Mountain View Hotels in Lanzhou

"I booked a room with three meals included, and the overall experience exceeded my expectations! I was in a hurry at lunchtime and missed the dining hall, but the hotel thoughtfully packed a meal box and delivered it directly to my room. I expected typical takeout quality, but the dishes were surprisingly delicious, with excellent color, aroma, and taste, completely changing my perception of hotel packed meals. The dinner selection was incredibly rich. The fresh and savory tofu and egg soup, along with the chewy noodles, were particularly to my liking. The breakfast the next day was an even bigger surprise; the authentic beef noodles were full of flavor, and there was even a self-service mala tang station where you could cook your own, which is truly rare for a hotel breakfast – a definite highlight! The hotel's amenities were also a big plus. The sofa was soft and comfortable, and the bed provided an excellent night's sleep. In particular, the shampoo and shower gel in the bathroom were very pleasant to use. The above are the commendable aspects of the hotel. Below are what I perceive as shortcomings and issues, with the second point being the most prominent. Based on my actual stay, I would like to offer the following formal suggestions to the hotel general manager: 1. **Regarding optimizing dining session timings:** I previously provided feedback to the front desk about the excessively short lunch and dinner durations. The front desk responded that, due to the hotel offering three meals and for internal workflow coordination, dining times needed to be compressed. Thus, both lunch and dinner are set for one hour (lunch 12:00-13:00, dinner 17:30-18:30). Based on my travel and accommodation experience across more than twenty provinces in China and five continents abroad, there are many four-star and five-star hotels that offer three meals. In such hotels, lunch service typically runs from 11:00-13:30 or 14:00, and dinner service from 18:00-21:00. None of these hotels shorten guests' dining duration simply because three meals are included. The hotel's current dining schedule makes it very difficult for guests who use the hotel as their first stop for a trip and need to visit attractions to return for meals on time after sightseeing, greatly impacting their experience. I suggest the hotel refer to industry standard service practices and consider guests' actual travel needs, either by appropriately extending lunch and dinner service times or by flexibly adjusting them to better meet the diverse needs of different guest segments. 2. **Regarding standardizing meal clearing procedures:** During the self-service dinner, the hotel had issues with non-standardized meal clearing procedures. Firstly, before clearing, there was no advance notification to guests present, nor was there an inquiry about whether they needed a final round of food, which is expected of a four-star hotel. Secondly, with only one minute left until the scheduled clearing time, staff hastily began clearing tables and removing dishes, leading to a somewhat chaotic scene. Thirdly, some service staff were observed directly taking food from the buffet with their bare hands and scrambling for leftover dishes in the serving area. This behavior severely violates the service etiquette standards of a four-star hotel and significantly harms the hotel's brand image. I recommend that the hotel strengthen professional etiquette training for its service staff, clarify the meal clearing procedures and standards, require staff to notify guests in advance before clearing, and only begin clearing systematically after guests have finished their meals. Simultaneously, it is crucial to regulate employee conduct during duty to prevent such incidents from recurring. 3. **Regarding enhancing breakfast food quality control:** The bread and pastry section at breakfast had noticeable issues with taste and texture. The toast was dense and dry, hard as a rock, and other pastries also tended to be dry. This is likely due to ambient temperature and storage methods. I suggest the hotel optimize food storage conditions, adjust food supply quantities in real-time according to guest flow, promptly replenish with fresh items, and regularly check the taste and quality of food to ensure guests receive a high-quality dining experience. 4. **Regarding amending review reminders:** While the hotel's attitude of valuing guest feedback and actively seeking service improvements is commendable, the act of calling guests after they have checked out to urge reviews is absurd and impetuous. I checked out at 11 AM, and that same afternoon, while I was still on my way home and hadn't even rested, I received a call from hotel staff at 5 PM, pressuring me to write a positive review. This practice easily causes guests to feel rushed and bothered. I suggest the hotel cease this unreasonable behavior. Writing a review is not an obligation for guests. If the purpose is service improvement, most guests would accept a formal call, not one solely aimed at soliciting positive reviews. The above are my formal suggestions. To Hotel General Manager Yao Aihua"

"The room was elegant and clean, with a beautiful layout. The bathroom had a separate shower and vanity, which was very convenient for friends staying together. The floor-to-ceiling windows offered a view of the interior at night, and you could sit by the bay window and take some great photos. The service was superb! Highly recommended!"

