to an excellent tea box. No cable but tv offered large choice of music. The Jazz was right on. Quality furniture and bed. Comfy pillows of choice. Lovely tub. And next door to Mocky's. Best pie shop in town.
Couldn't have picked a better spot. Oh pool looked a bit small? Too busy to use.

The room we booked had a balcony, which was great for ventilation, but it was a shared balcony with the room opposite, with no partition in between. The shuttle service was quite convenient. After landing, I called the hotel (the operator was rude), then exited T2, crossed a small road, and waited for the shuttle there. There were signs, so it was easy to find. The shuttle driver was a grumpy old man. The hotel front desk service was good. Also, if you lock your door at night, remember to unlock it the next day. If you don't, you won't be able to open the door with your card after closing it, which is very troublesome. The room's cleanliness was decent, though the windows were very dirty. Everything else was fine. Breakfast was mediocre and exactly the same two days in a row.

Great room and service. a very convenient location . Hotel is located on a quiet street right in the middle of the central business district. Numerous cafes and restaurants are a short walk from the hotel. Also, most of Melbourne landmarks can also be reached on foot. I stayed there for three nights and I wish I stayed longer. Bed is super comfortable and I had a pleasant sleep. Once I was late for breakfast and I was still offered a cereal with espresso! Also, on more then one occasion the hotel staff was outmost pleasant and helpful.

Clean and quiet, a really great stay. The hotel was recently renovated, so the facilities are all quite new. Plus, there's a bar downstairs that serves breakfast and dinner, which solves the problem of finding food nearby. Highly recommend!

very nice location, walkable distance nearly to all spot in city center , close to train and tram station, lots of good food and cafe nearby. 5mims walk to nearby woolworths . the hotel is spacious and clean. 

however , beware theres no clean up throughout the whole stay (6days)

I stayed for just one day and it was ok.
I booked a hotel for a concert, but there were no rooms available because I had an early flight. After checking in and putting down my luggage, I started my journey. When I came back to pick up my luggage after 2 o'clock, I got the key directly.
It’s about a ten-minute walk from the concert venue. The weather is nice and cool, so it’s quite comfortable to walk there.
The room was fairly clean, except that the bedsheets had some old marks. They were not dirty, but the white color looked a little dirty at first glance.

Location: Very good, right next to Chinatown, within walking distance to all downtown locations. Restaurants across the street open until 2am .

Staff：It was full when I checked in.There is a small problem (personal reason)BuBut the staff at the front desk (all of whom are super awesome) have been helping and working hard to solve the problem, and in the end, I stayed very comfortably.

Facilities: There is a gym and an indoor swimming pool, but I haven't tried them.

Food: The snail noodles （螺狮粉） across the street are really delicious, and the grilled skewers are also good. I feel really happy. The quantity is huge.

Nice hotel, behind is a racetrack, the seafood package in the hotel restaurant is good

It seems the room has not been cleaned thoroughly. There is still dust in several areas, and the kitchen , oven and refrigerator do not appear very clean, as if they were not wiped properly. It also feels like the cleaning was done a little hastily, as I had to request garbage bags, dish soap, and cloths from reception. In addition, when the towels were replaced, they were not arranged neatly but left in a pile, which did not look very organized.

Mantra

Columbus

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