Hotels near DFS Garlleria, Macau

The room was spacious, and the amenities were complete and brand new. Since I was here for my daughter's graduation, the hotel even specially prepared a graduation bouquet and a cake. The most pleasant surprise was the customized room cards, engraved with the university's logo – a truly delightful and memorable touch. I'd like to extend a special thanks to Angela from the reservations department, who meticulously inquired about our room preferences and travel arrangements before our arrival; her service was incredibly thoughtful. Overall, the staff at the front desk, room service, and housekeeping were all very enthusiastic and attentive. It was an extraordinary experience!

I've always wanted to stay at Hotel Okura, but it's so hard to get a reservation. I finally managed to book a two-night, three-day stay last week, and I was so impressed by the meticulous and thoughtful service. I have to give it a big thumbs up: 1. Before checking in, I emailed the hotel to let them know it was my husband's birthday in June and asked for some birthday decorations. They replied quickly, and to my surprise, they even sent a delicious matcha cake! [Strong] 2. The hotel lobby is open and airy with a simple, understated design. The bamboo garden courtyard is serene and luxurious, creating a wonderful ambiance. The front desk staff are all attractive and friendly. When we checked in, Johnny thoughtfully extended our check-out time to 1 PM. When we checked out, Alsen proactively asked about our stay and even gave us a hotel fridge magnet. The service from both gentlemen was truly exceptional. 3. The guest room layout is well-designed, comfortable, and practical. The Japanese design details are perfectly executed. The tea set is very practical, and there were also candies and fruit, with complimentary beverages. The housekeeping staff did a fantastic job cleaning and thoughtfully organized all my jewelry and cosmetics. It's been years since I've seen such a comprehensive turndown service – water, slippers, and a bathmat were all meticulously placed, and they even provided a sleep spray and paper cranes. Coming back to a tidy room every day after enjoying the Grand Resort Deck was incredibly comforting. 4. I've already decided to bring my mom to Hotel Okura next time, and I hope it will be easier to book then. I do wish the trash can in the bathroom was a bit bigger. All in all, my stay at Hotel Okura was very pleasant and excellent.

1. The check-in process at the front desk was chaotic. After receiving my room card, the staff didn't bother to inform me that the elevators were divided into high and low zones. I went straight to an elevator, only to discover I was in the wrong zone after going up. Already tired and wanting to rest, I had to go back down and switch elevators, which was a huge hassle. What made it worse was that the front desk staff clearly saw me heading to the wrong elevator but didn't say anything. Their lack of proactive service was very disappointing, and it really soured my overall check-in experience. 2. I went to a concert and left my mom alone at the hotel. After she returned from the supermarket, she noticed someone had entered the room – the pillows were tidied, and slippers were left out. However, we hadn't requested any turndown service. I don't understand why someone would enter the room without permission; for a hotel of this size, it's quite unacceptable.

You HAVE to choose this hotel! I was visiting Hong Kong but staying in Shenzhen, and the transportation was incredibly convenient. It's super close to customs! The MixC shopping mall is right nearby, and ordering takeout was a breeze with tons of options. Most importantly, the room was exceptionally clean. We upgraded our room type later, and honestly, it's on par with, if not better than, hotels like All Seasons. I especially loved that the bathroom had a separate shower and toilet, and the large projector was a huge plus. Both the TV and QQ Music had VIP access, so I kept the music playing while my friend and I did our makeup – it was so relaxing. And the front desk staff was amazing! I had a few unexpected issues during my stay, and I felt like I was bothering her, but she remained incredibly kind and helpful. On our last day, we wanted to go for dim sum and planned to try Fan Lou, and it turned out to be right downstairs from the hotel when we navigated there! I'm extremely, extremely satisfied with this hotel.

The beeping sound from the electrical equipment in the top-floor room was extremely disruptive. I called the front desk for someone to handle it, and every time someone came up, the sound stopped. As soon as they left, the sound started again. The second time, the manager brought a technician, and again, the sound stopped when they arrived. The technician suggested it might be a current noise from the electrical room. After the manager and technician inspected the room, it was quiet for about an hour and a half, but the sound returned around 11 PM, almost midnight. I called the front desk again, and they said they would send someone to check. Since I didn't want anyone entering the room and disturbing my sleeping family and children, I only asked if the front desk could find someone to check the electrical room. This was because each time they sent someone to check the room, it would be quiet for a while, so I believed they could find a way to control it, but ultimately, they didn't. As a late sleeper, I listened to the beeping sound all night, which severely affected my sleep quality.

