"Overall, we liked it. But if I look at certain things individually, there's room for improvement. The menu inside the restaurant is good in terms of price, but on one occasion they ran out of one of the ingredients (York ham). They didn't tell us, and we paid the price listed on the menu for the whole thing. When we noticed, we told the staff, and the response was neither efficient nor reasonable. "I don't make the menus." First, not making a menu doesn't mean the kitchen doesn't follow the ingredients list. Second, the mistake should be acknowledged immediately, and excuses about not having ham should not be made when it's listed on the menu. Third, a solution should be sought; the customer shouldn't be expected to provide one. And fourth, if a solution isn't offered, and the customer's suggestion is reasonable and makes perfect sense, there shouldn't be any murmuring from the kitchen. If an ingredient is missing, a better one is arranged. If that's not possible, an apology is offered, and a similar ingredient is added, but no inappropriate comments are ever made… it's important to emphasize that the customer wasn't at fault. On the other hand, there aren't enough sun loungers at the small pools. The pools aren't very clean. The morning café staff is professional and friendly. Some of the women have light hair, and another has dreadlocks. But the evening staff leaves something to be desired. There's a very nice cleaning lady who's always ready to help; she has very short hair. The reception staff are friendly, pleasant, and professional."

"This hotel is not even close to 4* and lacked some of the most basic services. Very poor unstable wifi, none of the english channels were working throughout my stay and most of the staff outside of reception spoke very poor english. Room service was very poor and they charge you for having anything ordered to the room. I also found this hotel lacked vegetarian options throughout breakfast, lunch and dinner."