Hotels near The Westside, Birmingham

I recently stayed at your hotel and unfortunately left feeling quite disappointed with several aspects of my stay. Upon arrival, I noticed what appeared to be blood stains on the curtains, hair left on the towel/flannel in the bathroom, and marks on the table surfaces. I have attached photographs for reference, as I feel these are basic housekeeping standards that should have been checked prior to a guest arriving. I also experienced multiple issues with food and service during my stay. I ordered a charcuterie board, however the Parma ham and other cured meats appeared dried out, discoloured and no longer fresh. Unfortunately, after eating it, I also felt unwell afterwards, which was particularly concerning. Later, when ordering dinner, I asked for a croque monsieur but the staff member repeatedly did not understand the order, despite me explaining it was a toasted ham and cheese sandwich. I was eventually advised to order a panini instead. Additionally, I ordered truffle fries but was informed they were unavailable. I agreed to normal fries, however what arrived were heavily seasoned thick-cut chips which were completely different from what I expected and unfortunately not enjoyable. Another issue was the iron provided in the room, which had black residue/staining on it and ended up marking my top, which was very frustrating. As I had booked the stay primarily to relax and enjoy a quiet evening in the room with room service, it was disappointing that the overall experience did not feel comfortable or enjoyable. What disappointed me further was that upon check-out, nobody asked how my stay was or whether everything had been satisfactory, despite the multiple issues experienced throughout my visit. I wanted to bring this to your attention as I do not usually complain, however I felt the overall standard of cleanliness, food quality and service fell below expectations. Kind regards, Karolina

The hotel is decent, and the location is quite convenient. The front desk service was just okay. Breakfast selection was a bit limited, but the taste was pretty good. Transportation is very convenient, especially for getting to the train station. I'd recommend it to anyone looking for a local experience.

Location is perfect. It is in the city center. Next door is Grand Central shopping mall and Bullring. And the New Street Train station is below Bullring. Chinatown is only 10 mins walk away. We have booked a 2 single-bed room and the beds are very narrow and soft mattresses. However the room is clean. You are required to inform the reception to have the room clean up which is a bit strange. And the reception doesn't usually have someone attend. You will need to ring the service bell in order to have someone to help. The key cards sometimes is a problem. The reception could only issue one key card when we checked in. And we only be able to issue the 2nd card the next day. I think it might be the problem with the system.

Really impressed with our stay at the Holiday Inn at Birmingham. Great location as it next the train station and city centre. Pleasant and polite staff and reception area with lots comfortable chairs and sofas to chat in. We had a twin room which was large with comfortable beds and a huge tv screen. The dated building from the outside does not reflect the fresh and delightful furnishings inside. Fully recommend.

Really unsatisfied with the cleanliness of the room, there was a huge amount of dust anywhere that I was sneezing continuously. Also, the most disgusting thing were the bedsheets, stained with yellow spots! I asked for a new set of bedsheets and the reception gave them to me and I had to put them on, because there was no one of the cleaning team to do it. Very very very unsatisfied.

Lovely place to stay, the owner was very responsive which is great and accommodated a late check out which I totally appreciate! I was originally given the wrong room but once Informed the owner he amended this and apologised. The original room I wanted actually had a broken door panel which he explained but it didn’t bother me to be honest. Loved the bath and the projector - a few things unfortunately that need to be looked into, the bathroom flooded during my shower with the water migrating to the right side which then needed me to physically use whatever I could to get the water towards the shower drain. The bath, when you’re running it the attached shower continuously also drops water again which I had to get whatever I could to soak up. There is no shampoo or conditioner in the shower, bath salts would be a lovely touch considering I feel the bath is a real selling point to the room. The cutlery was dirty but it’s ok because I wash anything before I use it. In the morning workmen whithin the apartment were making the MOST noise, literally in the little terrace just under the apartments windows however the apartment does have supply pair of earbuds which I soon realised was needed. Either way I will stay again for sure but yeah needs some tweaks which I’m highlighting as constructive feedback. Thanks Gurmukh

I stay here once a year as it is not far from the NEC in Birmingham. The location of the hotel is perfect as so close to the motorway but feels like you are in countryside as so quiet and relaxing. It could probably do with a little TLC as the some of the furniture in my room was looking a little tired but still very clean. The staff are lovely and helpful with good service. I have been to this hotel many times over the years and only used the swimming pool once which is the only downside to this place. I would not use again as not the relaxing hotel experience I anticipated as was very busy. Priority appears to be given to the paying public over hotel residents and the changing room was disgusting with used towels piled high on the floor. Staff were stood around having a laugh with their mates and had to interrupt to ask where to get towels then had to ask another member of the public how to open the lockers. I would continue to use this hotel but wouldn’t risk the swimming pool again.

Spacious Rooms: The rooms are very large, offering plenty of space to unpack and relax. Great Kitchen Amenities: The room is equipped with fantastic amenities, specifically the dishwasher, hob, and microwave, which made the stay very convenient. Amazing Location: Perfectly situated with numerous restaurants, attractions, and public transport links right on the doorstep, plus plenty of convenience stores nearby. Exceptional Staff: The entire team was amazing, from the welcoming reception to the room service staff. Air Conditioning: Having proper AC was a huge bonus and a lifesaver during the hot days. Needs improvement Tiny Washroom: The bathroom is incredibly cramped. It is so small that you have to awkwardly shuffle around just to manage closing the door. Uncomfortable Bed Setup: Instead of an actual double bed, the hotel pushed two single beds together. This created a hollow, sinking gap in the middle of the mattresses, which was quite uncomfortable. Infrequent Housekeeping: We only received room cleaning once during our entire 11-day stay. Even considering it is an aparthotel, the lack of daily or more frequent room service was disappointing for a trip of that length. No In-Room Washing Machine: Despite having a kitchen setup, there was no washing machine inside the room, which would have been very helpful for a longer stay.

Comfort Inn Location is great, just next to Birmingham New Street train station and within 3 mins walking distance to Birmingham China town, so plenty of restaurants and cafe surround this hotel. The only downside is the shower area, the curtain was short and water spilling everywhere when take shower. Overall I would rate 4.0 for Comfort Inn due to excellent location and reasonable price

5 stars. Exceptionally clean room, outstanding staff and an unbeatable location. Everything you need is within walking distance and the surrounding shops and amenities make it the perfect spot. Friendly people throughout and an altogether excellent stay. Highly recommended.