Hangzhou Hotels with Pools

"## 1. Location & Transportation The hotel is housed in Hangzhou's iconic 'Big Golden Ball' landmark (Raffles City), boasting unparalleled panoramic views of the Qiantang River! It's a mere 5-minute walk to Citizen Center Station on Metro Line 4, a 15-minute taxi ride to West Lake, and 20 minutes to Hangzhou East Railway Station. With Raffles City and MixC Mall right next door, it's incredibly convenient for shopping and dining. However, traffic can get quite heavy around the area during evening rush hour, so taking the metro is highly advisable. ## 2. Room Facilities & Hygiene I stayed in a River View King Room this time. The floor-to-ceiling windows offered a direct view of the Olympic Sports Center, and the night view was absolutely breathtaking! The facilities, while not brand new, are exceptionally well-maintained: the mattress was perfectly comfortable – neither too soft nor too firm, there was a separate bathtub and shower, and the toiletries were Byredo's 'Mojave Ghost' (a very sophisticated scent). Hygiene was impeccable, with attention to every detail – even the glass windows were spotless, not a single fingerprint in sight."

"We recently stayed at Sofitel Hangzhou Westlake for our honeymoon and it was truly unforgettable. From the moment we arrived, the staff made us feel warmly welcomed and celebrated this special occasion with thoughtful touches that went above and beyond. The hotel’s location by West Lake is unbeatable. We loved being able to step outside and enjoy peaceful morning walks with stunning lake views. Our room was elegant, comfortable, and beautifully prepared, with small details that made us feel right at home. Breakfast was a highlight every day, offering both international and local Hangzhou dishes that were fresh and delicious. The service team was attentive, friendly, and always ready to help with a smile. What stood out most was the care and hospitality throughout our stay. The team made sure every moment was smooth and enjoyable, creating memories we’ll cherish forever. We couldn’t have asked for a better place to celebrate our honeymoon in Hangzhou. Highly recommended for anyone looking for a romantic and luxurious stay."

"Our stay exceeded all expectations! The front desk service was incredibly attentive and thoughtful. From the moment we checked in, we experienced professional and meticulous service. Olive and Jennifer at the front desk were always smiling and handled our check-in quickly and efficiently. Frank Su proactively upgraded our room and even provided complimentary welcome fruit. When we checked out, they helped us call a taxi and assisted with loading our luggage into the car. We absolutely have to give the front desk team a five-star rating! 🌟🌟🌟🌟🌟 Their service was warm and thorough, with attention to detail evident everywhere, making our entire trip feel exceptionally comfortable and welcoming. Next time we're in this city, we'll definitely choose this hotel again!"

"I brought my mother to Hangzhou, and we chose to stay at the Four Seasons Hotel. This hotel left a very deep impression on me and created many interesting memories. **Service:** Before arriving, I had considered canceling my Four Seasons reservation, partly because the previous hotel we stayed at was so incredibly comfortable. It had unbeatable views, excellent service, and was only a fifth of the price of the Four Seasons... Later, a Four Seasons staff member called me, rekindling my interest in the trip. Upon arrival, the Four Seasons' service certainly did not disappoint. The lobby supervisor knelt down to speak with us (as we were seated on a low sofa) and carried our luggage all the way to our room. During our stay, they helped us book a travel photoshoot and a reservation at Jin Sha restaurant, among other services. They also drove us around the Four Seasons garden in a lovely little red car, satisfying our curiosity as guests. In the evening, when we went out, a young man from the lobby even gave me mosquito repellent and reminded us to use it. The cleaning staff were also very friendly and always accommodated our requests. Every time we returned, the room was neat and tidy, thank you all very much! The only thing I was dissatisfied with was the 'teacher' of Song Dynasty culture. She was responsible for demonstrating tea brewing and calligraphy to guests. The hotel supervisor said this experience didn't require an appointment and was first-come, first-served. I arrived with my 70-year-old mother at 3:05 PM, and she shooed us away, saying she had an appointment at 3:30 PM... Huh? Wasn't it first-come, first-served? Why would she shoo guests away? After we insisted, she reluctantly agreed, then rushed through the demonstration in about 9 minutes. Her service attitude was a complete opposite to that of the hotel's other staff. **Ambiance:** The environment is exquisite and clean, a luxurious blend of American and Chinese styles. We were very interested in the hotel's architecture, for example, where did those massive wooden beams come from? How were they pieced together? Unfortunately, the hotel didn't provide any related information or explanations. **Facilities:** The use of solid marble and wood is impressive. Although built in 2010, the quality is still excellent. The rooms have smart toilets with heated seats, unlike the cold seats at the West Lake State Guest House. The bathtub is very comfortable with an integrated headrest, and dried chrysanthemum flowers are provided for bathing in the summer. The SPA facilities are very comprehensive, with a layout resembling an alchemy chamber from a cultivation novel. A small stream runs beneath thick stone slabs, with massage rooms on both sides. The heavy iron door leads to a private area complete with a toilet, shower, and hot spring pool, offering excellent privacy. The dim sum lunch at Jin Sha restaurant, the crispy chicken, and the West Lake sweet and sour fish were especially delicious! My mother particularly loved the sweet and sour fish and even finished all the sauce. Breakfast was decent but unremarkable. The space was too small, and the flow for getting food was very poorly designed. Everyone had to queue in the corridor to get dishes, which felt unrefined and lacked the grandeur expected of a luxury hotel. It didn't match the hotel's prestige, and I suggest improvements. Overall, we were satisfied. If 100 is a perfect score, we'd give it a 95."

