Hotels in Susukino, Sapporo

The room is large, the facilities are complete, completely exceeded expectations, the location is also very good, the price is too high!

Excellent stay! The room was super luxurious and spacious, and spotlessly clean. They had all the amenities you could need, and the bedding and pillows were fresh. Service was great, very polite. Plus, you can charge your devices in the lobby, and it's really close to the park.

I didn't give you the password at the common entrance and I couldn't contact Trip.com. I couldn't help but ask other residents to find out. I don't know what happened on a hot day. It's really the worst response. The hostel itself is mediocre I don't want to use it again.

the hotel is quite far away from the JR station and susukino street it might take 10-15 mins walking distance and it will be quite difficult to assess when carry luggage during winter season. There is a Lawson just right in front of hotel, it is really convenient when you want to get something fast especially for breakfast. The room is quite spacious for solo traveller and really clean!

You can find this hostel by typing ”theatel” into Google Maps, and the navigation is pretty accurate. It's located on the third floor of a building with two entrances. One entrance has ”F-45” written on it, and there's a floor directory next to it (with the hostel's name listed on the 3rd-floor section). The other entrance has a huge 'egg' shaped sculpture in front of it. Near this egg sculpture, you can see the famous landmark beer billboard (featuring an old foreign man's face). You can also see the hostel's name when you enter the building from behind the egg sculpture. Take the elevator to the third floor, and after exiting, turn right to find the front desk. Sometimes the front desk is unattended, but there's a tablet nearby with a QR code. Just scan it with your phone's camera to self-check-in (you'll need to enter a four-digit reservation code). The female-only section has a code-locked door (I received the code on my phone during self-check-in, and also in the email I provided when I made the reservation). After entering the code, there are two more doors: one leads to the accommodation area (my capsule bed was very clean and soft, came with two hangers, a bath towel, a blackout curtain at the entrance, a power outlet by the headboard, an overhead storage cabinet, a box of tissues, and a pair of indoor slippers at the foot of the bed). The other door leads to the washroom area (which I thought was cleverly designed). The innermost part has several shower stalls + changing areas, all equipped with shower gel and shampoo. Outside of that, there are a few coin-operated washing machines, and further out, two rows of sinks. There are stools under the sinks, and hand towels and hairdryers on top. Next to the sinks, in a separate area, are several toilets. The entire washroom area was very clean, and I actually found the toilet paper quality to be quite good. Perhaps influenced by the widely held belief about 'quiet Japanese society,' the entire hostel was very quiet. I booked and paid in advance through an online platform, so I didn't have to pay anything extra from check-in to check-out. On the wall above the foot of my capsule bed, there was a 'check-in guide' (with the Wi-Fi name and password, and a check-out QR code). You need to check out before 10 AM by scanning the code and confirming. I was very satisfied with my stay.

I am extremely disappointed with the service and the misleading room information provided by this property. I specifically booked a twin room with two double beds. However, upon arrival, the room only had one double bed. This is completely different from what was advertised and what I paid for. When I contacted the property to raise this issue, they insisted that the room has two double beds and can fit four people. In reality, there was only one double bed and a sofa. Later, the person in charge claimed the sofa could be used as a sofa bed. This is not the same as having two double beds. This is misleading advertising and very unprofessional. If the room only has one double bed and one sofa bed, it should be clearly stated. Customers should not have to find out the truth only after arriving. Very poor communication and unacceptable service. I would not recommend this property to others.

I stayed in a Western-style room. While there are some elements that evoke the Showa era, the cleanliness is maintained, with things like newly laid flooring. Check-in and check-out are easy with automated payment, and the 24-hour free coffee is a nice bonus. I didn't use the large public bath as it wasn't available in the morning. Located between Susukino and Nakajima Park, this is recommended for those who want to save money in this area without using capsule hotels or internet cafes.

The location is fantastic! It's very close to the airport shuttle, Tanukikoji Market, and the subway station. There's also a Lawson convenience store right across the street. Overall, it's excellent, and I highly recommend it to anyone visiting Sapporo. The price is cheap, but it doesn't include breakfast. The room was clean, and there was hot water. I'd give it a 9/10, just a minor point that the hotel is a bit old.