"Overall the hotel was just what we expected. It was clean. It was small but good for the value. The neighborhood was nice. It felt local with lots of great restaurants around."
"I only stayed for one night, but it was great because it's close to the station. It's convenient to have a shower and toilet in the room. The sheets were clean, and disposable slippers, towels, and a toothbrush were provided, which was very handy. My bed was next to the fridge, so the noise was a bit noticeable, but I slept fine at night. I did notice some hair on the floor in the shared sink area, and I thought it would be good if there was a mop for cleaning. I'll use this place again."
"This was the best value-for-money experience I've ever had! Although there was a slight hiccup during self-check-in, the facilities were really new, clean, and tidy, making for a very comfortable stay. The owner thoughtfully provided kitchenware, so I could buy groceries and cook my own meals 🧡. I took a bath almost every day during the trip, which was very relaxing. The bathroom also had heating, so I didn't feel cold while showering! There are also bus stops and subway stations nearby, about a 5-15 minute walk, which is very convenient."
"The location is fantastic, super convenient, and really close to the subway station. There's a convenience store right downstairs which is a huge plus. Plenty of restaurants and shopping options in the area too. The hotel service was excellent; they handled an urgent situation very professionally. Highly recommend this place!"
"Fantastic! The front desk service was excellent! Although the hotel is small, it has everything you need: a private bathroom, air conditioning, TV, and refrigerator. It's quiet and located right next to Ikebukuro West Gate Park, and only a five-minute walk to the JR station – absolutely amazing! However, for germaphobes, it might be a bit challenging as the room definitely shows its age. But honestly, that's not important. For just over 300 yen, these conditions are the absolute best you can get. I've never stayed in such a cost-effective hotel. Highly recommend!!!!"
"”Great 7-night stay!”
Everything was perfect. The room was big, clean, and tidied up every day. All the staff (reception and cleaners) were very friendly. The location is super convenient—near the train station, shops, and restaurants. The only minor issue was the door; it’s not very soundproof, so I could hear some noise from the hallway. Overall, I highly recommend it!"
"Great place to stay for the price. Got a personal bedroom, the indoor shoes were quite fancy, everything was clean too. 10-15 min walk to Ikebukuro station though."
"✨ A Hidden Gem in Ikebukero
This place is a rare find in a great location. Depending on which metro line you take, it’s about a 10–15 min walk from the station (C1 exit). The street is quite narrow, so large vehicles can’t enter. If you’re taking a taxi or shuttle, you’ll need to get dropped off nearby.
The reception staff are extremely friendly and helpful. We arrived early, and they allowed us to store our luggage safely—plenty of space provided. The accommodation runs on an AirBnB-style concept, with shared kitchen, bathrooms, and common areas. A washing machine is available for free use, and the dryer costs only 100 yen for 30 minutes.
We booked a triple-sharing ensuite room with 3 futons, strong air-conditioning, and enough space to open our luggage comfortably. It’s cosy but perfect for three guests.
Since it’s a shared-style accommodation, guests are encouraged to keep quiet and respect others. Overall, it’s simple, clean, and comfortable—great value if you’re looking for a home-like stay in the heart of Ikebukero."
"The location is excellent, and the room comes fully equipped with air conditioning, a bathtub, and a flush toilet. The front desk staff were patient and helpful. Western breakfast is also provided. Overall, a great experience!"
Very Good
168 reviews
8.1/10
1 night
From SAR 159
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9.2/10
Great
YYseraQThis hotel is super convenient, located close to both Ueno Station and Okachimachi Station, making it easy to get around. Plus, right across the street is the Okachimachi 'pedestrian street' with plenty of dining options. The Japanese-style standard amenities are great. I'd definitely recommend it to friends planning a trip to Tokyo.
GGuest UserThe twin rooms all face JR Station. We were initially given a room on the fifth floor, and it was so noisy we couldn't sleep at all. After telling the front desk, they kindly moved us to the eleventh floor, which we really appreciate. There's still a faint train noise, but it doesn't disturb our rest. Overall, the location is great and convenient for getting around.
GGuest User• located at the furthest exit from the Ikebukuro train station. have to walk about 10-15 minutes to get to the Yamanote line. the surrounding is also filled with a lot of sus shops, with girls standing around at night holding papers and shouting at men. if you’re a female they won’t bother you but if you’re a guy stay safe.
• at night can hear some shouting from the street as well.
