Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Jun 16, 2026
DeodatusThe hotel has a good location. The room is spacious enough, and the food selection is also good.
However, our overall experience was disappointing.
First, the room air-conditioning unit was very noisy, which affected the comfort of our stay.
Second, some personnel were less attentive and, sadly, came across as condescending. One particular incident happened when one of my friends asked for extra tissue paper. The staff simply said that the only tissue available was the one already provided on the table. However, when I was the one who asked for extra tissue, they gave me some. This was disappointing because it showed inconsistency in service. Guests should be treated with the same attentiveness and courtesy, regardless of who is asking.
Another unpleasant experience happened after we had dinner at Festive Mall. We bought takeaway drinks from Starbucks and passed by the hotel pool area. Since there were no other guests there, we sat down for a while to enjoy the view. However, one of the bar personnel immediately approached us and, in an arrogant tone, said that outside food and drinks were not allowed. I understand that hotels have policies, but the way the policy was communicated was offensive and unnecessary.
I also booked a room for three guests, but the amenities provided were only good for two. I still had to call and request the additional items.
Honestly, I do not usually book hotels like this because I often feel they are not worth the money. I booked this stay mainly so my friends could experience it. Unfortunately, this experience turned out to be very disappointing.
Overall:
Good location, spacious room, and good food selection. However, the service needs serious improvement. For the price, I expected better promptness, gentleness, attentiveness, and consistency from the personnel. Sadly, I have experienced better service from other hotels with lower rates than Richmond.
Show more
Price per night from:AED 170
Posted on May 18, 2026
Guest User
Had a wonderful stay as a couple celebrating our wedding anniversary. The room was spacious, clean, cozy, and well-maintained. The staff were very accommodating and always greeted us with a smile. The location was convenient, and the amenities made our stay even more relaxing especially the pool🤩. Breakfast was also delicious with plenty of choices. Overall, it was a great experience and I would definitely recommend this hotel to family and friends🥰 Looking forward to staying here again!
Show more
Price per night from:AED 163
Posted on Apr 27, 2026|Deluxe Room
FreixenetExcellent Stay with Outstanding Staff Support
We stayed one night at Del Rio in Iloilo and it turned out to be a memorable experience, thanks mainly to the incredibly caring and professional Front Office staff.
During our stay, I suddenly experienced a massive abdominal pain . The FO team was amazing — they immediately assisted me, provided painkillers, prepared a hot compress, and even called a medic to ensure I received proper treatment. Their genuine concern and quick action really made us feel well taken care of. I can’t thank them enough for going above and beyond.
The breakfast the next morning was incredible, with a wide variety of choices ranging from delicious local Iloilo dishes to continental options. Everything was fresh and tasty — definitely one of the highlights of our stay.
We also loved having direct access to the Esplanade, which made for a perfect morning run with beautiful views. The only downside was that the pool was not operating during our visit.
Overall, despite the short stay, Del Rio left a very positive impression because of its helpful staff and great breakfast. We would definitely consider staying here again on our next visit to Iloilo.
Highly recommended!
Show more
Price per night from:AED 105
Posted on Apr 13, 2026
Gen72Covenience, comfort,quality service could have been perfect if there is a pool. Check in and check out is quick and smooth. Food is really good. The place is more worth than what you pay. The location is very convenient as there's restaurants, cafe, atms nearby. Walking distance from Mcdonalds.The room is clean and kept tidy with complete, toilettries. I love the sleepers and just like any Seda hotels their service is excellent! And if theres something i want to recommend to the management is to check the slightest trouble with water pressure.
Show more
Price per night from:AED 160
Posted on Oct 10, 2025|Studio
Dora DoraThe hotel is located at city central, walking distance to the SM mall and Filipino- Chinese friendship Arch. Room is cozy and clean, can’t wait to go back there again.
Show more
Price per night from:AED 191
Posted on Aug 7, 2024
Paul27
Well done job and very accomodating staffs. The room is well prepared. Keep it up!
Show more
Price per night from:AED 54
Posted on Jun 15, 2026
Leah NoverasThe property is easy to find, just outside Iloilo City Megaworld Business District. Its distance from the main road is just enough for guests not to be bothered by the constant sound of passing vehicles. It is safe and peaceful when we stayed there. The check in and check out was seamless and quick, our breakfast arrived on time and was filling.
Show more
Price per night from:AED 58
Posted on Jul 29, 2024
Jerick Carlo
The room is great. Location is near SM City Iloilo, walking distance. Near the diversion road, didn’t expect that our room has a refrigerator, microwave, sink and even a dining table. Just like a pad. We stayed at Bangkok room, just so know the free wifi can’t reach the room though.
Show more
Price per night from:AED 85
Posted on Mar 14, 2026
Anonymous User
Ong Bun Pension House is a decent and budget-friendly place to stay. The location is convenient and the place itself is generally okay for short stays. The rooms are simple but comfortable enough if you’re just looking for a place to rest after a day of exploring.
However, one thing to note is that the number of CRs and shower rooms is quite limited, which can sometimes be inconvenient when many guests are staying at the same time. There may be times when you have to wait, especially during busy hours.
Overall, it’s still a reasonable option if you’re looking for an affordable place to stay and don’t mind the shared facilities.
Show more
Price per night from:AED 26
Posted on Aug 28, 2023
Emmany
The staff was friendly and helpful since yung isang room is may issue sa AC so I asked her to check and she did pero same padin so she decided so transfer my friend to another room. The location is nice malapit sa mall but about the cleanliness dati okay sya since always kami nag stay dito maybe kulang na sila sa staff that's why other area's is hindi okay but it's a good stay.
Show more
Price per night from:AED 47