Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Apr 22, 2026|Guestroom (3 Beds)
Momo GWe had such an amazing experience at this Disney hotel, and I truly feel like this property deserves every bit of praise. My husband, our 6 kids, and I traveled all the way from Orlando, Florida in America, and after such a big trip, staying somewhere this welcoming, clean, and well-run meant so much to us. From the moment we arrived, the staff made such a strong impression on me. Every single person we interacted with was incredibly kind, welcoming, patient, and genuinely helpful. It did not feel fake or forced at all, it felt like they truly cared about making sure our stay was comfortable and special.
One thing I really want to mention is that even with us traveling from America, the language barrier was honestly not hard at all when dealing with the staff. That was something I truly appreciated. Everyone was so kind, so patient, and so willing to help that communication never felt stressful. They made everything feel easy and comfortable, and that meant a lot, especially traveling with a big family and small children. No matter what we needed, they did their best to help us understand and made sure we felt taken care of. That level of effort, patience, and kindness goes a very long way, and they really made us feel welcome.
The staff went above and beyond in so many little ways, and those things really added up. Any time I had a question, needed help, or wasn’t sure about something, someone was there with a smile, ready to help without hesitation. That kind of service stands out, especially when you are traveling with family, and it made such a huge difference for us. They were not just “nice” .They were the kind of staff that makes you stop and think, wow, these people really care. You can feel when people are just doing a job, and you can also feel when people are truly making an effort to give guests a great experience. This staff absolutely did that.
Now let me talk about the cleanliness, because honestly this is one of the cleanest hotel properties and rooms I have ever seen in my life. I do not say that lightly. The moment we walked in, everything looked absolutely spotless. Not just tidy, not just “good enough,” but truly immaculate. The room looked fresh, polished, and cared for in a way that is hard to explain unless you see it for yourself. Every surface looked pristine. The floors were clean, the bathroom was shining, the bedding felt fresh and perfectly maintained, and the entire room gave that rare feeling of being deeply, properly cleaned.
There was not that uneasy hotel feeling some places have where you start wondering what has or has not really been cleaned. This place felt the complete opposite. It felt sanitized, refreshed, and cared for to the highest standard. The room was so clean that it immediately made us feel comfortable enough to fully relax. When you are staying with children, cleanliness matters even more, and this hotel absolutely exceeded expectations. I noticed the details, and the details matter. The bathroom was spotless, the beds looked crisp and fresh, the furniture was clean, the floors looked amazing, and the whole room felt like it had been cleaned with real care and pride.
Even beyond the room itself, the entire property was unbelievably clean. That is what impressed me so much. Usually a hotel might have a nice room, but the hallways, common areas, elevators, or grounds do not always match that same level of care. Here, the cleanliness was consistent everywhere. The entire property was beautifully maintained, and you could clearly tell that cleanliness is taken seriously at every level. Everything looked so well-kept, so polished, and so intentionally maintained that it honestly made the whole stay feel even more luxurious and relaxing.
It is such a good feeling to be able to fully settle in and enjoy your stay without noticing dirt, neglect, or things being overlooked. This hotel gave us that peace of mind completely. You can tell there is real effort behind the scenes to keep ever
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Price per night from:AED 188
Posted on Sep 5, 2026|B Duck Family Themed Room
Guest UserThis hotel is 8-9 years old, and the facilities are quite poor. There's absolutely no street view. I initially went to the Marriott Renaissance by mistake, which is around the same price and also has similar operating hours, but it's in a much higher building. If you're not in one of the street-facing rooms at the Mercure, you're looking right at the back of a residential complex. 😢 The late-night snack was just noodles and wontons from that day! And the breakfast the next morning 😂😂😂 was even worse... I arrived at 9:20 AM and most of the food was gone, and they weren't restocking it promptly. I observed that by 9:45 AM, there was hardly anything good left. If you want breakfast, you better go early! I came here based on Ctrip reviews, but honestly, it was just mediocre. I don't know why it has so many good reviews! The Marriott Renaissance, for a similar price, offers city night views (not of the Oriental Pearl Tower, though) and an indoor pool, and it's closer to Yu Garden. The two hotels are only about a 10-minute walk apart! Anyway, if there's a next time, I'll definitely choose the Marriott Renaissance. 😂😂😂 Oh, and the hairdryer in the hotel 😂😂😂 had a bad connection; I had to hold it to make it work. I also don't know if it was just my imagination, but when I first entered the bathroom, there was a slight smell of urine... and my nose is particularly sensitive. To sum it up in one sentence... this room is not worth 1200! The service, however, was very good! No doubt about that.
