"Hotel Artmadams is a handy base for a solo business trip thanks to its position just off Paseo Mallorca—minutes from the old town and public transport. My double room was spotless, the Wi-Fi solid, and the desk big enough for a laptop-heavy workday, though the floor space would feel crowded for two people sharing.
Service, however, is hit-or-miss. I arrived late and the night receptionist’s limited English stretched the check-in longer than necessary. Mornings weren’t smoother: the small buffet is arranged almost randomly, plates are hidden in odd spots, and staff give instructions only in Spanish until you look confused, which makes breakfast more stressful than it should be.
The room lacked an iron and hair-dryer, both available only on request. Likewise, the pillow on my first night was thin and decorative; only after housekeeping swapped it for a better one did I learn there’s a pillow menu—useful information that should be offered at check-in.
In short, Artmadams delivers location, cleanliness, and reliable connectivity, but expect to ask for basics and brace for some communication gaps."
"Nice hotel, great views, clean rooms, wonderful staff from frontdesk to restaurant as well as housekeeping. They have a little teleferico that drops you off on streetlevel, where buses to the city go (line 4 & 20). It’s about 15mins to the city by bus, and about 45 mins walk, along the harbour, which is a nice walk. Downside was that the food wasn’t great, but quite expensive for the area. Also, the walls are thin and there’s a gap underneath the door, so the room is very noisy."
"La atención de la recepción excelente, muy amable, la habitación confortable y muy limpias, está en una excelente ubicación cerca de la playa y cerca del centro de Palma, se puede movilizar porque existe una parada de bus cerca y todas llegan al centro en corto tiempo."
"This was a quick trip but the hotel was very nice inside. The room was great for and us and very comfortable with great views over the harbour. There was construction works happening on the outside (front) but that didn’t really matter to us as we were only there for the weekend. The pool was a nice temperature on a hot day and although we couldn’t get a sunbed (arrived at the pool around lunch time) we had a lovely breakfast and the ice cold beer definitely helped us to relax.
The nightlife around the hotel can be a little loud due to the number of sports/Irish bars near by and it made the walk home from the city interesting. However the atmosphere was good and we didn’t mind at all. If you had kids then it could be a little intimidating I would think.
We also checked in very late (after midnight) which wasn’t a problem at all and we got our room straight away
Overall we’d definitely consider staying here again."
"Nice small hotel with great views of the port of Palma. Good transport connection with bus, stop 300m away. About the corner small restaurants and cafes. Very good, extensive breakfast left no desire open"
"It was nice that there was a small balcony.
The fridge wasn't cold, so I asked the front desk, but they said it couldn't be helped.
It also said that Apple TV was available, but when I received the remote and tried to operate it, it didn't respond.
I asked the front desk about this, but the cause was unknown.
The bed, bathroom, and toilet were all simple and clean, with blocking curtains.
Although it was a very comfortable environment, there was a charge for water from the second day onwards, and I would say it was neither good nor bad.
If I come to Mallorca again, I think whether I would stay at the same place would depend on the price."
"We loved our stay at Hotel Joan Miro Museum. The staff were very friendly and helpful, and the swimming pool was large and well-maintained. There is free parking nearby if you are lucky to find a space, but we paid 10 euros per day for underground parking, which was recommended by the hotel. The location is just a five or 10-minute walk to the beach with some shops and cafes nearby. The staff also sent a bottle of Cava to our room for my boyfriend's birthday even though we didn't even tell them we were celebrating! We would definitely recommend it to anyone visiting Palma."
"Excellent service and location, extremely pleasant staff, the gentleman at the reception treated us very well, very neat hotel both in the external area and in the rooms, breakfast with a variety of bread, fruits, cereals and juices, all top notch, I will return soon that's for sure"
"The room hotel is mainly white, white and flawless, very beautiful. There are fewer types of breakfast, but it is also delicious. The restaurant is also white, giving people a comfortable and clean feeling. The front desk customer service is a handsome guy and the service is very warm. Recommended"
"Spa was very nice.
A little far from central. But there is goood restaurants around. Also posible to east dinner at hotel.
Buffet is 26€."
Very Good
113 reviews
8.9/10
1 night
From US$225
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9.2/10
Great
WWu,We had already paid £480 online through Trip.com for a double room for 3 nights. However, upon arrival, the hotel demanded an additional €400 simply because a second guest would be staying in the room.
What made this even more unreasonable was that I checked the exact same room type on multiple other dates, and the price was identical whether selecting 1 adult or 2 adults. The listing itself also clearly indicated that the room rate included accommodation for 2 adults.
Despite this, the hotel still charged an extra €400 at check-in. This additional amount only included breakfast and city tax for the second guest — there was absolutely no room upgrade, no extra bed, and no additional service provided. In fact, the amount charged was so excessive that it was close to the price of booking an entirely separate room.
At check-in, the hotel stated that if we refused to pay, the second guest would not be allowed to stay. We tried multiple times to communicate with the hotel in a polite and constructive way, but there was no flexibility or reasonable attempt to resolve the issue.
I completely understand paying reasonable extra charges for breakfast or local taxes, but the way this situation was handled felt extremely unfair and poorly communicated in advance.
Trip.com customer service was actually very helpful throughout the process and even provided compensation themselves, which we appreciated. Unfortunately, the hotel remained unwilling to address the situation fairly.
