5-Star Hotels in Zhejiang, China

The location is superb, the environment is first-class, and the views are excellent. I stayed on the 12th floor with a lake view, overlooking Taihu Lake, which offered a fantastic perspective (though sometimes the wind was a bit strong, so I couldn't stay on the balcony for too long). The hotel's decor is magnificent, and facilities like the swimming pool and gym are good. Breakfast was plentiful and varied; it rotated during my two-day stay. The room itself was generally acceptable, but the carpet was a bit old, and there was a noticeable damaged spot that hadn't been repaired. Service was hard to describe. After check-in, a butler added me on WeChat and I told them I wanted to check in around 1 PM, and the butler said they would relay the request. However, at the front desk, I was told the room wouldn't be ready until 3 PM (though in reality, it was available a bit earlier). A fruit plate was delivered after check-in. My Trip.com order included a daily dining package. The front desk staff seemed to misinterpret it, telling us it was one package per order (we stayed for three days and two nights). I must praise Trip.com; after communicating with them, the hotel reluctantly agreed it was one package per day (meaning two packages for a three-day, two-night stay) and told me I could just go directly to the restaurant as it was included in the order. But did you think that was the end of it? When I went to Shuyu Chuan for dinner, the owner asked for meal vouchers, so it took a long phone call to sort it out. The next day, before going to Mian Baifu, I first went to the front desk to get vouchers and mentioned the issue at Shuyu Chuan. The front desk still didn't give me vouchers, saying I could just go directly. And sure enough, the same thing happened; the owner also asked for vouchers, leading to another ten-minute phone call. I've never seen such service at a five-star hotel. If they were so unwilling, why didn't they just cancel that bundled order? Furthermore, regarding the package issue, it was me who called Trip.com to coordinate and resolve it, yet the butler on WeChat still acted as if she had helped me obtain some special privilege. The order also included a daily entry to the 25th-floor Xuan Bar (starting at 7:30 PM, including two soft drinks and snacks). I must commend the staff there; the Xuan Bar also had a pool table, and we had a great time.

The Shangri-La Yiwu is the best hotel I've stayed at recently. The breakfast, in particular, was abundant and delicious, and the service was excellent. Miss Yin was especially outstanding. I'll definitely be back to stay here again.

Good accommodation choice if you want to stay nearby West Lake, yet away from the crowd. Just turn a corner to the left, and you will reach West Lake in 10 mins. Turn to the right, round the corner and the whole street is full of eateries on both sides. The hotel is clean and superb service from the reception. Enjoy a warm soak in the bath tub during this cold weather. Everything provided for, all the basic toiletries and even bath salt. Sleep was good in the spacious king sized bed. Because of the cold season, the heater was turned on, but there are two small windows which were opened to ventilate the air. (You cannot close the windows though) The buffet breakfast was on the top floor, you can see West Lake from here. Wide selection of Chinese and international food. Would definitely recommend this for a short stay in Hangzhou, and you mainly just want to explore the West Lake area.

I stayed for two nights in total. On the first night, I checked in quite late. They assigned me a room on the second floor of Building 8. I immediately felt it was very inconvenient, with no elevator, dragging luggage and a child. Luckily, a hotel staff member helped me carry everything up. The room facilities were outdated, and I found the room door was damaged the next day. The decor was very old-fashioned. However, I must say the service was excellent. On the second day, I discussed it with the front desk, and they helped me move to a room on the second floor of Building 6. The interior design and facilities were definitely upgraded, and there was an elevator. The second room was much more satisfactory!