"Very good, it's my favorite hotel. The weather has been very good recently. It's very convenient to take the baby out for dinner and sightseeing. The bus, subway and taxi are very convenient. The service at the hotel front desk is also very good. The breakfast is also great. There is millet porridge in the evening, which is also great for the baby."

"The hotel is in an excellent location. The service of the room service staff is impeccable. In the standard room we stayed in, the floor service staff Ma Huan helped us merge the beds together and added a quilt. Thank you very much! The room was cleaned very cleanly and the front desk was also very considerate. Highly recommended to everyone!"

"這次入住全季酒店的體驗全程超舒心，前台接待熱情周到，辦理入住的速度特別快，還細心告知了電梯位置、早餐時間和周邊的便民訊息，服務特別暖心。房間收拾得一塵不染，無任何異味，床品柔軟親膚，睡起來特別安穩，衞生間乾濕分離設計很實用，洗漱用品配套齊全且質感在線。房間隔音效果超棒，室內的燈光、空調等設施操作便捷，各項功能都完好。酒店早餐品類豐富，熱菜、麪點、粥品、飲品一應俱全，口味也很合心意。整體環境雅緻安靜，性價比特別高，不管是商務出差還是休閑旅行都特別合適，下次來肯定還選這家，真心推薦給大家！"

"The service of Xiao Wang at the front desk is very good, very serious, positive, take the initiative to help us solve problems, good communication, good efficiency, serious work, and good environmental sanitation, good location, worth staying"

"Come to Lanzhou to play, the hotel stay experience is very good! The room was spotlessly clean, the bedding was soft and skin-friendly, and there was no odor in the bathroom. The house is equipped with a whole-house smart system. The view outside the window adds a lot to this stay. When I stand in front of the window and look into the distance in my spare time, I feel completely relaxed. The attitude of the hotel staff is also very good. From the front desk check-in to the room service, everyone is enthusiastic and considerate, making people feel very warm. It's really worth it to enjoy such high-quality service and accommodation at this price. I will stay here again next time I come here!"

"This trip to Lanzhou Anning Atour, the experience is great! The location is excellent, the surrounding transportation is convenient, the taxi is very convenient, there are various food and shopping malls nearby. The room was clean and tidy, the decoration style was what I liked, the facilities were very complete, the bedding was comfortable, so that I could sleep well every night. The hotel staff are very warm and friendly, from the front desk check-in to the cleaning aunt, the service is very intimate and responsive. The breakfast is rich in variety, both Chinese and Western, and the taste is very good. I will choose this hotel next time I come here. The only problem is that the elevator is very anxious."

"Must give this hotel full marks! The sanitary details are super in place, the bathroom has no scale, even the mouthwash cup has been sterilized, and the living is particularly safe. The breakfast is rich in variety, the freshly cooked noodles and fresh fruits are awesome. When I returned to the hotel at night, the cleaning aunt also left the night light intimately, and the details were full. Very cost-effective, recommended to all friends who come to travel!"

"Overall, it was a near-perfect stay. From the location, service, cleanliness, attention to detail, and value for money, it was flawless and definitely worth remembering and repeating. The only downside was that the staff informed me there was no air conditioning upon check-in, but the temperature was just right. They brought me a welcome fruit platter after check-in, which was wonderful! The bedding was comfortable, just what I wanted. The location is excellent; the subway station is right outside the hotel, making it convenient to go anywhere. I really don't recommend driving; it gets very crowded outside. Park your car in the parking lot for two days before using it again. The free parking is super convenient. When I left, the staff even helped me with my luggage! I really loved it. I'll definitely stay here again."