Hotels near Laphto Mall, Addis Ababa

We stayed in the DoubleTree Hilton Addis Ababa as part of a two-day layover. A hotel shuttle bus transferred us from the airport, which took around five minutes, so very convenient. (We were expecting a hotel rep to greet us at the arrivals hall, but you need to exit the airport, go to the car park and find the bus.) The hotel is in a brightly-lit location; it's nice, clean and modern. The service is excellent: we received a warm reception and checked in swiftly - important if you're arriving late at night. The service at breakfast and elsewhere was equally excellent. Thank you! Unfortunately, the restaurant was closed but we ordered room service, which was OK. The room facilities are very good: comfy bed/pillows and a good selection of amenities. The biggest issue is the shower: there was no hot water, so we had to ring for help. Someone came quickly, but it wasn't ideal especially as it was very late. The same thing happened throughout the rest of the stay. Also, the water from the shower overflowed onto the floor and, unless stopped with a towel, continued through into the room. Given that this is a 4/5-star hotel, this isn't acceptable. If the DoubleTree could resolve this, it would be the hotel of choice.

This service is absolutely terrible, truly awful. If you want to order room service and pay with cash, you have to go down to the front desk first to pay, and then the front desk notifies the restaurant. I tolerated that. But when I got to the front desk and explained why I was there, as I was about to pay, they asked me where the cash came from and demanded proof. I told them I got it from the bank earlier, but I'd already thrown away the receipt. Since I couldn't prove it, I couldn't order food. Seriously, I'm not paying to stay in a hotel, I'm paying for torture! What happened to the spirit of room service? And then, when my friend went up to help me with my luggage, they demanded to hold onto my friend's passport at the front desk. I was furious and told them they had no right to detain my friend's passport. They righteously claimed it was for safety. I retorted that there are many ways to ensure safety, so why choose to seize a passport? This stay was an incredibly bad experience. Their service doesn't even come close to hotels like Hyatt, Marriott, or Tulip. Some of the staff even seemed arrogant and stuck-up. I will never stay here again.

Very nice and friendly staff and good breakfast options.

Great hotel with plenty of amenities. The location is convenient, the staff are friendly and helpful, and the food is excellent. I’d definitely recommend staying here when you’re in Addis.

It is better than I have expected. The hotel is new, rooms are nice and clean. Free shuttle to airport. But there are some disadvantages: - location is not good - there are no gym, spa or swimming pool - late check out after 6 was not possible even after we paid extra (half of the daily cost)

I stayed with a work colleague and friend at Sunland International, and the experience was truly remarkable. The location was excellent, and the area was vibrant, with plenty of people around, which we really appreciated. The best part of our stay was how friendly and helpful the staff were, without exception. A special mention goes to one of the staff members, Mr. Desi Wale, who was a true gentleman and assisted us with everything we needed. He was highly professional, courteous, and respectful, and his genuine smile and care made our stay even more enjoyable. If I were to return to Addis Ababa, I would certainly choose to stay at this hotel again, given how well we were looked after by the friendly staff.

Excellent budget hotel very near the airport. Free shuttle service to and fro from airport. Please whatsapp them for shuttle service. 24 hour restaurant with a fairly extensive Ethiopian and Western menu. Good breakfast. No complains about the room or bed.

Some staff were good and front desk manager during the day but it's poor over the phone in the night and restaurant waitress. Couple of days we asked staff simple stuff, like butter and we was told, there's no butter and almost everyday breakfast it was the same except on Saturday, they provided samusas. There breakfast is very heavy 😕 😫.. rice, anjera eithopian pancake with mixed with eithopian spice sauce, different bread, mixed cooked vegetable, cooked cabbage, cupcakes, cakes and arabian beans and cold porridge make with water and one choice of cereal. The room is big but the cleaning is not good and we found cockrach but we already informed the front desk manager. Overall poor service, poor quality of food and poor cleaning.

The front desk clerk and the boss were very welcoming. Since we didn't speak the same language, the clerk spoke very good English and helped us explain in detail to the driver where we were going, making us feel like family!