"I've visited Hangzhou many times, and each time, I only stay at the Grand Hyatt. It always amazes me how checking out never takes more than two minutes there! Just as I stepped out the main entrance recently, a manager rushed out after me and said: ”Madam, I've noticed you're a frequent guest whenever you're back in China. I'm very sorry that a couple of days ago, there was a slight delay in delivering the amenities you requested.” (Honestly, it was perfectly understandable – I was about to head out at the time, and even though it was delivered a bit late, I didn't say anything. In fact, I even smiled and thanked them for their effort; I hadn't even given it a second thought myself!) Me: ”Wow, that's incredibly thoughtful of you! It was something I hadn't even paid attention to. May I ask for your name?” He then handed me his business card and told me to contact him anytime before my next visit. Every time I visit Hangzhou, I only stay at the Grand Hyatt. It's truly the only hotel that feels like a home away from home whenever I'm back in the country. Although the hotel has been around for some years, and despite both being international brands, I personally feel that compared to the somewhat mechanized service at hotels of the Ritz-Carlton caliber, Grand Hyatt Hangzhou offers a more personalized, human touch without sacrificing its high standards. The doormen always greet guests with a genuine, gentlemanly smile when opening the car door. A local friend always suggests I try other hotels in the city for a different experience, but with such consistently excellent service from the Grand Hyatt, I simply can't bring myself to stay anywhere else!"

"I had left a note during booking requesting a quiet, south-facing, non-smoking room with a nice view. To my surprise, Vivian from the hotel specifically reserved a room that met all my requests. A big thumbs up to her! Because I had to wait a little while, she even upgraded my breakfast for three days. The cleaning lady noticed I had washed my socks and specially left me some laundry detergent. She also neatly folded my child's pajamas. Many small details made me feel incredibly welcomed and warm. Staying at the Radisson Blu made my Hangzhou trip very enjoyable, highly recommend staying here! I'll definitely be back next time!"

"The hotel is incredibly close to the Broken Bridge at West Lake, and the transportation right outside is super convenient. Plenty of food options nearby too. Wulin Night Market and a food court are also easily accessible. The front desk service was excellent, especially their warm and friendly attitude! I was particularly impressed with Leon's service. 👍 Overall, it was a wonderful stay."

"Great location. Nice room layouts. Very good breakfast. There is a mall across the street with everything you might need. Also, the area has alot of nice walkways that are like mini-parks. Great for hitting 10,000 steps. The breakfast has all the high quality standards, such as smoked salmon, omelettes and more, but they also had a few local delicacies that were brought to our table. One surprise was that the package we bought included a dining coupon. I ordered it out of curiosity, and it was surprisingly very good."

"The Tribute Portfolio Hangzhou Wulin Grand Hotel is an excellent choice, boasting a prime location with convenient transportation access. Its elegant ambiance is immediately apparent upon entering the spacious and bright lobby, which exudes a luxurious and grand feel. Guest rooms are thoughtfully appointed for comfort, featuring soft beds and comprehensive facilities that ensure a truly relaxing stay. The staff deliver exceptional service, consistently demonstrating warmth, attentiveness, and a prompt response to guest requests. Dining options are equally impressive, particularly the breakfast, which offers a wide and delicious variety. Overall, my stay was exceptionally comfortable and enjoyable, marking a truly pleasant hotel experience."

"My stay here was absolutely fantastic! The hotel environment is elegant and spotless, and the front desk service was warm and attentive, making check-in quick and easy. The room was spacious and bright, the bedding was soft and comfortable, and the bathroom facilities were pristine. I particularly want to commend the lavish breakfast buffet, which offered fresh ingredients and a wide variety of choices. The location is super convenient, within walking distance of the business center. The cleaning staff were incredibly meticulous, thoughtfully replenishing bottled water every day. This hotel offers excellent value for money, and I will definitely choose it again for my next business trip!"