SStonichnayaMy first stay at Mercure Hangzhou Fengqi Road was very pleasant overall!
First, the location is excellent, right near Fengqi Road, making transportation incredibly convenient. There are plenty of dining and shopping options nearby, and it's easy to hail a taxi. It's only about 2km from West Lake Scenic Area, which is great for anyone visiting Hangzhou for business or leisure.
The room was spacious and bright, spotlessly clean, with soft and comfortable bedding. The soundproofing was also excellent, allowing for a very quiet and restful night's sleep.
The toiletries were of good quality too; though not a big brand, they left a subtle citrus scent, and my hair and skin felt smooth afterward.
The bathroom featured a smart toilet, and the shower had excellent non-slip measures and grab bars, with plenty of hot water – very senior-friendly!
What impressed me most was the service. Both the front desk and housekeeping staff were warm, attentive, and polite, with quick response times, making me feel right at home. When I checked in, I emphasized that I needed a non-smoking room, but upon opening the door, I found a strong lingering smoke smell from the previous guest. I reported this to the front desk, and they immediately moved me to another room on a higher floor. The security guard on the first floor was very responsible, carefully verifying visitors' identities. The housekeeping ladies always greeted me with a smile.
The breakfast restaurant, though not large, offered a rich variety of fresh ingredients, catering to different tastes and needs from both north and south.
Areas for improvement:
1) I wanted to go to the gym but found the door locked.
2) The hotel lacks a service elevator, so guests and staff share just two elevators. Sometimes, due to goods being transported, the wait for an elevator can be quite long.
3) The rooms do not provide an iron and ironing board. If you need to iron clothes, you have to go to the laundry room on the first floor, and there's only one in the entire hotel. This is very inconvenient and not user-friendly.
4) In the 11th-floor room I initially stayed in, the lettering on the bedside phone was faded. When I wanted to report the smoke smell to the front desk, I didn't know which button to press. I had to use my mobile phone to call the hotel. I suggest the hotel replace the phones and clearly label the buttons, or provide a small card on the bedside table with the service hotline information.
5) The bedside lamp and overhead light in the room couldn't be controlled separately, and there was no night light. Turning on the light in the middle of the night would disturb anyone else in the room, but without it, you'd be fumbling in the dark and risk falling.
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