5-Star Hotels in Kanagawa Prefecture, Japan

The room facilities were decent, and the hygiene was excellent 👍. The public bath was also very good 👍. However, the room floor and view I was assigned this time were just average. The dining quality also wasn't as good as before, and the service quality has declined a bit.

For my Yokohama trip, I chose the InterContinental Yokohama Grand, and the overall experience was absolutely stunning – easily the most satisfying hotel of my Kanto trip. It offered a high-end stay with a perfect blend of city views, quality service, and an unbeatable location, making it ideal for an in-depth exploration of Yokohama, enjoying the nightscapes, and a relaxing getaway. The hotel's location is truly unparalleled. It's right next to Yokohama Port, the iconic Ferris wheel, the Red Brick Warehouse, and shopping districts. Step outside, and you're on a seaside promenade, perfect for walks, photos, and enjoying the night view. World Porters shopping mall and various restaurants and cafes are within walking distance, and there's a convenience store downstairs, so you'll never have to worry about food or shopping. Transportation is also very convenient; it's close to the station and has a direct airport bus, making travel and departures completely hassle-free. The biggest bonus was definitely the unbeatable floor-to-ceiling harbor view. While Japanese hotels are generally on the smaller side, the InterContinental's rooms are spacious and airy, with an elegant and tidy layout. During the day, natural light is abundant, offering expansive views of the clear harbor sky. At sunset, the gentle glow is incredibly therapeutic. As night falls, Yokohama Port lights up brilliantly, and the Ferris wheel's spectacular lights create a magical ambiance. You can enjoy a front-row view of the nightscape right from your bed, and the atmosphere is simply immersive. The overall hardware reflects the quality of an established five-star hotel. The decor is elegant and luxurious, and maintenance is impeccable, showing no signs of age. The bedding in the room was soft and comfortable, and the soundproofing was excellent, ensuring a very quiet night's sleep. The bathroom had a separate wet and dry area, and the toiletries were high-quality and thoughtfully detailed, making for a very comfortable stay. Service was consistently excellent throughout. The front desk efficiently handled check-in with professionalism, and the staff were polite, gentle, and responsive. Luggage storage and room service were meticulous, making the entire experience feel secure and dignified. The hotel's public areas are clean and grand, perfect for strolling, taking photos, or simply relaxing. The only minor drawback is that since the hotel has been open for a while, some of the facilities have a more traditional style, not the trendy minimalist look. However, the overall maintenance is superb, and it doesn't detract from the living experience. Overall, the InterContinental Yokohama Grand is a benchmark hotel that's a must-stay when visiting Yokohama. With its unbeatable views, killer location, and reliably high-quality service, it's highly recommended for couples, families, or independent travelers. I'll definitely choose this place again on my next trip to Yokohama.

The moment our car pulled up, a staff member rushed out to help with our luggage, smiling all the while. They guided us through check-in, even offering a warm towel and welcome tea – talk about a fantastic first impression! Just outside the lobby, there's a lush, green mountain view. Lounging on the beanbag chairs there, just chilling out, was incredibly therapeutic 🌿. The room itself was a typical Japanese style, spacious and spotless. The balcony even had an open-air private onsen tub, so if you didn't feel like going to the public baths, you could soak in your own hot spring while enjoying the view – maximum privacy. The hotel also provided yukata robes, and wearing them around the premises really added to the whole experience 👘. The onsen facilities were definitely the highlight! The public baths on the fifth and sixth floors alternate daily for men and women. The open-air onsen on the sixth floor had an absolutely stunning view – mountains by day, starry skies by night. Soaking in the hot spring with a towel on my head, just zoning out, felt exactly like something out of an anime. The toiletries were POLA, with everything from makeup remover to toner and lotion provided. My skin felt so smooth after the bath, I just went straight back to my room and passed out ♨️✨. For dinner, we chose the teppanyaki. The chef cooked each dish right in front of us, meticulously explaining every course in English. The ingredients were fresh, the seasoning precise – you could really taste the care put into it. Breakfast was a buffet, and having unlimited sashimi rice bowls was pure bliss. Seafood donburi lovers, rejoice! 🍣 On checkout day, a staff member stood at the entrance, bowing goodbye and waving until our car was far out of sight. That feeling of being genuinely cared for truly makes you want to come back again and again.

