Romantic Hotels in Hakone

"Hakone Kowakien Ten-yu is a truly comfortable and relaxing ryokan that made our stay very enjoyable. The staff were attentive and welcoming from the moment we arrived by car, and they promptly helped unload our luggage and delivered it to the hotel. They also assisted with carrying our luggage back to the car during check-out. The room was well-equipped, clean, and very hygienic, and the high-floor view was wide and beautiful. Breakfast and dinner buffet were both satisfying, with delicious food and a good variety of choices. The onsen was also impressive, with two levels of outdoor baths that are alternated between men and women at different times, allowing guests to enjoy both. The water park-style onsen area was a bit less impressive, but overall, this ryokan deserves a very high rating. The official site highlights its open-air onsen, private baths in all rooms, and well-regarded dining, which matches the strong overall experience here"

"The hotel room is spacious, and on a clear day, you can see the snow-capped Mount Fuji directly from the seaside garden – it's absolutely stunning! This foldable makeup mirror is super cool! If you get a front-facing lake view room, you can literally lie down and enjoy the entire panorama from your room! The hotel is right next to the pirate ship pier and the H bus terminal! It's also really convenient to get to Gotemba Outlet; just transfer from the H line to the M line. For returning to Hakone-Yumoto Station, you can ride the bus all the way to the end, and there's a bus stop right in front of the hotel! Overall, I'm extremely satisfied!"

"This was my second stay here. My previous visit with my child was so enjoyable that when a friend came to Japan, I brought them here for a night. Throughout our stay, the staff were incredibly kind and thoughtful. Both breakfast and dinner were very satisfying. However, at check-out, one particular staff member's attitude absolutely floored me. 1. For self-check-out, there were three machines. One was free, and there was no queue, so we just went ahead and used it. 2. After checking out, I wanted to inquire about the hotel shuttle and public bus routes and schedules, as we didn't have a car this time. Both manual check-out counters were busy with guests, so I stood behind them, waiting my turn. 3. Suddenly, a staff member came out from the side to guide guests queuing for check-out. She noticed I was inadvertently standing in front of the line she was directing. She gestured for me to move, and I apologized and immediately stepped aside. Then, when she had a moment, I asked her where I should queue to inquire about the hotel bus schedule. For some reason, she seemed extremely annoyed. She spoke to me with a blank expression for a couple of sentences, then realized I didn't speak Japanese, and that she couldn't explain it to me quickly. Our conversation wasn't even finished when she angrily turned and walked away... At first, I thought she was in a hurry to attend to the queuing guests, as it was peak check-out time, and that she'd get back to me. So I waited in a spot where I wouldn't bother her or her line. But then I realized she completely intended to ignore me! I just stood there waiting for her, hahaha. Eventually, I thought, 'This isn't right. Is getting a schedule really this difficult?' She was the only person available to ask, so I went up to her again and asked in English. She froze, looking at me with a surprised expression, perhaps not expecting me to come back after her impolite demeanor. So, she had to patiently, albeit reluctantly, quickly reply to me in English. I asked if she could give me a copy of the schedule. She didn't even say ”please wait a moment.” She just turned directly to the counter, grabbed a schedule, practically slapped it into my hand with a ”Pia!” sound, said absolutely nothing, and then spun around and walked away, hahaha. I even managed to say ”thank you” to her. I was stunned. A 2600 yen per night hotel, and in my two years in Japan, this was the first time I'd experienced such shockingly poor service. I suggest that during peak check-out times, more staff should be assigned, or essential information like schedules should be placed in a conspicuous location, which would also save staff the trouble. And while the hotel indicates Chinese-speaking service is available, if staff who only speak Chinese are discouraged from asking questions, then I suggest the hotel shouldn't be on platforms like Ctrip trying to attract Chinese customers in the first place."

"This hotel is a bit far from the station, but thankfully, they offer a shuttle bus service every 20 minutes. Just make sure to check the schedule. The hotel itself is a bit old but kept very clean. The set dinner was decent, and the breakfast buffet was just average. If you're not too picky, it's a fine place to stay. The outdoor hot springs are fantastic, with five large and very comfortable pools. Next time, I might just come for a day trip to use the onsen, as that would be even better value for money."

