5-Star Hotels in Victoria, Australia

We stayed there one night as we have booked the hot air balloon flight. Thus, didnt have much opportunity to use any facility except the restaurant. We had dinner there and food and wine were great. However, we noticed that some staff werent paying much attention to asian guests. While serving the food up to western guest, the staff was introducing the food in details but not to us. Furthermore, it took a long while to get our desserts.

Great location and service good. Our room lacked coffee pods and not enough tea bags The TV kept turning off. N0t having the ability to watch AFL footy on TV saturday night . was a disappointing - I would have been happy if we could have streamed it through our phone on Kayo love walk in shower as i have a disability and space i n room for my walker.

The location is excellent, the room is spacious, and very clean. The breakfast selection is extensive, though you might encounter long queues if there's a large conference group. The staff are very friendly towards children. Overall, this was the best hotel of our trip!

The location is decent, with plenty of restaurants nearby. However, the hygiene is a major concern. There was hair in several spots, and used disposable items like shower caps weren't replenished. When we switched rooms, the front desk told us the new room was ready and they'd move our luggage for us. But when we returned in the evening, our luggage was nowhere to be found. We eventually tracked it down ourselves in the luggage storage area.

Nice modern hotel Disappointed with the customer service The checkin experience was robotic, unfriendly and did not show any interest, care or effort to deliver a welcome. The hotel itself is very nice, quality finishes and large rooms. The property has a dedicated service elevator however the housemaids use the guest elevator for transit between floors without any smile, hello or care towards guests. It's also obvious the damage to guest elevator from cleaning carts. Great views, It's a shame this beautiful property is let down by poor customer service and poor management oversight.

The hotel staff were welcoming and ready to help. The hotel ammenities and location itself were perfect, from the pool there was a magnificent view of the sunset overlooking the city buildings. The charging ports in the room were practically placed, the beds were comfy, and the bathroom was modernly designed and spacious. The overall atmosphere of the hotel was calm, inviting, clean and modern, making its shared spaces comfortable to relax. Its convenient location allowed access to ”The District” on Docklands with a range of restaurants and shops alongside public transport. We really enjoyed our stay and definitely would recommend this hotel to anyone looking for a comfortable, modern and enjoyable stay in Melbourne.

I booked this hotel during a Ctrip promotion, and honestly, the price was a steal at 1000/night. First, the pros: Location: It's right in the city center, first ring, free zone. You can take the tram for a free city walk. If you're on a day tour, the bus pick-up point is just a two-minute walk away. The front desk staff, Holy, and the senior gentleman from concierge were both very nice. Now, for the cons: The coffee spoon wasn't clean, it was dirty. The minibar fridge had cooling issues; the bottom was full of water. These, I could overlook. However, and seriously, as a Hyatt Globalist, I rarely stay at InterContinental, and I have never, in all my previous experiences, encountered an unlocked room door. I left my room early Friday morning for a day tour and returned at 9:30 PM to find my room door unlocked, just as pictured. I was shocked. The next day, I spoke to the duty manager, and they checked the surveillance footage, confirming that no one had entered my room. But my stay experience was truly poor. Such carelessness, forgetting to lock the guest's door after cleaning. Plus, this hotel's elevators don't require a room card swipe. At 9:30 PM, both the front desk and concierge were empty, making it easy for anyone to access any floor. I somewhat regret not spending a bit more to stay at the Grand Hyatt. Also, I heard this hotel is rebranding to Regent, oh my! InterContinental truly feels like a makeshift operation. To think they dare to rebrand to Regent like this! This hotel usually sells at the same price as the Grand Hyatt, and if it weren't for this promotion, I definitely wouldn't have chosen it. InterContinental left such a terrible impression on me; it's really hard not to come here and complain.

The ultimate luxury experience in Melbourne! The lobby on a high floor is grand and spacious, while the guest rooms are incredibly comfortable, with luxurious bedding and bathroom amenities. The infinity pool on the 64th floor feels like it's suspended in the clouds, offering stunning city views while you swim. The service is professional and attentive, with incredible attention to detail. The dining and lounge options are top-notch. It's a peaceful oasis in a bustling location, with convenient access to everything. Truly a Ritz-Carlton level experience. I'll definitely stay here again on my next trip to Melbourne.

The hotel is quite large with many rooms. Its location is good, about a 5-minute walk to the tram's free zone, and there's a convenience store right opposite, which is very handy. Standard check-in is at 3 PM, but you can pay for early check-in.

The hotel service was incredibly attentive and responsive to our needs – a truly fantastic experience! The location and ambiance were also great. My only minor complaint is that the breakfast coffee was a bit too bitter for my liking.