Hotels near Old Town, Edinburgh

I stayed at Courtyard by Marriott Edinburgh from 22 February to 26 February 2026 in Room ***. Unfortunately, my experience fell significantly below the service and housekeeping standards expected of the Marriott brand. 1) 22 February 2026 (Check-in) Upon arrival, I immediately noticed several cleanliness issues with my room. The kettle was dusty and visibly dirty, the shower gel was completely empty, there were noticeable stains on the bed sheets, the shower room floor was unclean, and the shower water pressure was extremely poor. I reported these issues to the front desk on the same day. In addition, during the check-in process, the staff did not provide any information about hotel amenities, such as gym operating hours, availability of facilities like the ice machine or microwave, or other services. I only became aware of some of these facilities on my last day during check-out, which was disappointing. 2) 23 February 2026 The shampoo had run out and was not replenished during housekeeping services. I emailed the Front Office Manager regarding both the missing amenities and the ongoing low shower pressure issue. I did not receive any response. 3) 24 February 2026 The situation continued. Coffee and tea bags were not refilled, the stained bed sheets had still not been changed since Day 1 check-in, and both shampoo and conditioner were empty. I called the same Front Office Manager twice, and only shampoo was delivered. I then contacted the front desk twice more to clearly request conditioner, yet incorrect items were delivered again. As a result, the conditioner remained unreplenished for me for 3 consecutive days (22–24 February). 4) 25 February 2026 In the morning, I requested a new toothbrush through the front desk and was told housekeeping would provide one during housekeeping service. When I returned to my room after housekeeping, no toothbrush had been supplied. I later learned that when Trip.com contacted the hotel on my behalf regarding the service lapses, the Operations Manager informed them that everything had been “addressed and settled with me” which was not accurate. While individual staff members made partial attempts to assist, the repeated housekeeping lapses, lack of follow-up, and unresolved maintenance issue reflect systemic operational shortcomings rather than isolated mistakes. Throughout my entire stay (22–26 February), the shower water pressure issue remained unresolved. The hotel’s location is excellent and within walking distance of many major attractions, which helps save on public transport costs. However, good location alone does not compensate for the overall service deficiencies experienced during this stay. As a paying guest, I expected basic cleanliness, consistent replenishment of amenities, and responsive service, especially from a reputable hotel property like Marriott. Unfortunately, those expectations were not met during this stay.

An absolutely amazing, amazing, amazing hotel! The stunning view directly opposite is just breathtaking, I love it so much! 😍 I'll definitely stay here again next time. A huge thank you to Ms. Sni at the front desk for giving me such a fantastic room! Princes Street can be a bit noisy, but that's really nothing compared to the incredible view. 🤔 The only downside is the lack of a refrigerator.

The room was well-equipped with all the essentials, including toilet paper, shower gel, and soap. A hairdryer could be borrowed from the front desk. Breakfast was plentiful, featuring baked goods, fruit, sausages, milk, eggs, and various beverages. The front desk staff were very helpful; they provided a detailed map and answered all our questions when we asked for directions to Arthur's Seat. Getting to the main attractions was easy: you could take a bus (20+ minutes), a taxi (8 minutes), or walk (20+ minutes), making it very convenient for getting around. The campus itself was beautiful, with lush green trees, castle-like buildings, and a variety of flowers. It was also quiet at night, ensuring a good night's sleep. For food delivery, you can use the address 19 Holyrood Park Road. Overall, I was quite satisfied with everything.

The hotel was immaculate the room was lovely everything great location near the town and train station hotel reception  were lovely really helpful i definitely do recommend thankyou so much many thanks

Super stay! The hotel is ideally located, right next to a tram stop. The room is clean, modern, and very quiet. The Wi-Fi connection is excellent. The breakfast is delicious and varied. Nearby, there's also a shopping center with a cinema, a bowling alley, a roller park, and many other activities. This is a real plus for families with children.

