VvanillamilkshakeI have many good things to say about this hotel but I must say that no other hotel beats their hospitality and warmness.
On the day we arrived, we were paused from moving to listen to the manager’s introduction of the hotel and what to do if a certain situation arises. Ultimately, the briefing the manager gave us showcased the highest level of care, security, and sincerity which really made us feel at home despite staying here for 3 nights. Since there was renovation works being completed beside the hotel, we were given complimentary breakfast and a 60 minute massage. Without fail, the breakfast always appeared on our table at the timing we wanted and it is always absolutely scrumptious.
During our stay, we had troubled the staff a lot - mostly because we were afraid of some small flies and occasionally bees but there was a time a spider just suddenly appeared and we went to find the staff. The moment I told the staff about this while my girlfriend was hiding underneath the bedsheets, the staff (and i’m not joking) literally jumped off his seat and ran to get his equipment and ran to the Villa we were staying at. Within 5 minutes, the spider was sent to heaven and we got to have, yet another lovely night’s rest. By the way, this was at 10:30pm and it did not even caused any trouble to the staff - the staff even made sure to spray some pesticide at dark corners and possible areas bugs may hide/nest. I’m not saying this hotel is infested with bugs, but since we are living on an island, a tropical one, there’s bound to be some. For those worried about bugs the common ones are just lizards and they are a safe signal as they are proof that all the bugs have already been eaten by them.
On our last night, we went to get a spa and after the spa, we paid 700,000 IDR for 2 people for 90 minutes, directly to the massage therapists. On the way down the stairs, I could hear the staff running to us and making sure if we had paid yet or not. At first I was puzzled, but seeing the worried look and sweaty face of the staff made me realise something wasn’t right. We informed her we had paid 700,000 IDR already and she told us there is a 50% discount (-350,000IDR) that should have been given. After this, she immediately ran up to the rooftop from the 1st floor to get the refund back from the massage therapists. After that, we were so touched we tipped her and continued off to get a good night’s rest. On the day we checked out, our laundry may not have arrived on time, but thanks to the hotel they rushed it and ensured it was washed, dried, ironed, and delivered to our doorstep 3 hours before we checked out.
In a nutshell, please come to this hotel/villa if you are playing near Jimbaran - such as the Jimbaran Beach for a nice lovely dinner which we went for or to the Uluwatu Cliff to take nice pictures on the beachside or enjoy a wonderful meal on the cliffside at Malini. I hope this review helps!
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