Beppu is one of Japan's most famous onsen towns, and at Grand Mercure Beppu Bay Resort & Spa you can enjoy a relaxing stay with a full hot springs experience. This premium hotel in Beppu Bay is set on the waterfront, with sea or mountain views from many rooms. Visit the 'Hells of Beppu', fiery hot springs with their bright red and blue steaming pools or take the Beppu Ropeway cable car to the top of Mount Tsurumi for spectacular views across the town and out to sea.
"Hello, everyone!
We recently stayed at this hotel, and the experience was mixed — there are some nice touches, but also noticeable shortcomings.
**Room:**
The room was spacious but clearly outdated; furniture and interior look worn. The ventilation works, yet it still feels quite stuffy inside. It would be great if the hotel improved air-conditioning or installed mosquito screens: the sea view is beautiful, but opening the window isn’t an option because of too many insects.
**Facilities & Service:**
The only real extras are massage service and a shared onsen. There’s no gym, pool, or other activities — the hotel is designed for quiet relaxation. A shuttle service is available, which is convenient, but if you miss it, getting to the hotel on your own can be quite difficult. During this stay the hotel was quite busy, and it often took a long time to catch the elevator to our floor.
**Dining:**
Breakfast and dinner can be pre-booked; the food was tasty and varied. The bar offers a pleasant atmosphere with a decent drink selection, and in the evening the lobby lounge opens with alcoholic drinks and light snacks — a nice way to unwind after a day of sightseeing.
**Location:**
The property faces Beppu Bay, yet the seaside feeling is limited — there are few walking areas nearby, and due to insects it’s hard to enjoy the open air.
**Overall:**
A good option for a calm, onsen-style getaway with decent food and polite staff, but when the hotel is crowded, the lack of facilities and outdated rooms become more noticeable. With some modernization and better infrastructure, this could be an excellent resort."