Located in Onna, Hyatt Regency Seragaki Island Okinawa is by the ocean, a 3-minute drive from Cape Manza and 12 minutes from Kise Country Club. This 4.5-star hotel is 9.5 mi (15.3 km) from Ryukyu Mura and 9.8 mi (15.8 km) from Blue Cave.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and shopping on site.
Grab a bite to eat at one of the hotel's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Full breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This hotel has 4 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 343 guestrooms featuring refrigerators and plasma televisions. Rooms have private balconies. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and rainfall showerheads.
"This was the second hotel we stayed at in Okinawa, and we were there for three nights. Since it was February, the outdoor facilities like the pool weren't open. The hotel felt relatively new and clean, but as soon as we entered the room, there was a strange smell, and the same smell was in the corridors and elevator. To me, it smelled like body odor… The first hotel we stayed at had a pleasant scent throughout, so it was really odd that this one had that body odor smell.
Regarding the service: we were on a road trip. When we drove up, a staff member guided us to the parking lot and helped us unload our luggage. My husband went to park the car while I went to check in. As I was queuing for check-in, my husband came to find me after parking and asked why our suitcases were left outside the hotel entrance with no staff watching them. I was confused too because the staff member had given me a luggage tag, and I assumed he would handle our bags. Who knew he just left them outside the hotel entrance and disappeared?
While queuing for check-in, I noticed others holding a piece of paper, and I wasn't sure if they picked it up themselves or if it was given by staff. When it was my turn, the front desk noticed I didn't have one and gave me a copy. It detailed the hotel's services, times, and other information. The buffet breakfast required scanning a QR code to make a reservation and usually involved a 30-minute wait. The breakfast selection wasn't extensive.
During our four-day stay, only the young lady who showed us to our room on the first day had an excellent attitude – she spoke Mandarin, and I regret not asking her name. Another friendly staff member was the short, curly-haired gentleman who seated us at breakfast, and the old man driving the shuttle bus. The other staff members generally lacked a sense of service, and their attitudes were just average.
The hotel itself is decent, but the overall service doesn't quite match up. It felt like we didn't encounter many Chinese guests here; perhaps it's a bit out of the way, making it more suitable for those traveling by car."