Excellent Location, but Serious Security Lapses I recently stayed at this hotel and found it to be a bit of a mixed bag. While there are some undeniable perks to the property, a few significant service and security issues made for a rather unsettling experience. The Highlights Prime Location: This is easily the hotel's strongest suit. It’s situated right next to Haymarket station, and there is a bus stop literally just outside the front door. Getting into the city centre takes no more than 10 minutes, making it a perfect base for exploring. Commendable Service: The reception team provided a decent welcome. I’d like to give a special mention to Shreyas, who was incredibly helpful and professional throughout our interactions. Quality Dining: We ate at the on-site restaurant and were pleasantly surprised. The food was of a high standard, and the waitstaff were attentive and friendly. Room Maintenance & Tech Issues Unfortunately, the shine started to wear off once we settled into the room: Housekeeping Oversights: Despite this being a multi-day stay, the complimentary water bottles were never replaced after the first day. Faulty Tech: The in-room tablet was practically useless. It kept restarting due to a battery fault; ironically, it even cut out while I was trying to use it to contact reception. Privacy Concerns: When we requested extra toilet roll, the staff member who delivered it attempted to walk straight into the room using their key, rather than knocking and waiting for us to answer. It was a complete breach of basic hospitality etiquette. A Major Security Concern The most distressing part of the trip occurred on our second day. Upon returning to our room in the evening, we were shocked to find the main door open. It appears the cleaning staff had failed to secure the door after finishing their rounds. Finding your hotel room left open to the public is, quite frankly, scary. It’s a massive security fail that overshadowed the rest of the stay. While the location is brilliant, the hotel desperately needs to tighten up its staff training and safety protocols. Would I stay again? Only if I were certain that the security and maintenance issues had been addressed.

The hotel room and bathroom were indeed too small; there wasn't even enough space to open a suitcase, so it had to be stored under the bed. The view outside the room was decent. The main advantage is the hotel's excellent location, right opposite Haymarket. You can walk almost anywhere, which is incredibly convenient, and there are bus stops right outside. The hotel breakfast was just so-so, with limited variety and options. It was a typical English breakfast, not bad. The reception service was mediocre, especially the male front desk staff who gave me the wrong room number twice, even though I showed him the room number written down. He seemed unbothered and unwilling to help.

I’ve spent there 3 nights, and I loved every moment there! The staff is friendly and ready to help 24/7. The rooms are clean. It is noisy till around 1 am at nights because of the bar. However, I was so tired at the end of the day that I just would fall asleep despite the room being right behind the bar. The best experience for me was new people who I met there. Dear Nancy Lao Shi, have a great stay in there, waiting for you to come to Uzbekistan! And dear Scottish family who we met the day before yesterday who bought us Irish brew and mars bars - if you come to Uzbekistan let me know! All the things are great, dear staff thank you very much for your genuine hospitality and impeccable service!!!

The hotel is decent overall, but I would advise anyone staying here to keep a close eye on their belongings. I went out for about an hour and accidentally left my phone charger in the room. When I returned, I asked the staff member at the front desk if they had found it, but she said she didn’t know anything about it and that it hadn’t been found. I am certain that I left my charger there before I left. It was an original charger, so I was disappointed that it went missing. I hope the hotel will pay more attention to lost items and improve the handling of guests’ belongings.

The room was clean; however, it was poorly lit, and the dark wall colors did not help at all. Although we chose a room without windows, we did not expect such poor ventilation or effectively none at all. Our room was located on the ground floor, and there was no reception, while the hotel Wi-Fi also did not work downstairs. Soundproofing was very poor, which contributed to a situation that left us quite dissatisfied. While my friend was in the common area trying to get a connection, she was disturbed by guests who were clearly intoxicated and were rude and abusive towards her. When I went to get her, I was also sworn at, and we quickly returned to our room to avoid the situation. She also noticed that several people passing through seemed to be familiar with these guests and did not acknowledgethe ongoing situation. Later in the evening, around 21:00, one guest began crying loudly and there was a heated argument between them and another guest. Due to the poor soundproofing, we could hear everything clearly. We tried contacting reception about the situation, but they did not answer our calls. We felt unsafe leaving the room. Eventually, someone came down and only asked the guests if they were okay, and the situation was left unresolved. The noise continued for quite some time, and our sleep was significantly disturbed. Overall, we felt unsafe staying here.