• good; have Refa hair dryer, hair wash etc. there’s also a laundry machine, microwave, etc. which was really nice.
• space wise, I think that it is very spacious especially for a solo traveller with only one luggage but if you have two, there might not be enough space for you to open your luggage.
JJackyMy overall experience with this stay was quite complex, feeling more like a test of service management capabilities.
On the first day, the room cleaning quality was noticeably below expectations. The wash area, countertop details, and some amenities weren't clean enough, and the bedding wasn't tidied properly. From a housekeeping management perspective, this felt more like a failure in process execution rather than an isolated incident, and it definitely affected my first impression.
However, after I raised the issue, the hotel's recovery actions were prompt. In the following days, the room cleaning was significantly more standardized, with noticeable improvements in detail. This indicates that the hotel is capable of good service, but the initial day's execution standards simply weren't met.
In contrast, Trip.com's service experience during this incident left a deeper impression. The customer service proactively followed up, communicated efficiently, and handled the situation professionally. They were able to push for problem resolution from a customer experience perspective, demonstrating a mature platform service system. This level of after-sales responsiveness is quite high among current online travel platforms.
Overall Rating:
The hotel's hardware and positioning are fine, but there's room for improvement in service consistency, especially regarding the first-day delivery standards of housekeeping management. Trip.com's coordination and service performance in this incident, on the other hand, highlighted the professional value of their platform.
GGuest UserThough small, this hotel has everything you need. Its Ginza location is incredibly convenient, perfect for shopping or quickly getting to Narita Airport via the expressway.
What truly impressed me is how many features are packed into such a compact space. They have a coin-operated laundry and a large public bath. The room, which I'd estimate at about 20 square meters, even managed to fit bunk beds (1.2m/1.5m), making it very family-friendly.
A minor point is that since the hotel is directly above the subway, you occasionally feel vibrations as trains pass. This led to a funny moment when an actual earthquake hit at night, and I initially thought it was just another train going by!
GGuest UserThe hotel is in an excellent location, conveniently situated near Ueno station and a nearby subway station, making travel around the city very easy. One of the highlights of the stay was the thoughtful amenities. The hotel offers an onsen, complimentary soba in the evening, and jelly desserts, which added a nice touch to the overall experience. The breakfast was especially impressive-delicious and well worth the price. The room size(around14square meters) was impact but comfortable, suitable for 2 people. Additional blankets can be requested at the front desk if needed. The staff were friendly, always smiling, and very throughout the stay. Overall, I was very impressed with the hotel and had a great experience. The downside was the elevator, which can be slow and crowded during peaking times. However, if you’re staying on a lower floor, using the stairs is a convenient alternative.
GGuest Useremployees and amazing breakfast. They had many vegetables + yogurt + all kind of meats (I really liked the beef) - really worth it for 2100 yen per person. My only complaint is that breakfast ends quite early at 9:30.
It is very close to 2 metro lines (green and orange) so you can easily reach any place in Tokyo.
There is a non-stop 7/11 at the -1 floor (you can take the elevator and exit through the shop). It has a very easy to use and good exchange rate ATM.
The gym is like the typical hotel gym. Very small and with few dumbbells.
GGuest UserGood price for a capsule within walking distance of a JR station that reaches ikebukuro and Shinjuku pretty fast. Even has an onsen and sauna! Has a chill area to read manga and buy beer also. Staff also friendly and speaks English which is good to not get lost
Only downside is the baggage area is quite messy and feels a bit dirty
GGuest UserThe city center is really crowded, and it's a bit uncomfortable not being able to fully open my suitcase. However, the staff on the first floor are all very professional and have excellent attitudes.
CCarey LoyCenturion Hotel Ueno was a complete disappointment, falling short of basic hospitality standards. The deception started right at check-in: the room was explicitly advertised and booked as a ”Casual Double Bed,” but what we actually received was a cramped single bed. This blatant misrepresentation immediately compromised the comfort of our stay.
The lack of care extended into the bathroom, which was a major letdown. The sink and shower area were marred by very bad, visible marks that made the entire space feel neglected and unhygienic. For a hotel that positions itself in a convenient location like Ueno, the absolute disregard for accurate room descriptions and rigorous housekeeping is unacceptable.
Some top places to stay in Tokyo are near popular attractions like Shinjuku City, Shibuya and Ueno—so you can quickly get to top landmarks and amenities you need.
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