Hotels near Next21 Observation Lounge, Niigata

The hotel itself is quite nice, and the service at the reception desk was excellent. The staff in person were polite and genuinely tried to help with anything I needed during my stay. However, I was very disappointed with the phone service. When I called the hotel and spoke in English, the call was hung up on me. I tried several times and the same thing happened. It did not seem like the staff member on the phone was willing to assist or find a solution. This left a very negative impression. As this is an “International Hotel,” I expected at least basic English communication or an attempt to assist rather than disconnecting the call. I already informed the hotel about this issue and I sincerely hope they improve their phone service permanently. Additionally, the hotel is located 10 mins by walk from the city center so you will likely need to take a taxi to travel around. Overall, the in person service was good but the phone communication experience needs serious improvement.

Location: Super convenient! It's connected directly to the station building, so you can walk through a passage from the station straight to the hotel elevator without even stepping outside. The only minor inconvenience is a set of stairs you have to go down before you reach the glass doors to the hotel elevators. Facilities: The room was a bit small; I couldn't really spread out my luggage. Other than that, all the basic conditions were met. For the price, I can't really complain. Oh, and the corridor outside the elevators is really beautiful and green.

Very nice hotel. Very comfortable, rooms very nice. Lots of choices of restaurant within the hotel. It's a bit of a walk from the Niigata train station (10mins?) so if it's cold and snowing, maybe abit more challenging, but on a nice weather day, it's a pleasant walk. Staff are super nice. I requested more pillows and towels, and were brought to my room very quickly.

Friendly and helpful staff. Hearty complimentary breakfast. Would be better if bottle of water were offered in the room.

It was a convenient and easy to understand place just across the road station and footbath. The cleaning was well done and I was able to spend it comfortably. The food was delicious. Especially the breakfast buffet was good. I think it is a good hotel in Cospa. It was good that the large communal bath was large, but I wish it was a hot spring of a more habitual type because the hot spring was tasteless and odorless.

Nice hotel withe rooms of various sizes. For me it was spacious enough. Bed was comfortable, would have liked one more cushion. Room was clean an I liked that i could open the window. It was quite hot in the room because the heater was turned on. Even if i turned it off hot air came out. Room was clean and had everything i needed. You can also get things at the front desk. Breakfast was buffetstyle and really very good with a lot of choises, both Japanese, local and western. Location was very convenient near the train station. About max a 5 minutes walk. Near the hotel there are a lot of places to eat or have a drink. At the station is a shopping mall.

My son and I stayed one night in the cheapest room without meals. It was an old inn, but it had an open-air bath and was not too bad. There were three smoking areas, and from the smoking area in front of the large bath we could enjoy a leisurely cigarette while looking out over the garden.

I've not ever stayed Dormy Inn and this was the first time. It was very nice and impressive. Good onsen and clean facilities. I will try to find Dormy Inn chain near the places I plan to trip to. Thank you so much for the nice services the hotel provided.

Clean and comfortable, very suitable for family travel, parking is also convenient. In short, it is highly recommended for parents and children. If you drive in Xinyi, choose this one, the service is great!

The hotel's location is excellent, with a variety of great food options right next door. The breakfast provided by the hotel was also delicious. The service was attentive, and transportation was very convenient. Overall, a great experience! 👍