Luxury Hotels in Hangzhou

"I brought my mother to Hangzhou, and we chose to stay at the Four Seasons Hotel. This hotel left a very deep impression on me and created many interesting memories. **Service:** Before arriving, I had considered canceling my Four Seasons reservation, partly because the previous hotel we stayed at was so incredibly comfortable. It had unbeatable views, excellent service, and was only a fifth of the price of the Four Seasons... Later, a Four Seasons staff member called me, rekindling my interest in the trip. Upon arrival, the Four Seasons' service certainly did not disappoint. The lobby supervisor knelt down to speak with us (as we were seated on a low sofa) and carried our luggage all the way to our room. During our stay, they helped us book a travel photoshoot and a reservation at Jin Sha restaurant, among other services. They also drove us around the Four Seasons garden in a lovely little red car, satisfying our curiosity as guests. In the evening, when we went out, a young man from the lobby even gave me mosquito repellent and reminded us to use it. The cleaning staff were also very friendly and always accommodated our requests. Every time we returned, the room was neat and tidy, thank you all very much! The only thing I was dissatisfied with was the 'teacher' of Song Dynasty culture. She was responsible for demonstrating tea brewing and calligraphy to guests. The hotel supervisor said this experience didn't require an appointment and was first-come, first-served. I arrived with my 70-year-old mother at 3:05 PM, and she shooed us away, saying she had an appointment at 3:30 PM... Huh? Wasn't it first-come, first-served? Why would she shoo guests away? After we insisted, she reluctantly agreed, then rushed through the demonstration in about 9 minutes. Her service attitude was a complete opposite to that of the hotel's other staff. **Ambiance:** The environment is exquisite and clean, a luxurious blend of American and Chinese styles. We were very interested in the hotel's architecture, for example, where did those massive wooden beams come from? How were they pieced together? Unfortunately, the hotel didn't provide any related information or explanations. **Facilities:** The use of solid marble and wood is impressive. Although built in 2010, the quality is still excellent. The rooms have smart toilets with heated seats, unlike the cold seats at the West Lake State Guest House. The bathtub is very comfortable with an integrated headrest, and dried chrysanthemum flowers are provided for bathing in the summer. The SPA facilities are very comprehensive, with a layout resembling an alchemy chamber from a cultivation novel. A small stream runs beneath thick stone slabs, with massage rooms on both sides. The heavy iron door leads to a private area complete with a toilet, shower, and hot spring pool, offering excellent privacy. The dim sum lunch at Jin Sha restaurant, the crispy chicken, and the West Lake sweet and sour fish were especially delicious! My mother particularly loved the sweet and sour fish and even finished all the sauce. Breakfast was decent but unremarkable. The space was too small, and the flow for getting food was very poorly designed. Everyone had to queue in the corridor to get dishes, which felt unrefined and lacked the grandeur expected of a luxury hotel. It didn't match the hotel's prestige, and I suggest improvements. Overall, we were satisfied. If 100 is a perfect score, we'd give it a 95."

"## Amanfayun Stay Review **Pros:** * Superb location, just a 5-minute walk to Lingyin Temple/Feilai Peak, boasting unique and precious scenic resources. * The rooms beautifully preserve the ancient village aesthetic, with wooden structures and Zen-inspired furnishings creating a serene atmosphere. The bedding comfort was also top-notch. **Cons:** 1. **Privacy Concerns:** The hotel's pathways are open to the public, leading to numerous non-guests passing through in the mornings and evenings. Views from outside the guest rooms are only partially screened by trees, which significantly undermines Aman's core promise of 'hidden luxury and privacy.' 2. **Outdated Facilities:** The room facilities are notably old. The showerhead couldn't regulate water temperature, forcing me to take a cold shower late at night. We had to contact the front desk the following day for maintenance. 3. **Lack of Proactive Service:** For butler service, guests need to proactively request contact information, and the response mechanism for basic needs felt passive. This is a significant deviation from the 'invisible' or 'seamless' service one expects from a luxury hotel. **Summary:** In conclusion, while the historical charm and location are definite highlights, the lapses in privacy protection, facility maintenance, and service details fall short of 'top-tier luxury' standards. I hope the brand can better understand and address the specific needs of its core clientele."

"A very distinctive hotel. The environment is quiet, the rooms are large, and the decoration is Chinese style, which is very grand. I booked 2 rooms of the same price, but the room layouts are completely different. I asked the housekeeper, and the housekeeper said that each room type of Zixuan is different. The housekeeper service is very thoughtful, especially when checking in, the room introduction is very detailed. Dinner was eaten at the hotel's Jiexianglou (one Michelin star, two black pearl diamonds), which was fine except that it was expensive. The hotel's breakfast is very rich, with Chinese, Japanese, Western and other set meals to choose from, which are thoughtful and rich. We are a family traveler, and Zixuan's environment, food and thoughtful service make the elders and children very satisfied, so it must be highly praised!"

"This was my second time staying at the West Lake State Guest House, and Liu Zhuang definitely has a better location than Wang Zhuang. It's also the largest, truly living up to its reputation as the big brother. The strolls through the gardens and along the lake with views are incredibly comfortable. The swimming pool and rooms are both in Building 8, but I didn't realize beforehand that you have to go through the lobby to get there. Walking through the lobby in my swimsuit and robe felt a bit awkward. But what was even more awkward was that after my swim, a staff member told me they'd lost my room key that I'd left with them (they'd given it to another guest by mistake, who couldn't open their door and returned it to the front desk). They then asked me, still in my robe, to go to the front desk to get a new card. Apart from the security risk with the room key, the lack of service recovery for a mistake they made, and then expecting an inconveniently dressed guest to go to the front desk to clean up their mess, is simply not the service standard one would expect from a state guest house."

