"Ugh... I rarely leave bad reviews, but this time I was looking for a hotel near home to relax, and well... besides the friendly lady in the lobby on the first floor, I saw no other service. Nine out of ten negative reviews for this hotel are about service issues... I woke up past 1 AM, and the mini-bar only had two bottles of iced water. I can't drink cold water right now, so I first tried calling the hotel's landline, but it didn't connect. Then I used my own phone. I called for 56 seconds with no answer... I called again and someone finally picked up. I asked for two bottles of water and a set of toiletries, as I'd broken my comb. She said, 'Okay, I'll send them right up,' so I waited and waited. I waited until 6 AM when I went downstairs for breakfast, and I asked, 'Where's my water? If you couldn't send it, couldn't you have told me? I could have ordered takeout myself, is that so hard?' It was past 7 AM. I called again, and my mineral water finally arrived, but the cleaning lady, I don't know if she had trouble understanding or if I had trouble explaining, brought two bottles of water. I asked for a *set* of toiletries, and for such a big hotel, a 'set' of toiletries was just two toothbrushes...? Seriously? Am I asking too much, or is my communication skills really that bad? Also, at 1 AM, I ordered fried rice noodles with a note for extra spicy and strong flavor, and it arrived tasting like it came straight from the freezer... Honestly, I think if you can't do something or deliver it, you should tell me beforehand. I could order takeout myself! I waited six hours for two bottles of water and fell asleep, and a 'set' of toiletries was just toothbrushes... sigh. If you're looking for a hotel for photos, maybe consider it, but if you're looking for service, I'd suggest skipping it. I'll be sending an email later too, hoping they improve. I won't forget waiting six hours for two bottles of mineral water, lol..."