GGuest User⭐️⭐️⭐️ Overall stay at Brisbane Marriott
We recently stayed at the Brisbane Marriott for my daughters 21st and were genuinely impressed by how lovely the hotel is and how amazing the staff were. The warm, welcoming service started from the moment we arrived at valet parking and continued throughout our stay. Every staff member we encountered was friendly, accommodating, and did their best to assist us.
The rooms themselves were nice and comfortable, although we did notice some wear and tear, particularly with the bathroom and bedroom cabinetry which was scratched and broken. The beds also felt quite small for two adults and made sleeping a little squishy.
Our biggest concern, however, was the air-conditioning. When we first walked into the room it was set at 18 degrees, which we thought would be perfect—especially with four girls getting ready, expecting a cool room so our makeup wouldn’t melt. Unfortunately, it was the complete opposite. The room felt like a hot box from the start. The staff were fantastic and came to check and reset the system twice, but by the time we returned at 1am, it was still extremely hot. It was uncomfortable enough that one of our group decided to go home because she couldn’t sleep in the heat. At that hour, there was also no one at the front desk to seek further assistance from.
We did mention this at checkout, as we genuinely expected that a well-known, reputable hotel like the Marriott would not have such an issue with air-conditioning. It was disappointing, as everything else—from the service to the overall atmosphere—was lovely.
Massive shout out to the male staff member who collected our bags both at arrival and departure (sorry wasn’t able to recall you name) you are a great asset to the hotel!!
With improvement to the room cooling, this would have been a fantastic stay. The staff truly are the highlight of the hotel.
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