This hotel is self-service, but it's absolutely fantastic. First off, the location and the view from the window are unbeatable. It features authentic Hakone hot spring water directly to your room, and you can definitely smell the sulfur. You can also BBQ on the terrace while enjoying a foot bath and a drink. It's perfect for a longer stay during your vacation.

I usually don't write reviews, but the service at this hotel was truly frustrating. First, the environment and location are great, and the hotel facilities are new, clean, and tidy. However, when checking in, there were about 30 people in line in the lobby, and only three or four staff members at the front desk. The efficiency was incredibly low. One family of three seemed to be dealing with something for about twenty minutes. Then, they have a few self-service machines. A staff member led me to one of them, and even though there was a Chinese language option, they selected Japanese. I thought they were helping me, but after I entered my name, they just left 🫪🫪! Luckily, I know a bit of Japanese, otherwise, I would have been completely lost. What made me most speechless was after checking out. I stored my luggage and went out to eat. When I returned to pick up my luggage, my friend went to the restroom, and I sat in the lobby for a bit. Immediately, a female staff member came over and asked me what I was doing there. She asked if I was picking up luggage. I said yes, but my friend was in the restroom, so I needed to wait a bit. She then asked, ”How long?!” What's the deal? Can't I even sit in your high-and-mighty lobby after checking out? It was truly speechless.

The hotel's location is indeed very convenient, with direct access to Queen's Square from the L floor and also a direct connection to the Minatomirai subway station. The night view from the balcony is lovely, but that's about it; I really don't recommend staying here. 1. It's close to the road, and the heavy motorcycles are incredibly loud at night, sometimes continuing until past 2 AM Japan time. I found it seriously disruptive to my sleep. 2. The hotel is quite old. On the second day, the cold water tap in the bathroom broke, with no water coming out. 3. The cleanliness definitely needs improvement. On our second day, we didn't request a full cleaning, just a towel change. To our surprise, one of the bath towels had an unidentified substance that hadn't been washed off. I won't describe it further, but it was a bit disgusting. The bed was too soft, so I moved the mattress, and then I found bloodstains on the bedsheet! This really shattered my perception of the meticulous service Japan is known for.

This time, I brought my whole family to stay at the Hakone Gora Indigo Hotel, and the experience was simply perfect! Having a private hot spring in the room was a huge plus – we could soak whenever we wanted, and the whole family could truly relax. Both the breakfast and dinner at the hotel were exquisite and outstanding, with fresh ingredients and top-notch flavors. The environment was clean and hygienic, and the service was impeccable. It's definitely the perfect choice for a family vacation, and we will definitely come again next time!

When checking in, the hotel will explain the tourist route of Hakone. It's a no-brainer to check in and just follow the map provided by the hotel. The service exceeded my expectations. I felt like a princess returning home during my stay. I thought this was the standard Japanese service. But later I stayed in other hotels and found that the service of Gora Kadan is far better than other hotels of the same price. The room is a bit old and the shower is also very old, but it is cleaned quite well.

This is my first time to experience this kind of pure Japanese-style hotel. Although I only stayed there for one night in a hurry, the experience was very rich and colorful. The service staff was warm and considerate. Although we relied almost entirely on translation machines and body language, it did not affect our communication. The aunt who was responsible for taking care of us would patiently help us change our clothes, remind us to appreciate the cherry blossoms, and ask us where to go. It felt like my own relatives were taking care of the children who came to travel. This is probably the meaning of a family hotel. Dinner and breakfast were very delicious and sufficient! The girls really couldn't finish it! When I learned that someone of us had a birthday, I got a handwritten blessing card, which was very touching! Our friends agreed to stay more time to come here next time!

The building is grand, bedroom is spacious, bed is comfortable. Location is far from the station, needs 10-15 mins walk. Bathtub’s water pressure is not enough to fill the tub quickly. Breakfast was varied and tasty, but nothing stands out. Coffee machine inside the room is nice. We asked for a bit of late checkout and they couldn’t give it despite us asking twice, not even for + 30 mins, because apparently the hotel is “full”. We didn’t really see that many guests, and when we try to book online, there are more rooms available. That’s disappointing and doensn’t reflect the brand value of Hilton. I don’t even know if it’s legally 4 or 5 star hotel.