Beautiful hotel and great amenities. Rooms are spacious with a wonderful view of the garden or ocean. Although we are a couple sans children, the hotel is very family friendly with two pools (one indoor, one outdoor). Outdoor pool had an area for children with a zip line and balance obstacles. Children’s club with indoor bounce house, board games, table tennis table, pool table, foosball table and outdoor jungle gym. Changing room has a steam room, sauna and showers. Easy to order food and drinks pool side via QR code however service can be a little slow therefore expect to wait a little bit for what you ordered to be delivered. Breakfast buffet had a lot of options and price is very affordable, with a discounted price for children. Highly recommend staying here and we will stay here again in the future.

This hotel was really good! My friend and I stayed here on our trip to Macau. The presidential suite was amazing – super spacious, bright, and clean. The facilities were complete, the environment was spotless, and the service was on point. The only minor thing was having to go downstairs to pick up takeout, but I think that's pretty standard there.

## Location: Absolutely a fantastic 5-star location! The hotel is directly opposite Sands, and Fisherman's Wharf is right next to Sands. March is the off-peak season in Macau, so there's no direct bus from Hengqin Port to Sands. You need to transfer at The Venetian, but it's still quite convenient. From Sands to the hotel, you have to cross a pedestrian bridge, but there's a 24-hour elevator. Once you exit the elevator, it's not a long walk in either direction, which is very helpful for travelers with luggage. ## Surroundings: To the right of the hotel, there's a small alley that leads directly to Macao Polytechnic University, less than 100 meters away, making it super convenient for students taking exams there. A 5-minute walk to the left will take you to the Lotus Square, and you can also see the Golden Lotus from the pathway behind the hotel. If you head right out of the hotel and walk straight down the main road for 15-20 minutes, you can reach the Grand Lisboa and Macau Tower. There are plenty of dining options nearby, probably due to its proximity to the university, with choices for all budgets. ## Facilities: The hotel reception is on the second floor. The interior facilities are complete, and the bedding and amenities are good. The room also has a refrigerator. The room isn't huge but doesn't feel cramped. ## Hygiene: The room was cleaned very well and felt comfortable. However, the windows are sealed, so upon first entering, there was a slight musty smell due to lack of ventilation. Thankfully, it dissipated after turning on the air conditioning and ventilation system. ## Environment: The hallway soundproofing isn't great; you can hear people walking and talking outside the room. Traffic noise from the street outside also comes through at night. However, this seems to be a common issue with hotels and can't be avoided. ## Service: The front desk staff are busy but very responsible, and they can switch between Mandarin and Cantonese freely for guests. A deposit is required for check-in, and Alipay is accepted.

⭐⭐⭐⭐ The location is unbeatable, but the breakfast seriously needs improvement. Staying at the Victoria Hotel Macau this time, the location really couldn't be better. It's right in the city center, making it super convenient to get to the Ruins of St. Paul's and all the major casinos. There's a bus stop right downstairs, so getting around is hassle-free. The room is typically 'Macanese' – not huge, but spotlessly clean and tidy. The bedding is comfortable, and the soundproofing is decent, making it perfectly adequate for a layover. However, I really have to complain about the breakfast; the experience was quite poor. The restaurant seating was very cramped, and when it got busy, it felt chaotic. The food selection was very limited, and the hot dishes basically never changed. The taste was also quite ordinary, even a bit perfunctory, definitely inferior to hotels in the same price range. Overall, the stay itself was comfortable, but definitely don't have high expectations for breakfast. If your booking doesn't include breakfast, I recommend heading to a nearby tea restaurant instead; the food there will be much better! 🥲

Stayed 4 nights here. Simple and clean classic rooms. Beds and bathrooms are ok. Location is directly opposite the Galaxy via covered overhead bridge. Stay here if you prefer a quieter and peaceful place. The staff were very friendly and helpful. Breakfast is very simple, able to fill up my stomach. There are two convenience stores beside the hotel. Walking distance to Broadway Food Street. I crossed over the bridge to Galaxy Diamond Lobby, took their free shuttle service to HZMB port to transfer to Hong Kong.