Hotels in Hauptbahnhof, Munich

The front desk staff kindly upgraded us to a loft, which was a pleasant surprise. However, to our horror, we discovered that our door could not be locked from the outside when we left the room. This happened on two consecutive days, and we later realised that the door lock battery had been drained. As two women travelling together, this made us feel unsafe, and we became even more vigilant after these incidents. While staff were promptly sent up to resolve the issue each time, it is worth noting that no service recovery was offered. We were also informed that another room had experienced a similar issue just the day before, which raises concerns about maintenance and checks. Otherwise, the location is convenient. That said, we would recommend returning to the hotel by sunset, as the surrounding area can feel somewhat unsafe, particularly for female travellers.

The location of this hotel is quite convenient with good transport access. However, the elevator was out of order, which made carrying our luggage up to the first floor quite troublesome. Despite this, one of the staff members, Nina, was extremely friendly and warm-hearted. She willingly took on the task of moving the luggage by herself, and her kind and helpful attitude brought us a sense of warmth. The next morning, however, another staff member named Stella had a completely different attitude—she was quite cold and unfriendly. I asked her about the possibility of changing our rooms to the other side of the hotel where there is a working elevator and where we could have all three rooms on the same floor. Although I explained that I had booked three rooms and hoped to have them together, she informed us that it wasn’t possible that day due to full occupancy. We accepted that, but asked if it could be arranged the following day if rooms became available. While we understood the situation, Stella’s unhelpful and unfriendly left a negative impression—especially in contrast to Nina, who had been so genuinely caring and helpful.

Room - 8/10 - Good for solo/friends - Toilet clean - Got your own fan on the bunker bed - locker enough to fit 40L+ bag and also 2 hanged clothes Amenities - 7.5/10 - Great bar to relax - Amazing common area but quite smelly since next to guest kitchen - Public (Guest) Kitchen is quite busy because the fridge is always full with other guest foods - Affordable food at the small cafe - Wifi (just enough to watch YouTube) Location - 10/10 - Next to U-Bahn, S-Bahn and Tram - Halal foods is everywhere Overall - 9.5/10 will totally stay here again!

The front desk staff were quite unwelcoming. At one point, it felt like I was being ignored, as they seemed to avoid acknowledging me when I approached. There was also an issue with a missing extra bed in the room upon arrival. However, I appreciate that this was resolved quickly once I brought it to their attention. Another concern was with housekeeping. They entered the room at around 9:00 AM while I was still inside, which was uncomfortable and felt like a lack of privacy. The best thing is very close to the train station.

Plus - The hotel's successful location near the station and main attractions. Clean, comfortable beds, good room equipment, emulsion is the role of the stand, sleep in full dark great pleasure. Mini bar free, beer, water, juice. Welcome staff, good breakfast. Of the downsides, it's a tram under the windows who is sensitive to sound, noise can interfere. I didn't hear the tram when the window closed. No slippers. I definitely recommend this hotel.

We arrived at 6 PM on the first day. We had two rooms, and two people were checking us in. The person checking in the double room told me it was actually a single room, and the single room was checked in for two people. I don't think that's right. That evening, we washed our clothes and put them on the rack, and the amount of dust we wiped off was like the first picture. The next morning, they didn't clear away our breakfast until after 3 PM, and didn't even clean up the items on the floor. This hotel doesn't even have its own parking lot, which made us search for ages. We asked later and found out they don't have one. They did help us bring our luggage upstairs. The front desk staff had a bad attitude.

A hotel with clean modern rooms, smiling staff and a new generation check-in and check-out system. There are 2 issues that need to be improved. The towels placed in the room smell of food. The air conditioning is controlled centrally, no changes are allowed from the panel. It runs unnecessarily all night long and gets very hot, disrupting comfort.

The shower floor had significant limescale buildup, and the shower door didn't seal properly, causing water to leak onto the bathroom floor. We also noticed fruit flies flying around at breakfast. However, breakfast did offer tea bags from a historic German brand and fresh fruit, which was a nice touch. Our room had been recently renovated and faced an internal courtyard, ensuring it was very quiet. It also had air conditioning. While the triple room was a bit small, the hotel's location is excellent. It's an incredibly short walk to the Central Station, with a supermarket and pharmacy conveniently located nearby, and Marienplatz is also within easy reach.

Very basic room, but it has necessary items for a stay. Staff are all very sweet, there is also a free coffee machine at the lobby which is amazing. Location is amazing infront of the train station/hbf just that at night there maybe noisy drunk people on the streets

The room was clean, but somehow had come into the years. Specially the bathroom. The room door was shut. Service / Reception: friendly and helpful Breakfast: great selection, fresh, beautifully arranged and friendly service. We were satisfied.