"I stayed at the Sotetsu Fresa Inn Higashi Shinjuku Station for my New Year trip to Tokyo. First, the good points: The location is great, very close to the subway, and there are Lawson and 7-Eleven convenience stores nearby, as well as plenty of restaurants.
Now, for the downsides: 1. I found a dirty towel in the bathroom (see picture 2), so the hygiene is a bit questionable. 2. The staff had me check in using a machine, and then, after pressing a few buttons, it prompted me to pay for the room again at the hotel... but I had already paid in Shanghai! So I had to start over, which wasted time. In the end, the staff just said 'sorry'... the service definitely needs improvement."
"It was close to the station and there were lots of shops around, which was great! The separate facilities for men and women made me feel very safe! The abundance of shower rooms was a big help!"
"The city center is really crowded, and it's a bit uncomfortable not being able to fully open my suitcase. However, the staff on the first floor are all very professional and have excellent attitudes."
"Easily access to shops and restaurant being in the Kabukicho area. It takes about 15-20 minutes walk to Shinjuku station. The size of the room for three peopleis is for Tokyo standard. Great tasty breakfast (Japanese and western) and amenities/tea/coffee are available to pick up at reception. Staff are friendly and received a welcome drink. Stayed for 3 nights and the hotel scheduled full cleaning of the room once. Fresh towels are available to pick up at reception."
"The location is fantastic, making it super convenient to get everywhere. This is my third time staying at this hotel! The breakfast area is pleasant and the food tastes good, but I wouldn't recommend adding breakfast if you're staying for multiple days, as they serve the same dishes every day. It's better to just buy it on the days you fancy it."
"Loved how nicely the receptionist greeted and the quality of the toiletries. However, the location is a bit far from the heart of Shinjuku and metro stations are considerably far. Besides that, the sound proofing of the room was poor as we can hear some strangers shouting/laughing on the 7th floorand the size of the room is way too small even for someone who is 175cm tall. I can’t even change my clothes in the toilet because of the extremely low ceiling."
"Great Location and very convenient.
Walking distance to train station
Lots of eateries and shopping around the hotel
Room is consider spacious for Japan standard
Toilet is split from bathing and it comes with bathtub.
Toilet light is little dim
hotel provide sleeping shoes, tooth brush and towels.
Room is clean but it only clean the room every 3 days. And towel can be changed daily.
No bell for the room
Staff speaks very good English and very helpful"
"I've forgotten the exact location, but I think it was about a 10-minute walk to the subway station and 10-20 minutes to Shinjuku's shopping area. However, it was pretty good value for money if you stay on a weekday.
This was my second time staying at a Toyoko Inn, and the fully self-service, contactless check-in using my passport at the machine was incredibly convenient.
Japanese hotels have very early check-out times, before 10:30 AM, and late check-in times, which gives them plenty of time for cleaning. This time, however, I noticed long hairs left by previous guests in many spots in the bathroom.
Because of limited availability, I could only book a smoking room. I don't smoke, but the smoke smell in the room was very faint, almost imperceptible. The room also came with a deodorizer spray, which you could use a few extra times yourself, which was a nice touch."
"Great Value Base Camp for Exploring Tokyo (5 Nights)
Just back from 5 nights at E Hotel Higashi Shinjuku. If you want a clean, functional, and incredibly well-located place to sleep, this is it.
The Best Part: The location is unbeatable. It’s a 1-minute walk to Higashi-Shinjuku Station (Oedo/Fukutoshin lines), making getting around effortless. Surrounded by convenience stores and right on the edge of the lively Kabukicho/Golden Gai area.
The Room: Typical Tokyo small, but spotlessly clean and well-designed. Comfortable bed, good shower, and a handy fridge. Daily housekeeping was a nice touch. Free Wi-Fi worked fine for browsing.
The Downsides: It can be noisy at night due to street traffic and sirens. Light sleepers will need earplugs. Rooms are snug, so don’t expect space to sprawl.
Verdict: A perfect ”home base” for a busy trip. Excellent value, great transport links, and all the essentials covered. Would stay again."
"Great hotel, good location, just a few minutes from Okubo/shin okubo station. Rooms were not bad, bigger than most room you see in Tokyo, but they are quite old.
They have a system where you have to leave your keys when you leave. Pretty good as this means I'll never lose the key!
Overall good hotel for its price. If you're just looking for somewhere to sleep, this is a great choice!"
Very Good
109 reviews
8.1/10
1 night
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9.2/10
Great
YYseraQThis hotel is super convenient, located close to both Ueno Station and Okachimachi Station, making it easy to get around. Plus, right across the street is the Okachimachi 'pedestrian street' with plenty of dining options. The Japanese-style standard amenities are great. I'd definitely recommend it to friends planning a trip to Tokyo.