My friend and I visited Ningbo to watch a movie, and it was my first time staying at a Shangri-La property. We booked a room with Horizon Club access (executive lounge), and I have a few honest remarks for everyone's reference: 1. Service: Before check-in, no concierge contacted me regarding my needs, which was quite surprising. Other hotels in Ningbo of a similar price range that I've stayed at, like the Sheraton and Hilton, always contact guests in advance. Even after checking in, there was no WeChat contact from a concierge. To request room service, I had to either scan a QR code on the table or make a phone call. 2. Check-in: Since no one contacted me beforehand, I had noted my check-in preferences in advance, hoping for a room upgrade if available. In the past, on Ctrip, there were two scenarios: either the hotel would reply saying an upgrade depends on same-day availability, or they would confirm the upgrade. This time, I received a confirmation that the upgrade was arranged. However, upon check-in, it wasn't mentioned, and the room assigned had a musty smell with a locked window that couldn't be opened for ventilation. My happy expectations quickly soured. I think it's better to just say upgrades depend on availability rather than making a promise and not delivering; it's truly astounding. 3. Package: The package included K11 consumption vouchers, but again, no one informed me how to use them. I eventually had to go down to the front desk to ask. Moreover, they couldn't be collected at the hotel; I had to go to the mall. Once there, I was told that tickets for tomorrow's movie could only be booked on the same day, making my trip a complete waste of time. It was truly awful. 4. Horizon Club: The Horizon Club was the only highlight of this stay. The ladies at the lounge were all smiling and attentive, and the view was excellent. Happy hour was incredibly rich and filling, the best I've experienced in so many luxury hotels over the past two years. Breakfast was also very good, with all the expected food categories available. To sum it up: If you're coming for the food and scenery, go for it. Otherwise, I'd say skip it. And it's best to book a room with Horizon Club access, or you might experience poor service like I did this time. What's even more ridiculous is that while I enjoyed good service at the Horizon Club, my friend, who isn't a Shangri-La member, was pressured into applying for a membership card. It's truly a bittersweet moment. Given this attitude, they might as well set up a proper concierge service.

The hotel's location is great, and the views are truly wonderful. The children's play area is more suitable for younger kids. We happened to check in when the hotel was hosting a competition, and it was a mess...kids running everywhere with no one to supervise them. Breakfast was decent, neither good nor bad. However, this is the first time I've checked into a hotel where they didn't confirm any specific information with me – no mention of whether I'd booked breakfast, or the breakfast times and location. Our room was missing essential toiletries upon check-in, and after we arrived, we had to wait several hours before being told a room was ready. So, why were essential items missing after such a long wait? The service definitely needs improvement.

Booked a suite at the Hilton Jiaxing via Trip.com, and the experience far exceeded my expectations! Upon entering, I was immediately impressed by the expansive space. The living room and bedroom were distinctly zoned, and the floor-to-ceiling windows offered a picturesque panorama of the city skyline blending with the serene lake. With the lights on at night, the ambiance was absolutely captivating. Every detail in the suite showed thoughtful consideration: the bedding was cloud-soft, allowing me to drift off to sleep instantly. The bathroom featured a modern wet/dry separation and an oversized bathtub, perfect for soaking away a day's fatigue. The mini-bar was well-stocked with a great selection of drinks, instantly making it feel like a cozy home away from home. The service was simply impeccable. Duty Manager Cathy provided a flawless response to all requests. Check-in at the front desk was quick and efficient, and room service was incredibly prompt – when I requested an extra pillow in the evening, it was delivered within minutes. The breakfast the next day offered a huge variety, with both Chinese and Western options – definitely a must-try! Whether for a business trip or a family vacation, this place offers a perfect experience. It has already been added to my go-to list for stays in Jiaxing!

The location is great, with a sightseeing bus stop right outside the hotel. The nearby Lotus Square is a regular spot for street performances during the theater festival, and it's also very close to the market. It's only a few minutes' walk to Sun and Moon Square, where there are plenty of dining options. The hotel has a classic style, but the basic room type is a bit small.

I had left a note during booking requesting a quiet, south-facing, non-smoking room with a nice view. To my surprise, Vivian from the hotel specifically reserved a room that met all my requests. A big thumbs up to her! Because I had to wait a little while, she even upgraded my breakfast for three days. The cleaning lady noticed I had washed my socks and specially left me some laundry detergent. She also neatly folded my child's pajamas. Many small details made me feel incredibly welcomed and warm. Staying at the Radisson Blu made my Hangzhou trip very enjoyable, highly recommend staying here! I'll definitely be back next time!

I recently stayed at the Marriott Executive Apartments, and my experience was extremely disappointing. I booked through Trip.com, which clearly stated that all guests from all regions and countries are welcome. However, upon arrival, the hotel failed to inform me of a discriminatory local policy that caused significant problems during my stay. Late at night, the police came into my room unannounced, creating a highly stressful and uncomfortable situation for both me and my partner. This was not only an invasion of privacy but also caused emotional distress. At no point during booking or check-in did the hotel provide any disclaimer or warning about such policies that could affect guests. For a global brand like Marriott, I expected professionalism, transparency, and care for guests’ safety and dignity. Instead, I felt misled and unsupported. If the hotel is aware of restrictions that may impact certain guests, they should be upfront about it before booking, not leave travelers to face such distressing surprises. I will not be staying here again and cannot recommend this property to others. Clear communication and respect for guests are basic expectations, and unfortunately, this hotel failed on both.