Name: Occidental Aurelia
Address: Rome, Italy
Rating: 8

Czech Republic

Prague

Spain

Jandia

Italy

Rome

Dominican Republic

Bavaro

Las Palmas

Granada

The hotel is not bad, old but has its own charm, we actually liked the decor, the location is very good, the breakfast though is very average, nothing special.
We had the worst chek-in experience in our life with Mr Nader, who was very rude, we have booked a superior double room and paid the full amount in advance, when we arrived he simply said he had no room available,  and that he will move us to another hotel of theirs, and it was far from the location we chose to stay in for it's proximity to everything we wanted to visit, and that of course without even asking for our opinion.  We said no and that it is unacceptable to move us to a hotel on the other side of prague, not in the same category, he even lied and said that it was also a five stars hotel but it was a 4 stars hotel. He was very unfriendly, extremely rude to us, he even insinuated that it was our fault because we had booked the room on the same day and he repeated it many times with a bad attitude. We did, but it was at least 8 hours earlier than our arrival, we even checked several times that the room was still available hours after our payment. He finally silently gave us a deluxe room with twin beds, without explaining anything, when we saw the room we told him that we are a couple on a romantic trip we want to stay in the same bed, he yelled at us saying that we insisted to stay in the hotel and not move to another one, and that the room he gave us is way better than the room we booked, which was a superior double room, we didn't really care about the room type more than we care that we got a double bed, but we finally accepted because we got no choice but to move to another hotel that night. They made the beds closer, but they kept moving away the whole night which was very weird and uncomfortable. He could've at least offered us free breakfast, but he instead made us pay for it, and told us if we want something we could go speak to the manager. It's never about money for us but the way he dealt with unsatisfied clients is the worst, and we work both in the tourism, in fact we are both managers! His colleagues the day after were more friendly and they moved us to a room with double bed with a great view, which we liked much more.
A thing that we noticed is that the staff of this hotel are very unfriendly with no reason, they make you feel that you're bothering them just by walking by (the young blond girl in the reception,  the breakfast staff, except for the young guy in the reception and the concierge, who was very nice welcoming and friendly and kept smiling the whole time.
We would only recommend the hotel for its location and the artistic decor, but never for the service.

The hotel service is generally okay, but one thing needs improvement: the address on Google Maps needs to be confirmed again, because if you copy it directly to Uber, it will go to the other side.

In addition, I would like to especially praise John, a friend from Uganda. When I first arrived, it was almost early in the morning, hungry and tired. He greeted me very kindly and friendly, and told me that I could download a takeout app and order it to the restaurant to enjoy. It was really considerate.

Hotel is super clean and all the staff are very friendly.
It's about 5 km to Prague 1 (centrum). But you can get there by metro in just 10 minutes.

I personally found breakfast too expensive for too little/poor selection.

2 great/delicious restaurants in the immediate vicinity.

Hotel was clean and the amenities serviceable. It’s a bit dated and the food was definitely quantity over quality. Shuttle busses offered to the beach but there’s not much else in the local area.

Very good stay!
Perfectly located, walking distance to the seaside.
A comfortable bed and pillows, immaculately clean, friendly staff.
Tasty food and a big selection of drinks.
Beautiful surroundings.
Unfortunately the water in the swimming pool wasn't warm, and another bigger pool was in repair.

There’s always a poop coming up on the toilet bowl. They called maintenance to fix but still, it happens everyday during my stay. Lol. BIG POOP, they also said it happens and it doesn’t mean like they poop or someone poop there, it just came out cause it happens. They know it happens and they have never done anything to fix it. They just flushed it when we went out. It’s gross. They need to do something about it. Or all your clients won’t come back!

The hotel is outside the center of Rome. There are buses at the door, but it is often not allowed. There are many Romans who rely on public commuting, so they are very crowded. In addition, the road from the airport bus to the hotel entrance is too bad to go, the sidewalk is about 60 cm wide ~ one person can walk, the box must be in front of the body, the road is uneven, the traffic is very dangerous. Remember, if you want to take the bus from the airport bus, you can buy a roma pass or a 24-hour, 48-hour day ticket, or a single ticket in the small square tabacchi shop (tobacco shop). Otherwise, if you want to go out from the hotel, you have to go to the square to buy a ticket to get the car - the station at the entrance is in vain.

Occidental Hotels & Resorts

Columbus

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