The property itself may be nice, but this experience left us feeling disappointed, uncomfortable, and taken advantage of. Transparency and fairness in pricing are essential, especially for international travelers.
GGuest UserThe room is big and relatively new, but the shower room is designed for disabled people? It is very difficult to take a shower... I don't know how the front desk guy arranged it... The Mini bar was open for drinking on the first day, saving the trouble of going to the supermarket to buy water.
AAnonymous UserI was shocked that at a five-star hotel, such an unacceptable incident could occur.
We had a deeply disturbing experience during our stay. Around 9:30 AM, someone from the property unlocked and opened both our front door and bedroom door without any prior notice, permission, or request from us. We were still asleep when this happened. We did not request housekeeping and there was no sign indicating otherwise.
This was a serious breach of privacy and made us feel unsafe and disrespected. Such behavior is completely unprofessional and unacceptable in any accommodation setting, let alone a serviced apartment.
AA_PezThe hotel checked all of our boxes to have a successful trip. There was breakfast included with my stay (really good breakfast buffet), they checked me in earlier due to my early arrival, it's in between the Palma center and the airport. Also the beach is across the street and there is a bus stop right outside the hotel lobby, so it was really easy to get around. The hotel was very clean and the staff were very generous.
GGuest UserJust returned from a 4 night stay. Lovely hotel higher up from port. Looks like recently modernised very clean and rooms very spacious with everything you would want, including a mini fridge.
Used the lovely pool which was a hidden gem at back of hotel with a life guard pool 2.2m deep so you need to be able to swim! Fortunately we had the pool area to ourselves which had great views.
Opted for breakfast which was good with a wide choice most days things ran out but were restocked. Pre booked for €14 fairly good value and convenient as not much around otherwise.
Easy to get into old town and port either a 10 minute stroll down hill to shopping centre with restaurants or a taxi for around €10 each way.
Only criticism would be not very disabled friendly with no bars to hold onto on stairs down to breakfast and unless you got cabs everywhere you need to be quite fit to walk to get out and about.
Overall a nice little find and would recommend.
GGuest UserNice hotel but reception could do with updating processes as there was always a queue and several times our key wouldn't work. It was nice to have a pool but very small and the jacuzzi bubbles wouldn't ever work. Breakfast was nice but busy abd quite expensive. The location worked well for easy access to the beach and some nice restaurants.the bus to palma is outside which is ideal.
GGuest UserThe location is very convenient for beach lovers and there are nearby stops for buses to town and the airport. I had a very positive experience with almost all staff except for one lady. Hate to do this but will point out what rubbed me the wrong way. After breakfast one day I went to fill my travel cup as I have a special tea and wanted to drink it while getting ready for the day in my room. She came to me and said that taking out coffee ”is not possible”. I explained it's just hot water and she walked away. On face value it's nit a big deal but really, what is it one coffee for a hotel in which a breakfast is already included? And she assumed it was coffee while it was just hot water. It was mostly the manner of her approach. There are right ways to talk to your guests and that wasn't it. Another thing is the noise- you can hear everything and everyone. The bar is frequented by local people and it could be noisy as well. I have to say the bar noise didn't bother me, it in a way added to the atmosphere, it was nice to be in a place that the neighbours love and we're genuinely enjoying themselves. But it was very annoying to hear guests slam doors in the middle of the night, using the toilet, having loud conversations, even cleaning their sinuses... I'm not sure if anything could be done about it as the walls appear to be paper thin.
GGuest UserOverall, we had a very pleasant stay at the hotel. The room was clean and comfortable, and the overall atmosphere of the hotel was calm and welcoming. The staff were extremely friendly, helpful, and always ready to assist, which made our stay even more enjoyable. The food was also very good, with a nice variety and good quality.
However, be careful when booking the hotel with children. When we made the booking, it was stated that children stay for free. Naturally, when booking a room for three people, you would expect that everything is included for all three guests. There was no information anywhere that we would need to pay an additional €40 per day for the child.
When we ordered breakfast and dinner, no additional information was given that we would need to pay extra for the child. Only two days before our arrival did we receive a message saying that the child’s breakfast and dinner would cost €40 per day. Since we stayed for six nights, this added up to an extra €240, which is not a small amount.
Overall, the hotel is very nice, but the information regarding children’s meals is misleading, so please be careful.
AAnonymous UserBreakfast was fantastic, decent selection and variety, live egg station! Room was quite cozy and functional, although the decor was simple and slightly dated. Staff were friendly and helpful.
GGuest UserHotel a buen precio cercano a plaza España y a pocos metros de la línea que nos lleva y trae del aeropuerto. Habitaciones limpia, cómoda y personal amable.
Como sugerencia, solo esperaría que ampliaran oferta quizás en desayuno u otros, ya que es muy limitada
What are the best places to stay in Palma de Mallorca?
Some top places to stay in Palma de Mallorca are near popular attractions like Cathedral de Mallorca and Cala Major—so you can quickly get to top landmarks and amenities you need.
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According to Trip.com’s latest 12-month data, 3-star hotels in Palma de Mallorca have an average price of US$339 per night this weekend. For 4-star hotels, the average rate is US$502 per night. If you’re seeking luxury, 5-star hotels in Palma de Mallorca typically cost US$1,148 per night this weekend.
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