Mountain View Hotels in Kagoshima

"This hotel is genuinely good. Even though the service industry in Japan generally maintains high standards, you can still feel a real sense of sincerity here. When I first checked in, it felt a bit dated, especially the elevator. The doors closed really fast, so you had to keep pressing the 'open' button. Several Japanese guests, being polite and letting others go first, ended up getting caught by the closing doors. The elevator also juddered when stopping at floors. Inside the room, the air conditioning wasn't warm enough, and I felt cold since the temperature had dropped. Following my usual practice, I gave the hotel some feedback and expressed my dissatisfaction. After a few exchanges, I found that they were very willing to resolve the issues. Specifically, on the second day of my stay, there was a mix-up with the travel agent, and my dinner reservation wasn't made. I had actually paid for dinner on both the second and third nights. When I approached the front desk about the problem, it was already past 5 PM, and I wanted to have dinner at 6 PM, so time was really tight. After some internal discussion, the hotel decided that since I had paid, they would figure out a way for me to have my meal, and then they would sort out the issue with the travel agent themselves later. At the time, I was quite upset and worried that a last-minute dinner might be subpar, as Japanese hotel restaurants usually prepare set meals in advance based on the number of guests. I also contacted Ctrip. The initial customer service representative had a rather indifferent attitude, but then another representative stepped in who was much more willing to please the customer, even offering compensation in the form of points. Customers understand that customer service reps also have tough jobs, but they still need to provide that emotional support, which is just how the market works. I also realized that in such situations, to get a meal, I still had to fight for my rights with the hotel myself, but I accepted Ctrip's small gesture of compensation. Later, when I went to the restaurant, I saw that a set meal had indeed been arranged for me. While it was a bit rushed and didn't have as much variety as other hotels, the portion size was generous, and the staff's service attitude was absolutely delightful. So, I didn't raise any more concerns. Overall, the hotel staff were truly dedicated to providing good service. The aging facilities are just something that can't be helped, and it's already one of the most prestigious hotels in the area, hosting many annual company parties and coming-of-age ceremonies. Despite some negative news, Ctrip remains the most user-friendly app. I travel frequently and often switch between different apps, but I always find Ctrip to be the most convenient. I hope Ctrip's service quality doesn't decline during this economic downturn."

"The location is super convenient, with the airport shuttle bus stop right downstairs. From the hotel lobby, you can see Sakurajima volcano, which is constantly active, erupting smoke every evening. Definitely worth it!"

"The hotel is excellent, with great service and comfortable, well-designed rooms. It's affordable and in a good location, with plenty of dining options nearby. Although the hotel is small, it has everything you need. It's a bit of a walk to Kagoshima-Chuo Station, but you can take the tram. Plus, there are lots of great places to eat right around the hotel."

"A hotel where you can cook your own meals, and the kitchenware is sufficient. The room is also very spacious, allowing you to spread out your luggage. The washing machine in this hotel has a drying function, which is a nice touch. It's about a 10-15 minute walk from the JR station, and there's an Aeon supermarket across from the station. They have good discounts after 8 PM (but it gets crowded), perfect for cooking dinner and breakfast (so you don't necessarily need to book the hotel breakfast)."

"Very strategic location in the middle of Tenmonkan, and in walking distance to Kagoshima chuo station. The hotel provided great service with diverse and personalized amenities - bath salt, toiletries, etc. Every day at 8 -8.30 pm, the hotel provides simple rice with curry for all guests."

"I highly recommend this hotel when visiting Kagoshima – it's incredibly convenient! They have a delicious local pork hotpot right in the hotel (reservations recommended, portions are small). After dinner, you can head to the supermarket next door for a stroll and find a fantastic selection of strawberries. Afterwards, just pop up to the 5th floor for a relaxing hot spring bath. There's a tram stop right outside the hotel, but for places like the aquarium and Sakurajima ferry terminal, it's a bit more convenient to take a taxi (around 1,000 yen, very close). On the day we left, the sun finally came out, and we got to enjoy a beautiful view of Sakurajima right from our room!"

"Very good hotel and we got a good deal to stay. The male staff from front desk explained to us on all the nitty gritty, in a typical Japanese polite way. Onsen is at 4 floors and it is typical Japanese Onsen. There are washing and drying facilities on the 4th floor which is budget friendly, where we wash our laundry. The hotel however is away from the town center which might be inconvenient for some travellers that wan to walk around."

"The room was clean and the staff was very friendly. I was happy that I was able to stay cheaply even on Saturdays and that the parking fee was free. I'm glad that it's a multi-storey car park. There was a restaurant next door and the fresh sashimi was delicious. I was able to eat a lot of sashimi in the morning Viking. I was very satisfied."

"This is a hotel with history. That is, old. There is a slight smell when you first enter the room, but you can ventilate by opening the window. It is very attractive that parking is free at a hotel located downtown, and since there were not many guests, we were able to rent out the large public bathhouse. The sauna was not operating. The view from the large bath located on the top floor is also quite nice. The hot spring water quality is very good."