Family Hotels in Markham

"I really enjoyed the pool and the cuzzi in my room. The problem is trip.com advertised the wrong room picture and confused king with queen so I was expecting something else. I don’t like how the eggs and meats are an extra on the breakfast. There are no real options other than bakeries and cereal. I enjoyed the juice part. I drank a cranberry cup"

"As an Marriott brand, it is always provide professional service. But one thing i need to mention is that their working efficiency need to improve. I contacted them for some requests but I didn't get their reply on time and didn't give the feedback whether provide or not as an famous international brand hotel this is not professional even spelling the wrong name of mine. It's ridiculous if you didn't clear you can ask me to make sure us right and you can check t my email and reservation in PMS. There were not too much choice for vegetables and fruits during breakfast time which is not fit the Marriott brand breakfast standards. I really didn't recommend this hotel. Service quality is normal."

"The service was okay, and the employees seemed responsible and helpful. The room was acceptable, but it was not the cleanest compared with other hotels I have stayed at. There was also some smell in the washroom, so I believe there may be an issue that needs attention. The breakfast was basic. There was no hot food included unless you paid extra, so it depends on how you evaluate the value. However, the restaurant for lunch and dinner was quite good, and the food quality was worth trying. Overall, it was a decent stay, but cleanliness and the washroom smell could be improved."

"Hotel its clean no smell looks like new but not has lift we need to up and down our lugage. Breakfast its ok all the same things not change its simple breakfast. The reception its not really friendly its very serius."

"The sofa bed in the room was too soft. It was better after we took the mattress off and put it on the floor, so you might want to consider that if you plan to use the sofa bed. Overall, it was still okay."

"Hotel is located quite centrally to places we need to visit. Supermarkets and restaurants nearby. Love the complimentary breakfast and the self serve laundry is critical for the long trip. Second time staying here this time and will surely come again."

"Overall, my stay was quite disappointing due to several maintenance, comfort, and service issues that significantly affected the experience. The air conditioning was not functioning properly. There was no proper fan speed adjustment, and only one vent in the room and hallway. Because the thermostat was positioned directly under the vent, it kept switching off frequently, leaving the room uncomfortably warm at night and making it difficult to sleep. To make things worse, the hotel conducted their annual fire alarm testing over two full days during business hours with frequent on-and-off alarms. After long hours of travel, this made it very difficult to rest or sleep properly. After I complained, they offered to move me to another floor; however, that floor was also scheduled for the same testing in the coming days. Later, they only provided a courtesy letter. The kettle in the room was in poor condition with heavy calcium deposits, and when used, particles were floating in the water, making it unhygienic and unusable. In the bathroom, the power point was not working, which added inconvenience. The main rotary entrance doors were also not functioning consistently and were often switched off, which felt unprofessional for a hotel of this standard. There was no bellboy available on arrival. I had to bring a trolley myself and unload my luggage from the taxi. At night, there was noticeable water dripping and drainage noise, which disturbed sleep. Breakfast was very limited with basic options and lacked variety. Overall, the building feels very old and poorly maintained, and several areas need urgent attention to improve guest comfort and service quality."

"Clean and tidy. Value for money. Location is excellent. Just adjacent to highway 407. Several retaurants right in front of the hotel within walking distance."

"During our stay the hotel us under renovation. We stay at Ground Floor. Even though we have a window, we had to put the curtains up all the time. And the swimming pool and gym were not available most of our stay. House keeping was provided only twice a week and only once a week the house keeping was for entire room. However, after each house keeping, some of the amenities in the room were missing. One time we were left with 1 coffee mug for the two of us. Another time one garbage bin was missing. Breakfast was good, though. On weekends the breakfast was served from 7:30am instead of 6:30am during the weekdays. One Saturday we had to leave at 6:45am to join a tour so we thought we'd have no breakfast. But then we came across the staff in the restaurant and he heated up two burgers for us to bring along. We are thankful for his help. There was no eating places around. That's một very convenient."

"I saw a charge on my credit card after I checked out for a few days. I didn’t receive any notification at check in or check out or by email so I called the front desk. He told me the charge was due to a change in tax rate and will email me a receipt but up to the moment I wrote the review I still haven’t received anything."