Hotels near Osaka Merchandise Mart, Osaka

"I was a bit worried seeing the mixed reviews online for this hotel, but I booked it anyway because the price was really good – a single room for less than 300 RMB a night. Turns out, the location is super convenient. Tenmabashi Station has two subway lines and the Keihan Railway, which can take you directly to central Kyoto. You can also take the Keihan Railway to visit Nakanoshima in Osaka. Apparently, there's even a direct train from Kansai Airport, but I didn't catch it because the timing didn't work out. The hotel entrance has some steps, but you can call staff for help with your luggage. Toiletries are self-serve, and the best part is the free water available – that's a nice touch. The room facilities are pretty standard for a Japanese business hotel. The room felt a bit dry, and I couldn't find a humidifier in the common areas."

"We had a pleasant stay at this hotel. The apartment is very clean and comfortable. Only parking facilities are in paid public parking. Otherwise very satisfactory. Thank you for your kind hospitality!"

"The location is fantastic, making getting around and shopping incredibly convenient. There's a subway station and bus stop right across from the hotel's main entrance, so public transport to anywhere is a breeze. Osaka Castle is within walking distance, and various shopping malls are just across the street from the hotel, making shopping super easy. The room size is generous, quite spacious for a Japanese hotel, so you won't feel cramped during your stay. The only downside is that the hotel's breakfast only offers Western options with no Japanese dishes, which might be a bit disappointing for travelers hoping to experience a traditional Japanese breakfast. Overall, it offers great value for money and is a top choice for accommodation when traveling."

"I chose this hotel to celebrate my birthday and paid nearly TWD 9,000 for one night, expecting a memorable stay. Unfortunately, it turned out to be one of the most disappointing hotel experiences I have ever had. I requested a room with a view of the Tenjin Festival fireworks through Trip.com almost two months before my stay. Trip.com later confirmed that this request had been forwarded to the hotel. However, I was only informed at check-in that my room would not have a fireworks view, leaving me with no opportunity to change my room or book another hotel. What disappointed me even more was the attitude of the front desk staff. When I asked whether my request had been received, I was met with a questioning tone and was asked if I had actually sent the message. I was then told that the hotel had only received information that it was my birthday, and that rooms with fireworks views were more expensive. However, I later checked the hotel’s official website and found that the price for those rooms was very similar to what I had already paid through Trip.com. Instead of trying to understand or resolve the situation, the staff repeatedly told me to contact Trip.com and insisted that it was not the hotel’s responsibility. Later, Trip.com informed me that they had indeed forwarded my request to the hotel but never received a response. The room itself was clean and the facilities were nice, but good facilities cannot make up for poor customer service. I expected much better hospitality from a Hilton property, especially on such an important occasion. Sadly, this experience ruined what was supposed to be a special birthday celebration. I hope the hotel will improve its communication with booking partners and provide better training for its front desk staff so that future guests do not experience the same disappointment."

"The room has all the ingredients - single and non-one shoes, pijama-kimono, razor blades, watt sticks, hairdresser etc. all you can imagine. The hotel is quiet, the neighbors are not heard. Staff is friendly and responsive. 10 minutes walk from the Castle Hotel in Osaka with a park, very beautiful. Of course the room is small but it is a feature of many rooms in Japan"

"My stay here was absolutely fantastic. The hotel was spotless and well-maintained, with spacious and comfortable rooms equipped with all the necessary amenities. The front desk and staff were incredibly warm and attentive, making both check-in and check-out a breeze. The location is also very convenient, with plenty of transport options and dining choices nearby. I would definitely choose to stay here again on my next visit and highly recommend it to everyone! A special thanks to the hotel staff for their incredible help. From pre-arrival communication to handling requests during my stay, everything was incredibly prompt, making my entire trip much more relaxing and enjoyable. Their service is professional yet personal, truly making you feel at home."

"The sheets and duvet covers caused an allergic reaction and itchiness. During my 5-night stay, the garbage bags and towels were replaced, and the sign indicated bathroom cleaning would be done, but it wasn't. For 5 nights, the bathroom wasn't cleaned, and the hair on the floor was quite unpleasant. If you're tired from sightseeing and sleep past 11 AM the next day, the trash and towels won't be changed, but you can leave dirty ones outside, and they will be replaced. The location is decent, but the nearest subway isn't convenient for getting to Shinsaibashi and Umeda. People who say it's a short walk to Shinsaibashi must be serious hikers; for normal people, especially with kids, it's very tiring, particularly when returning at night. We mostly took taxis, which cost less than 2000 JPY, which was acceptable. The upside is the good restaurants nearby; I recommend the yakitori place. I don't recommend the Western restaurant; the female staff were awful – they provided obsequious, smiling service to Japanese guests but were rude to others. The hotel doesn't provide bottled water, but it's available at the 18th-floor reception, along with freshly ground coffee and vending machines. Luggage storage is on the 1st floor. The first time I had an issue and went to the front desk, they knew they needed to go downstairs to swipe my card but didn't, instead telling me to scan an IC card with my phone. That didn't work, so I went up a second time, and another young lady instinctively took the card downstairs and swiped it for me, and it worked. This aspect of the experience was not great."

"The location is good, the tram station is very convenient, the room is on the riverside, and you can see the riverside style and cruise ships at night! But the soundproofing is really bad. I can hear my neighbors going to the toilet, opening and closing doors and talking. I didn't sleep well that night!"

"I always check the negative reviews before booking, so I was a bit nervous before my stay, but it turned out to be perfect! 😍 The hotel is very clean, the front desk staff all speak English and have excellent attitudes. They provide disposable toiletries and face masks. The room's mini-bar offers complimentary tea and beer (three types, six cans). We had two large and one small suitcase in the room, and it didn't feel cramped at all. The hotel lobby has a luggage scale! There's also a complimentary executive lounge benefit (unfortunately, neither of us drinks alcohol, so we just had coffee and orange juice; the snacks were plentiful and varied). Even though I'm not an early riser, next time I'll definitely book a package that includes breakfast!"

"Stayed at the hotel for almost three weeks. The location is very good for the price. The hotel itself may not be the newest, but it’s quite well thought out. Overall it’s quiet, though sometimes I was woken up by sirens since there’s a police station nearby and a fire station a bit further away. The reception is good, housekeeping is good, and the breakfasts are decent. Also, note that the hotel is close to metro stations on both the purple and green lines. The purple line (near the 7-Eleven) goes directly to Umeda, from where you can easily reach Kyoto and Kobe, and from Tennoji you can get to Nara. The green line will take you to the aquarium. I went to Osaka Castle almost every day because it’s so close - highly recommend visiting it in the evening, around 8 PM. It’s a great experience: very few people and the castle looks amazing when illuminated. There are also McDonald’s and Burger King nearby with self-service kiosks that accept ICOCA and Suica, just like the 7-Eleven and other nearby convenience stores. I especially recommend evening walks from the hotel to Dotonbori via Hommachi. Along the way you’ll pass boutiques with beautiful displays, including luxury car showrooms."