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Price per night from:AED 380
Posted on Aug 26, 2026|Deluxe Room-Two Beds
Shadan7
Stepping into the lobby, I was immediately drawn to the stunning flower arrangement at the front desk – so stylish and clearly freshly changed that day, it really brought the whole space to life. The hotel's overall Art Deco style, with its geometric lines and brass accents, was a feast for the eyes everywhere, from the elevators to the hallways, and perfectly suited my taste. The cleaning staff were also incredibly friendly, always greeting me warmly, making me feel as comfortable as if I were staying at a friend's house.
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Price per night from:AED 1,230
Posted on Sep 4, 2026|Puyan Suite
Guest UserI stayed in the Puyi Suite this time. The hotel's location is outstanding, just 300 meters from Nanjing East Road Pedestrian Street, and People's Square is right around the corner. It's super convenient for shopping and visiting attractions. The staff were warm and friendly, offering thoughtful and meticulous service, always patiently answering any questions we had. The suite had a broad view, and the night view from the room was exceptionally beautiful; as the lights came on, the city scenery was truly breathtaking. Overall, the stay was comfortable and pleasant, perfect for both sightseeing and a relaxed getaway. ❤️❤️❤️ Next time I come to Shanghai, I'll definitely choose this hotel again, and I sincerely recommend it to anyone visiting Shanghai.
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Price per night from:AED 527
Posted on Sep 6, 2026|KING BUND HERITAGE SUITE
BababababazhenStepping into this historic old building, walking along its corridors feels like traveling back a hundred years. The black and white marble floors and vintage columns showcase architectural beauty. Our dedicated concierge, Aaron Echole, meticulously explained the building's transformation from the Shanghai Club to the Dongfeng Hotel, making our stay much more than just a photo op. The room exuded a strong vintage vibe; with every breath, you could feel the unique modern charm of old Shanghai.
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Price per night from:AED 1,204
Posted on Mar 3, 2024
Guest User
Good environment, very quiet, suitable for family travel
Facilities: complete, the boss is very good, you can contact anything you want
Hygienic: Very good, things are new and very clean
Environment: Quiet, with garden in front
Service: Thoughtful, you can add the boss WeChat
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Price per night from:AED 105
Posted on Jul 26, 2026|Bu Gao Li | Classic Shikumen-style Family Room With A Small Courtyard And Underfloor Heating
XiaoxiaozhichaGreat review! It's a loft with European-style decor, located in a Shikumen alleyway.
I loved the small courtyard, perfect for an evening drink. It was clean and hygienic, with one large bed, one small bed, and a sofa. There's a projector and a smart toilet, plus a kitchen fully equipped with utensils, dishes, and seasonings. A microwave is also available for heating food. The hot water and air conditioning worked perfectly. Disposable towels are available for a fee. There's also a washing machine and a drying rack, which is excellent and very convenient for longer stays!
The service was very good, and any issues were promptly resolved. It's not far from attractions like the Bund and museums. Sinan Mansions and Tianzifang are within walking distance, with the latter being particularly close and great for a stroll. The sheets and duvet covers were clean and comfortable. The sofa bed comforter was a bit thick, and the large bed's mattress was quite soft – I personally prefer a firmer bed, but everything else was great. Highly recommend!
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Price per night from:AED 135
Posted on Jul 12, 2026
Guest UserMy experience at this hotel was absolutely fantastic! The room was super clean and comfortable, which made my stay very pleasant. What really stood out was the staff's kindness; it truly touched me. When I was struggling to figure out how to order takeout, they patiently explained everything and even personally helped me with a drink purchase since I'm a foreigner and had difficulty with the payment. At checkout, they even gave me a hand cream as a gift, making my trip perfect right until the very end. Thanks to their warm hospitality and the immaculate room, I had a truly wonderful time. I will definitely be back!
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Price per night from:AED 55
Posted on Sep 2, 2026|Intelligent Deluxe Family Room
Guest UserMy stay here was fantastic! The hotel is conveniently located and offers great value for money. Staff members 12 and 16 were particularly excellent – their service attitude was superb, and they were very quick to resolve any issues. The room was spotless, the bathroom was odor-free, and the bed was incredibly comfortable. I also appreciated the good soundproofing. The hotel's decor is lovely, and the overall environment is quiet, making for a very comfortable stay. I'm extremely satisfied and highly recommend it!
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Price per night from:AED 249
Posted on May 11, 2026|Little Hill | Beautify French Style Lane house 4 BRs
Guest UserWe stayed there for 6 nights.
The flat is nice and looks like the pictures.
Staff is friendly and helpful.
The location is not ideal, as it's hard to find the place and the alley is not well lit. It's not far from Nianjing Road and the Bund by metro.
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Price per night from:AED 106