"Our stay exceeded all expectations! The front desk service was incredibly attentive and thoughtful. From the moment we checked in, we experienced professional and meticulous service. Olive and Jennifer at the front desk were always smiling and handled our check-in quickly and efficiently. Frank Su proactively upgraded our room and even provided complimentary welcome fruit. When we checked out, they helped us call a taxi and assisted with loading our luggage into the car. We absolutely have to give the front desk team a five-star rating! 🌟🌟🌟🌟🌟 Their service was warm and thorough, with attention to detail evident everywhere, making our entire trip feel exceptionally comfortable and welcoming. Next time we're in this city, we'll definitely choose this hotel again!"

"The Four Seasons Hotel at Hangzhou Centre truly stands out as a leading example among five-star hotels—a cut above the rest. The entire staff is exceptionally well-trained—courteous, attentive, and thoroughly professional. Special mention must go to Ms. Hou, the manager from Hong Kong, who was absolutely outstanding. She takes genuine care in ensuring every guest feels valued, and I often noticed her making thoughtful rounds to ensure everything was perfect. Her warm conversations with guests added a personal touch that made my stay truly memorable. The hotel is impeccably clean and thoughtfully designed, emphasising both comfort and elegance. Upon entering my room, I was impressed by how pristine and well-kept everything felt—almost as if it were brand new. And the towels—plush, luxuriously soft, and clearly premium—really summed up the attention to detail that sets this hotel apart. It’s that level of quality that truly makes the Four Seasons a standout, even among the finest hotels. Highly recommended! 👍"

"Great location. Nice room layouts. Very good breakfast. There is a mall across the street with everything you might need. Also, the area has alot of nice walkways that are like mini-parks. Great for hitting 10,000 steps. The breakfast has all the high quality standards, such as smoked salmon, omelettes and more, but they also had a few local delicacies that were brought to our table. One surprise was that the package we bought included a dining coupon. I ordered it out of curiosity, and it was surprisingly very good."

"The overall experience was excellent and highly recommended. The service was a plus. The concierge, Berry, and his team were very helpful, and the housekeepers, Mia and Yulia, were professional. The lunch attendant was very attentive and deserves praise. The restaurant food was also above expectations. The hotel's soundproofing was a bit poor, but thanks to the high-quality neighbors, I slept very comfortably. Compared to my previous experience, the rowboat doesn't directly reach the hotel's pier. Also, doesn't SLH participate in any Hilton events? I couldn't find it on the official platform... Bulgari, owned by Hilton, is..."

"Lovely hotel in the middle of West Creek/ Xixi National Wetlands Park in Hangzhou. The hotel and service offerings are excellent, located in a very secluded spot away from the hustle and bustle, great for relaxation and enjoying the serene and tranquil surroundings. There is a small lake in the middle of the hotel, which I understand is owned and managed by the hotel. The views are wonderful and better than going to the famed West Lake (way too touristy and crowded). I think this hotel has a lot going for it, even though it’s not a known brand. I would say some things for improvement are as follows: Must, must open a spa. AmanFayun, Banyan Tree, Anh Luh and Four Seasons all have spa’s and they’re at roughly the same price point. This wasn’t a deal breaker for me, but for some people this would put them off from booking here. Gym. This place needs an on-site gym for obsessed exercise freaks like me (and other health obsessives that want to go to an all-inclusive resort). Also, with the yummy high calorie food offerings in the restaurant, I would like to work those calories off and not worry about getting home fatter than when I left! Restaurant – Excellent service from the wonderful manager, who I forgot to ask her name and all her staff. Very good manners from all the staff, very quiet voices, barely can hear them speak amongst themselves. However there needs to be more of an international offering for people that visit from outside China (US/ Europe, India/ South East Asia/ Gulf countries, who all would probably stay here in the future). There should be another restaurant that offers international fayre, as well as the traditional Chinese restaurant, so both sets of visitors are catered for, and more choice is always good for people that stay longer than 3 days. And vegetarian/ vegan options would be very appreciated. The “Savoir resort” is not mentioned on Didi maps or on Baidu maps, and the Chinese name bears absolutely no resemblance to the English name 杭州所见 – 西溪度假酒店. Foreign people may have problems finding this location on their maps/ getting here without help (the less help that is required, the better). The two top-end rooms (6999 yuan a night and 15,000 yuan a night) cannot be booked on 携程 （Ctrip） or Trip.com. I think there should be 5 – 10 pictures on the site showing these rooms as bookable. I take a long time researching a hotel before booking, so the more information available, the better. The boat trip in the hotel is way better than the boat trip offered outside the hotel. I really enjoyed it, but I don’t think many people use it, which is a shame of a great resource. The fact this hotel has its own private lake is something that makes it stand out from the other hotels. PS , I cannot upload my videos of the boat trip inside the hotel's lake because the file is too big :'("

"This is the newest five-star hotel near Xiling Bridge, and one of only two in the area with a pool (the other being Qiushui Villa). It's perfect for lotus viewing, and the pool is absolutely stunning – I loved it. The service was excellent. It's definitely worth experiencing. I really enjoyed the interior design; it's compact yet exquisitely refined. The room comes with a generous selection of complimentary beverages, which is a nice touch, but as I don't drink, I honestly would have preferred a slightly lower room rate. Both the afternoon tea and the Shenshi tea service were very pleasant. Overall, a truly relaxing hotel getaway."