PPratama88Honest review.. stay with the expectation of a 5-star hotel, but the experience is not comparable to the price.
The lobby and check-in process are quite good, the welcome drink is refreshing, and the concierge helpfully carried the luggage. Basement parking is also relatively easy.
Unfortunately, many important details reduce comfort. The door of the room does not have a stopper so it is often slammed loud and noisy. Soundproofing was not good, the sound from the next room was still heard. The room size is relatively small for the standard 5-star, and there is no minibar at all, even a paid one. For mineral water, use plastic bottles, not the premium ones with glass bottles. The lighting system was confusing and the bathroom lighting was too dim.
There are 4 elevators but it is very slow.. there is often a buildup of guests.
The pool area is also less well-organized such as having no concept and not weather-friendly because there is no shaded area. It's ridiculous, having to pay an extra 200rb for access to the whirlpool and jacuzzi.
Breakfast was a disappointment: the menu options were less varied, the taste was standard, and the service was less warm (officers lacked smiles).
Overall, I wouldn't really mind these things if the room price wasn't this muc, but with a rate above Rp 2 million per night, this experience is less worth it. Compared to 5-star hotels in Jogja and its surroundings, it is still quite far behind.
Show more