Hotels near Phu Quoc Waterfall, Phu Quoc Island

For our three nights in Phu Quoc, we chose to stay on the North Island. After looking at several hotels, we settled on this one. The hotel offers a shuttle bus service, which you can book in advance for airport pick-up, though there are specific pick-up times, and it's a large bus. The hotel has its own beach, a pool, and even a small amusement park. Our kids spent every day in the pool and at the beach, making these the most relaxing days of our Vietnam trip. The environment is excellent, and the service is on point. The twin room was very spacious. One thing to note is that there's an extra charge for children over 12, which we had to pay at the front desk upon arrival. Overall, it was a pretty good experience.

👍🏻👍🏻 The service was acceptable, though staff lacked smiles. Breakfast was fine, and the location was good – only a 5-minute walk to the night market. 👎🏼👎🏼👎🏼 Check-out took a full 20 minutes; they checked everything so thoroughly, you'd think I was stealing something. On the morning of August 18, 2026, my fourth day there, it was raining heavily and the entire hotel experienced a power outage. Later that evening, around 9 PM local time, the power tripped twice more, plunging the whole hotel into darkness each time. Although power was restored within a minute for all three incidents, having it go out like that at night really gave me a fright. It would be terrifying if you're afraid of the dark, especially with the sound of the waves adding to it. Honestly, many shops on the street outside had power outages that day, but I never expected the hotel to be affected as well.

- Excellent and friendly service. - The complimentary buggy service for transfers was great. Even when the hotel couldn't arrange a buggy, they offered reimbursement for an external service, which was incredibly helpful and appreciated. - Very close to attractions, so it was easy to return to the hotel when tired or hot. - The fireworks felt incredibly close, almost overhead, and were very loud with strong echoes. - Breakfast offered matcha latte, but the selection was somewhat limited. - The tap water had noticeable sediment; bringing a water filter is recommended, though it seems other hotels on the island have similar issues. - The 30-minute spa experience in the evening was very relaxing (the oil had no scent and was a bit oily; I suggest more hot towel compresses). - There's a jacuzzi, but it's a bit far away.

The pool is beautiful, and the room is well worth the price. Breakfast is also good. Shuttling between the two hotel sections is very convenient as the hotel provides golf carts for transportation. The bubble party on Saturday evening was a lot of fun. Airport transfer was included, but the driver surprisingly stopped to refuel midway, which wasted a bit of time and could affect guests who need to catch a flight. It's a bit far from the city center, but calling a taxi is very cheap.

Eally do appreciate the hotels hospitality. Our son was sick, they send a caring nurse to give him some medicine. Also they provided the porridge that the nurse recommended and am very thoughtful. Hotel also provided shuttle services to airport, which is great. One last, but no least, i told the reception that on the first night and the next morning that upstairs were noisy. The next night, they called and ask us hows the noise level, and am ready to switch the room for us if necessary. I have not experience this kind of hospitality from a hotel for a long while..

First, the pros: 1. The cleanest room I've stayed in these past few days. 2. Very quiet, no disturbances. 3. There's a convenience store right outside, a Chinese restaurant, and a Vietnamese restaurant, which is very handy. We had our New Year's Eve dinner at the Vietnamese place, ordered 6 dishes plus drinks, and it only cost 300 RMB. 4. It's about a 10-minute walk to the beach, not too far, not too close. Now, for areas of improvement: 1. As I mentioned, there were no disturbances, to the point where even the staff were often nowhere to be found.

There were difficulties with settlement, after booking and when I contacted the placement facility it took an hour when I was answered. I lived in a room like this before, there was cleaner. In the room one TV instead of three. And the glass was broken at the entrance, also lacked the glass in the shower, the owner suggested it to be installed when we were there.

NOT RECOMMENDED!! IF u expecting the visitor after 10pm. I was booking in room massage from legal/registered massage shop after long day outdoor activities. Upon my therapist arrived at 10:41pm and called me said that reception staffs NOT allowed guest enter guest room after 10pm and left. I had made a called to reception to informed them about my therapist is there but staff insisting NOT allowed visitor after 10pm then I asked again even my friend BUT still same result. (It's included family as long as they're not stay to their hotel then treated as VISITOR). I'm so upset and read the hotel policies from trip.com but totally no mentioned at all and even their ”Hotel Policy Board” located right infront the reception desk can't find this claused too (refer to attached photo). Also, I had talked to the staff and request them to show me the hotel policy but the staff just tried to searched from their computer and even get the security manager to approached me. Same result, no way for them to present me the hotel policies with this claused. One thing I must complimenting is their overall service is good and friendly staffs BUT NOT this Ridiculous policy which undisclosed to the public!! Anyway, please refer to below what hotel ”Guest Experience Manager” explained to me via email. ************* Dear Mr. Lee, Thank you for your prompt response. I fully understand your concerns, especially as your intention was simply to enjoy a relaxing in-room massage after a long day. To clarify, the restriction is our security and visitor-management policy, rather than a regulation that applies uniformly to every hotel in Phu Quoc, but this is the common hotel regulation in Vietnam, including Phu Quoc. The policy is intended to maintain the security, privacy of all guests, to ensure proper control of external persons accessing the hotel after hours and also to avoid ************ supporting to requirement from the government. Regarding friends or family members staying at another hotel, the same visitor procedure applies. If you have a visitor during the allowed time, you must pass by reception to register them to be a visitor and they must leave your room before 10PM. We acknowledge your point that this restriction was not clearly communicated to you. We understand how this could have caused confusion, and we sincerely apologize that this was not made clearer to you before or during your stay. We appreciate your feedback and will review how this policy is communicated to guests to avoid similar misunderstandings in the future. Yours sincerely, Kayden Huynh (Mr.) Guest Experience Manager ***************************

Прекрасное тихо, уютное и очень зелёное место. Встретили, привезли до виллы. Все было чисто, красиво, уютно. Есть нюансы, количество открытых спален зависит от количества заявленных людей. Это странно. Просто уточняйте этот момент. Белье роскошное, полотенца свежие. Вид шикарный. Тишина вокруг. Пожалуйста, покупайте новые губки для посуды для новых жильцов. Я думаю Вам это не накладно, а впечатление будет лучше

Great hotel, the front desk sister Chinese is great, the pool is great, breakfast and rich. Recommended