"Highly highly recommended Location: Super near Gora station very convenient to travel everywhere. There is even direct bus to and fro Gotemba premium outlet, Hakone-Yumoto and Odawara was convenient as well. Ryokan: Check in was great, front desk communicates and explains everything in English clearly. Was able to reserve my 2 night’s dinner upon checking in too. There were free snacks, lounge area with coffee/drinks/ice cream, you can choose your yukata for both male/female, daily nighttime free delicious ramen. Room: Excellent, bed was comfortable and there is an outdoor tub as well. Take note the tub will be filled with hot water instead of hot spring water. There was pyjamas as well. Onsen: There are 3 different outdoor private tubs which will light up when in used (first come first serve basis). We managed to try all 3 and our favourite was the wooden tub, followed by stone tub and lastly the one with 2 tubs (so each person to soak in 1). Queue can be quite long sometimes as this private onsen is popular among couples. To be considerate it is best to use it as quick as possible. Then there is the public onsen with both indoor and outdoor, hot, cold dips and sauna. Hot dips can reach up to 40-42 degrees. There is another human made hot water carbonation onsen which has lesser people since it is not hot spring water. I thoroughly enjoyed all the onsens. Meals: Highly recommend to opt the breakfast and dinner options. Restaurants close very early around 5pm so there are not a lot of dinner options outside the ryokan. Meals were excellent and Japanese Kaiseki style. Very delicious and there was so much food in the course meal. Overall 10/10 experience and I would choose this ryokan on my next trip."

"The private onsen was lovely, and the hotel is located near Gora Station, though it's up a hill, so I wouldn't recommend heavy luggage. If you do have a lot, it's best to ask the hotel for a pick-up or take two more stops on the Hakone Tozan Railway. The room was very Japanese in style with classic decor. Both meals were also good, and the service was attentive."

"I absolutely loved this hotel! Everything from booking, arranging the shuttle via email, to check-in and check-out, was incredibly smooth. The private onsen, which I reserved in advance via email, was also a wonderful experience. The location is fantastic, right next to Togendai – just a 5-minute walk away. It's super convenient for visiting Owakudani and taking the Hakone Sightseeing Cruise. If the hotel shuttle schedule doesn't work for you, you can easily catch a bus from Togendai to Odawara hub. What's more, the Togendai bus runs every 15 minutes, and it's the starting point, so you'll never have to worry about not getting a seat or a place for your luggage. The hotel's buffet breakfast and dinner, with free-flowing drinks, were also a highlight. Most importantly, my husband left his headphones at the hotel. When we realized, we were already in Kamakura, preparing to head to Yokohama. We immediately called the hotel, and their response was incredibly fast. They quickly located the headphones and sent them via courier to the nearest express pickup point at our Yokohama hotel. We received them successfully before returning home. A huge thank you! I highly recommend this hotel to everyone. There was not a single thing to complain about throughout our stay."

"Great experience. The staff were lovely and the area is beautiful. Rooms are very homely and comfy. We went into the onsen both nights and it was great. We also got dinner both nights at the hotel and the food was good we were impressed. Overall it felt like a very personal stay and couldn't be happier. For some of the logistics if you are wanting to do the hakone main loop. We recommend coming in from Shinjuku on the romance car, take the montain train up to Gora and then the cable car to Sounzan. We then took a roughly 10min bus from Sounzan to Yuyu. The next morning we then took the same bus back to Sounzan and caught the first 9am ropeway fo start off the loop. We managed to avoid most of the crowds and it was very convenient. Once again couldn't recommend Yuyu enough thank you for the great stay!!"

"This modern, minimalist onsen hotel in Hakone Sengokuhara is fantastic! The staff speak English, and it's super convenient to get around with a bus stop right outside, perfect for visiting the nearby museums. The rooms are comfortable and come with a balcony and a kitchen. We stayed two nights and booked dinner both times. One night we had an incredible American-style steak delivered to our room – seriously, it was as good as Wolfgang's! The other night we enjoyed a wonderful Japanese-French fusion dinner, and the waitstaff explained every dish. A truly wonderful stay!"

"fabulous experience - food was interesting and delicious. the room was lovely looking out to the Mountains with our Private bath... the service was lovely.... I would recommend this as a Ryokan experience. Just use the luggage transfer service from arrival at the Station in Hakone to save you getting your bags up the hill..... its easy to come down when leaving."