WWL89I booked this hotel last minute for my mom, as she decided to join our trip during the Christmas and New Year period, where our hotel that we are stayed already fully booked. I found this boutique hotel online, and since it was new and looked nice, I decided to give it a try & booked for my mom (this hotel
Just 3mins away (walk) from our hotel).
The location is good, and overall cleanliness was excellent. The room, hotel areas, and walkways were all clean, well maintained, and pleasant.
However, we did experience an issue with the air conditioning. On the second night, the AC was not functioning at all—no airflow and very humid, which made it uncomfortable, especially during summer. We contacted reception but were told the AC system was centralized and nothing could be done at the time. The AC started working again in the afternoon.
Unfortunately, the same issue happened again on the third night. My mom called reception and was only provided with a fan, which still did not help much due to the heat.
The next morning, I personally spoke to the person in charge regarding the AC issue and requested either a room change or a refund so we could move to another hotel. To their credit, the management handled the situation well and arranged for my mom to be moved to another room on Level 3. From that point onward, the AC worked perfectly until check-out.
Overall, the hotel is clean, well located, and has good potential. While the AC issue was frustrating, the management’s willingness to resolve the problem and provide a room change was appreciated. With better consistency in facilities, this would be a great place to stay.
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