GGuest UserThe twin rooms all face JR Station. We were initially given a room on the fifth floor, and it was so noisy we couldn't sleep at all. After telling the front desk, they kindly moved us to the eleventh floor, which we really appreciate. There's still a faint train noise, but it doesn't disturb our rest. Overall, the location is great and convenient for getting around.
GGuest User• located at the furthest exit from the Ikebukuro train station. have to walk about 10-15 minutes to get to the Yamanote line. the surrounding is also filled with a lot of sus shops, with girls standing around at night holding papers and shouting at men. if you’re a female they won’t bother you but if you’re a guy stay safe.
• at night can hear some shouting from the street as well.
• good; have Refa hair dryer, hair wash etc. there’s also a laundry machine, microwave, etc. which was really nice.
• space wise, I think that it is very spacious especially for a solo traveller with only one luggage but if you have two, there might not be enough space for you to open your luggage.
JJackyMy overall experience with this stay was quite complex, feeling more like a test of service management capabilities.
On the first day, the room cleaning quality was noticeably below expectations. The wash area, countertop details, and some amenities weren't clean enough, and the bedding wasn't tidied properly. From a housekeeping management perspective, this felt more like a failure in process execution rather than an isolated incident, and it definitely affected my first impression.
However, after I raised the issue, the hotel's recovery actions were prompt. In the following days, the room cleaning was significantly more standardized, with noticeable improvements in detail. This indicates that the hotel is capable of good service, but the initial day's execution standards simply weren't met.
In contrast, Trip.com's service experience during this incident left a deeper impression. The customer service proactively followed up, communicated efficiently, and handled the situation professionally. They were able to push for problem resolution from a customer experience perspective, demonstrating a mature platform service system. This level of after-sales responsiveness is quite high among current online travel platforms.
Overall Rating:
The hotel's hardware and positioning are fine, but there's room for improvement in service consistency, especially regarding the first-day delivery standards of housekeeping management. Trip.com's coordination and service performance in this incident, on the other hand, highlighted the professional value of their platform.
GGuest UserThough small, this hotel has everything you need. Its Ginza location is incredibly convenient, perfect for shopping or quickly getting to Narita Airport via the expressway.
What truly impressed me is how many features are packed into such a compact space. They have a coin-operated laundry and a large public bath. The room, which I'd estimate at about 20 square meters, even managed to fit bunk beds (1.2m/1.5m), making it very family-friendly.
A minor point is that since the hotel is directly above the subway, you occasionally feel vibrations as trains pass. This led to a funny moment when an actual earthquake hit at night, and I initially thought it was just another train going by!
GGuest UserThe hotel is in an excellent location, conveniently situated near Ueno station and a nearby subway station, making travel around the city very easy. One of the highlights of the stay was the thoughtful amenities. The hotel offers an onsen, complimentary soba in the evening, and jelly desserts, which added a nice touch to the overall experience. The breakfast was especially impressive-delicious and well worth the price. The room size(around14square meters) was impact but comfortable, suitable for 2 people. Additional blankets can be requested at the front desk if needed. The staff were friendly, always smiling, and very throughout the stay. Overall, I was very impressed with the hotel and had a great experience. The downside was the elevator, which can be slow and crowded during peaking times. However, if you’re staying on a lower floor, using the stairs is a convenient alternative.
GGuest Useremployees and amazing breakfast. They had many vegetables + yogurt + all kind of meats (I really liked the beef) - really worth it for 2100 yen per person. My only complaint is that breakfast ends quite early at 9:30.
It is very close to 2 metro lines (green and orange) so you can easily reach any place in Tokyo.
There is a non-stop 7/11 at the -1 floor (you can take the elevator and exit through the shop). It has a very easy to use and good exchange rate ATM.
The gym is like the typical hotel gym. Very small and with few dumbbells.
GGuest UserGood price for a capsule within walking distance of a JR station that reaches ikebukuro and Shinjuku pretty fast. Even has an onsen and sauna! Has a chill area to read manga and buy beer also. Staff also friendly and speaks English which is good to not get lost
Only downside is the baggage area is quite messy and feels a bit dirty
CCarey LoyCenturion Hotel Ueno was a complete disappointment, falling short of basic hospitality standards. The deception started right at check-in: the room was explicitly advertised and booked as a ”Casual Double Bed,” but what we actually received was a cramped single bed. This blatant misrepresentation immediately compromised the comfort of our stay.
The lack of care extended into the bathroom, which was a major letdown. The sink and shower area were marred by very bad, visible marks that made the entire space feel neglected and unhygienic. For a hotel that positions itself in a convenient location like Ueno, the absolute disregard for accurate room descriptions and rigorous housekeeping is unacceptable.
Some top places to stay in Tokyo are near popular attractions like Shinjuku City, Shibuya and Ueno—so you can quickly get to top landmarks and amenities you need.
What is the average price of a hotel in Tokyo for this weekend?
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