"Service: First, upon arrival, as soon as I entered, I saw the front desk cluttered with various bubble teas and other delivery packages. I actually thought I had the wrong address and walked into a bubble tea shop. I arrived at 3 PM and was told there were no rooms available and I had to wait. They said cleaning would take an hour (is their cleaning standard supposed to be like a five-star hotel?), and suggested I go out for a walk and come back later to check in. They asked, 'Is that okay?' Well, what if it's not okay? Is it a 'take it or leave it' situation? I could only store my luggage, jot down a number, and wander aimlessly for an hour.
Service: I came back an hour later to check in. The front desk staff had changed and didn't recognize me (1. indicating no handover, 2. the original staff member was standing nearby assisting other guests, maintaining a 'don't know you, don't recognize you' persona the whole time). They asked to scan my ID and re-process everything. After we reminded them, they then asked for my information and phone number again. Meanwhile, a staff member nearby was packing up foam boards, and the lobby was full of loud banging noises, like fireworks going off. I couldn't help but ask, 'What exactly is Atour 4.0?' The staff member replied it was a design style. Oh, so it has nothing to do with software, I see. 😑
Service: After checking in, while waiting for the elevator, another staff member was also waiting. When the elevator doors opened, there was a robot inside, hovering between going down and not. We didn't want to wait for it, so we tried to get in, but the doors closed and the elevator left. 🤷
Hygiene: The first thing I noticed when I entered the room was the view of the city wall from the window, which was pretty good. The second thing I saw were two sticky stains on the table by the window. I didn't want to deal with the staff anymore, so I just covered them with a paper napkin.
Facilities: The air conditioning was incredibly noisy. It was impossible to sleep with it on at night, constantly humming and buzzing. But turning it off made it too hot to sleep.
Environment: Besides the AC noise, there was also the sound of various vehicles from the street outside. I don't know what kind of soundproofing materials the hotel used, but it felt no different from sleeping on the side of the road.
Service: The cleaning auntie's service was quite good. She saw we were checking out and specifically reminded us not to forget our charging cables."