Posted on Mar 11, 2026
Yichengtinggaoshi
The room facilities were decent, and the hygiene was excellent 👍. The public bath was also very good 👍. However, the room floor and view I was assigned this time were just average. The dining quality also wasn't as good as before, and the service quality has declined a bit.
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Price per night from:MXN11,977
Posted on May 2, 2026
whiskyu
The room was quite spacious, and being right by the sea, I could enjoy ocean views from the window. The location is super convenient – it's only about 300-400 meters from the Big Ferris Wheel, 700-800 meters from the Red Brick Warehouse, 200 meters from the Convention Center, and 300-400 meters from the Portside Shopping Area. Chinatown is roughly 1.3 km away, and Noge Yokocho is about 1.2 km. Absolutely fantastic location!
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Price per night from:MXN2,142
Posted on Jun 5, 2026|Superior Room With Open Air Bath
Guest User
Thanks to other guests for mentioning the transportation in their reviews. Getting to the hotel from Odawara was a bit of a hassle, but once I arrived, I felt it was absolutely the right choice. The hotel's location is excellent, with mountain views from the room, and it's clean and tidy. The free, unlimited ice cream at the hotel is delicious and definitely deserves a special shout-out. Breakfast was plentiful, and the dinner buffet was fantastic, with all-you-can-eat sashimi and unagi don, plus surprisingly tasty lobster, and a wide selection of drinks. That evening, I enjoyed the outdoor hot spring all to myself, facing a waterfall and forest – it was incredibly relaxing. The hotel's shuttle bus is very convenient! The staff were very attentive and detailed in their service, with great attitudes and thorough explanations! Apart from the tricky transportation, everything else was wonderful.
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Price per night from:MXN8,046
Posted on Mar 18, 2026
咪仔
Check-in was easy, and I received an email a few days prior with instructions. The room was generally clean and tidy. The view right outside the hotel was stunning. It was so chill to walk to a coffee shop in the morning. The only downside is that Moto-Hakone is a bit remote; most restaurants close after 6 PM. You might need to drive about half an hour (on mountain roads) to find a livelier town.
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Price per night from:MXN7,708
Posted on Jul 9, 2026
SLEEP WHALEWe arrived quite late, but the front desk staff was very friendly. The room itself was clean and tidy. You could see the harbor from the lobby, which was a nice touch. It was cloudy during our stay, so I didn't get many good photos of the hotel's interior. Compared to Tokyo, rooms in Yokohama at the same price point are much more spacious. I'd definitely recommend staying in Yokohama!
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Price per night from:MXN1,959
Posted on Jul 23, 2026|Executive Twin Bay View Non-Smoking
Anonymous UserThe room's decor is a bit dated, but thankfully it was quite clean and tidy, with a separate wet and dry area and various disposable toiletries provided. The location is super convenient, connected directly to the subway station and Queen's Plaza.
However, the service attitude was quite mediocre. When I asked if I could swap the beer for purified water (which was actually in the mini-bar), they didn't seem to understand and just kept saying no, without even much of an apology. If there's a misunderstanding, they could try to communicate more patiently. It felt like they were unwilling to engage in any extra service-related communication.
On my departure day, I had an early flight and breakfast hadn't opened yet. I asked if there were any solutions – I wasn't even asking for a refund – and they just said no, there was nothing they could do. I then asked if they could provide a packed breakfast, like bread and milk, and they said no because breakfast wasn't open yet.
In the end, Trip.com had to help resolve the issue. What I really needed was better communication and a more accommodating attitude from the hotel staff. It felt like their default response was 'no' and they were unwilling to help. ☹️
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Price per night from:MXN3,001
Posted on Jun 25, 2026
erinsisiThe Hakone Indigo experience was superb! Our room had a balcony with a private hot spring, so we could soak and enjoy the scenery without even leaving. It was incredibly relaxing. The hotel's viewing areas are cleverly designed, with foot baths next to the scenic spots. Sipping coffee with a breeze and soaking your feet while enjoying the view – absolutely brilliant! The overall environment is comfortable and cozy, making for an amazing experience. Once you're here, all you want to do is relax at the hotel. Highly recommended!
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Price per night from:MXN4,375
Posted on Feb 2, 2025
Cerella
When checking in, the hotel will explain the tourist route of Hakone. It's a no-brainer to check in and just follow the map provided by the hotel.
The service exceeded my expectations. I felt like a princess returning home during my stay. I thought this was the standard Japanese service. But later I stayed in other hotels and found that the service of Gora Kadan is far better than other hotels of the same price.
The room is a bit old and the shower is also very old, but it is cleaned quite well.
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Price per night from:MXN12,416
Posted on Apr 11, 2024
Anonymous User
This is my first time to experience this kind of pure Japanese-style hotel. Although I only stayed there for one night in a hurry, the experience was very rich and colorful. The service staff was warm and considerate. Although we relied almost entirely on translation machines and body language, it did not affect our communication. The aunt who was responsible for taking care of us would patiently help us change our clothes, remind us to appreciate the cherry blossoms, and ask us where to go. It felt like my own relatives were taking care of the children who came to travel. This is probably the meaning of a family hotel. Dinner and breakfast were very delicious and sufficient! The girls really couldn't finish it! When I learned that someone of us had a birthday, I got a handwritten blessing card, which was very touching! Our friends agreed to stay more time to come here next time!
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Price per night from:MXN5,930